Podcast
Questions and Answers
What is one objective for a company when evaluating employees' performance?
What is one objective for a company when evaluating employees' performance?
To make personnel decisions such as promotion, transfer, and salary adjustments.
How can performance appraisal help identify training needs?
How can performance appraisal help identify training needs?
It allows management to assess employees' strengths and weaknesses.
Why is it important for a company to enhance employees' understanding of its goals?
Why is it important for a company to enhance employees' understanding of its goals?
It improves employees' comprehension of performance standards and overall objectives.
What is a specific training need that might be identified for salespeople?
What is a specific training need that might be identified for salespeople?
What personnel decisions can result from evaluating the performance of insurance agents?
What personnel decisions can result from evaluating the performance of insurance agents?
What are the key characteristics that performance standards should possess?
What are the key characteristics that performance standards should possess?
In the performance appraisal process, what is the first step before making a promotion decision?
In the performance appraisal process, what is the first step before making a promotion decision?
Why is it necessary for managers to measure the actual performance of salespeople?
Why is it necessary for managers to measure the actual performance of salespeople?
What is the purpose of conducting appraisal interviews?
What is the purpose of conducting appraisal interviews?
What could be a reason for an insurance company to conduct performance appraisals?
What could be a reason for an insurance company to conduct performance appraisals?
What role does performance appraisal play in understanding salespeople’s alignment with company goals?
What role does performance appraisal play in understanding salespeople’s alignment with company goals?
How should performance goals be identified for course instructors in a language center?
How should performance goals be identified for course instructors in a language center?
What methods can managers use to measure instructors' performance?
What methods can managers use to measure instructors' performance?
In the context of performance appraisals, what is crucial during the feedback session?
In the context of performance appraisals, what is crucial during the feedback session?
What should be included in the specific performance standards for appraisees?
What should be included in the specific performance standards for appraisees?
What is a possible consequence of using inadequate performance standards?
What is a possible consequence of using inadequate performance standards?
What is the first step a bank should take to initiate its training function?
What is the first step a bank should take to initiate its training function?
Explain the purpose of formulating training objectives in the training process.
Explain the purpose of formulating training objectives in the training process.
What is an effective method for a bank to design its training programme?
What is an effective method for a bank to design its training programme?
How should a bank implement its training programme?
How should a bank implement its training programme?
What is the final step in evaluating a bank’s training programme?
What is the final step in evaluating a bank’s training programme?
What should Greenland identify as the first action in its training process for merchandisers?
What should Greenland identify as the first action in its training process for merchandisers?
What training methods should Greenland utilize for its merchandisers?
What training methods should Greenland utilize for its merchandisers?
How can Greenland evaluate the effectiveness of its training programmes?
How can Greenland evaluate the effectiveness of its training programmes?
What are the key elements a manager must consider when conducting a meeting with an appraisee?
What are the key elements a manager must consider when conducting a meeting with an appraisee?
What types of rewards can managers offer based on performance appraisals?
What types of rewards can managers offer based on performance appraisals?
Why is it important for managers to set clear and measurable performance goals?
Why is it important for managers to set clear and measurable performance goals?
What might Michael include in his performance management planning discussion for the drivers?
What might Michael include in his performance management planning discussion for the drivers?
How can performance appraisal help in monitoring goal achievement?
How can performance appraisal help in monitoring goal achievement?
What role does communication play in the performance management process?
What role does communication play in the performance management process?
What factors should Michael consider while determining the performance standards for drivers?
What factors should Michael consider while determining the performance standards for drivers?
Why is it beneficial for managers to engage various sources in performance appraisals?
Why is it beneficial for managers to engage various sources in performance appraisals?
What is a significant disadvantage of programmed learning compared to traditional teaching methods?
What is a significant disadvantage of programmed learning compared to traditional teaching methods?
List two advantages of simulated training.
List two advantages of simulated training.
What is a key disadvantage of off-the-job training?
What is a key disadvantage of off-the-job training?
Why might trainees have concerns about the quality control of off-the-job training?
Why might trainees have concerns about the quality control of off-the-job training?
How does simulated training provide accurate feedback for performance assessment?
How does simulated training provide accurate feedback for performance assessment?
Explain one reason why strong motivation is necessary in programmed learning.
Explain one reason why strong motivation is necessary in programmed learning.
Identify one advantage of off-the-job training related to learning pace.
Identify one advantage of off-the-job training related to learning pace.
In what way does simulated training differ from traditional training when dealing with customer service scenarios?
In what way does simulated training differ from traditional training when dealing with customer service scenarios?
What type of internal communication is represented by the discussion of pay rises between the heads of the Personnel and Finance Departments?
What type of internal communication is represented by the discussion of pay rises between the heads of the Personnel and Finance Departments?
In a situation where the Marketing Manager reports work progress to the Chief Executive Officer, what direction of communication is being utilized?
In a situation where the Marketing Manager reports work progress to the Chief Executive Officer, what direction of communication is being utilized?
When the head of headquarters in the USA releases news to the head of the branch office in Hong Kong, what type of internal communication is being employed?
When the head of headquarters in the USA releases news to the head of the branch office in Hong Kong, what type of internal communication is being employed?
What type of communication is exemplified by a telephone call from the Deputy Manager of Branch A to the Deputy Manager of Branch B?
What type of communication is exemplified by a telephone call from the Deputy Manager of Branch A to the Deputy Manager of Branch B?
What is one purpose of an orientation program for new employees?
What is one purpose of an orientation program for new employees?
How does a mentorship program support the development of new employees?
How does a mentorship program support the development of new employees?
What is the purpose of social events within a company?
What is the purpose of social events within a company?
What role does employee attitude surveys play in an organization?
What role does employee attitude surveys play in an organization?
Flashcards
Performance Appraisal
Performance Appraisal
The process of evaluating an employee's job performance against set standards.
Promotion Decision
Promotion Decision
To determine if an employee is eligible for a higher position based on their skills and performance.
Training Needs Identification
Training Needs Identification
Identifying areas where an employee needs further training or development.
Understanding Company Goals
Understanding Company Goals
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Staff Development Activities
Staff Development Activities
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Evaluating Employee Performance
Evaluating Employee Performance
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Personnel Decisions
Personnel Decisions
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Performance Appraisal Process
Performance Appraisal Process
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Performance Goal Setting
Performance Goal Setting
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Performance Feedback
Performance Feedback
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Performance Improvement
Performance Improvement
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Performance Monitoring
Performance Monitoring
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Performance-Based Decisions
Performance-Based Decisions
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Performance Management Planning
Performance Management Planning
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Performance Evaluation Sources
Performance Evaluation Sources
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Setting performance standards
Setting performance standards
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Communicating performance standards
Communicating performance standards
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Measuring performance
Measuring performance
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Comparing actual performance with expectations
Comparing actual performance with expectations
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Providing feedback
Providing feedback
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Identifying performance goals for instructors
Identifying performance goals for instructors
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Measuring instructors' performance
Measuring instructors' performance
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Providing feedback to instructors
Providing feedback to instructors
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Identify Training Needs
Identify Training Needs
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Formulate Training Objectives
Formulate Training Objectives
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Plan Training
Plan Training
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Design Training Programme
Design Training Programme
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Implement Training
Implement Training
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Evaluate Training Effectiveness
Evaluate Training Effectiveness
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Gather Feedback
Gather Feedback
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Monitor Behavioral Changes
Monitor Behavioral Changes
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Lateral communication
Lateral communication
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Downward communication
Downward communication
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Upward communication
Upward communication
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Orientation program
Orientation program
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Mentorship program
Mentorship program
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Social events
Social events
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Staff meetings
Staff meetings
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Employee attitude survey
Employee attitude survey
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Simulated Training
Simulated Training
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Programmed Learning
Programmed Learning
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Traditional Classroom Training
Traditional Classroom Training
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Off-the-Job Training
Off-the-Job Training
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Coaching
Coaching
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Reduced risk of accidents and damage
Reduced risk of accidents and damage
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Relaxed learning environment
Relaxed learning environment
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Requires strong learner motivation
Requires strong learner motivation
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Study Notes
General HRM Study Notes
- Human resource management (HRM) is a vital function in any organization.
- It encompasses all practices related to attracting, developing, and retaining employees.
- Effective HRM contributes to organizational success by optimizing employee performance and productivity.
Manpower Planning and Staffing
- Manpower planning is crucial for companies to ensure they have the right number and type of personnel.
- It involves forecasting future manpower needs, estimating future supply, and comparing these.
- Matching manpower with future objectives and environmental changes is essential.
- Adhering to government employment regulations is also vital.
- A process for retail chain expansion is to forecast demand, estimate supply, and compare them.
- After that, you need to plan recruitment and training for retail staff.
Staffing
- Recruitment and selection are essential for filling vacant positions in a company.
- Effective strategies are necessary to attract suitable candidates.
- Recruitment is a process to find suitable candidates for a vacant position
- Selection methods involve several steps. The selected candidate will fulfil the job requirements.
External Recruitment
- Advertising in mass media is a cost-effective way to reach a large pool of applicants.
- Employee referrals bring in pre-screened candidates, saving time.
- Employment agencies use their expertise in finding qualified candidates.
- Job fairs allow companies to meet a multitude of applicants simultaneously.
Internal Recruitment
- Transferring or promoting existing employees can fill positions quickly.
- This can increase morale among staff as they feel valued.
- Internal recruitment maintains familiarity with the company culture.
Interviewing
- Interviews for selection are valuable.
- They provide an opportunity to assess a candidate's suitability.
- Interviews provide a more in-depth overview and understanding of applicants' skills and abilities.
Performance Management
- Performance management allows companies to effectively oversee employee performance.
- It ensures alignment of employee efforts with organizational goals and objectives.
- Performance evaluations can inform training needs and develop employee performance further.
- Feedback and further development are part of the process.
Reward Management
- Monetary rewards include salary, commission, bonuses, and stock options.
- Non-monetary rewards include benefits, work-life balance, and opportunities.
- The company should reward employees according to their effort.
- A balanced approach is necessary for optimizing employee performance and satisfaction.
Training and Development
- Training and development help the company in achieving better output and quality of work.
- The effectiveness of training is to improve employee knowledge and skills, so they will meet the company's standards.
- The process has many steps, like identifying needs, formulating objectives, designing a training program, implementing, and evaluating.
Internal Communication
- Internal communication is essential for company success.
- Staff meetings directly inform all employees of the company's strategic plans and policies.
- Employee surveys assess employee satisfaction, and identify issues.
- Orientation programmes provide introductions.
- Mentorship programmes provide experienced guidance to new employees.
- Social events provide opportunities for networking.
- These activities maintain positive employee relations which help the smooth operations of the company.
Maslow's Hierarchy of Needs
- Physiological needs are the basic survival needs.
- Safety needs concern job security and stability.
- Social needs reflect the desire for belonging and acceptance.
- Esteem needs involve recognition and respect.
- Self-actualization needs touch on growth and achievement.
- Companies that understand and address these needs create a positive and motivating work environment for their employees.
McGregor's Theories X and Y
- Theory X assumes that employees dislike work, avoid responsibility, need supervision
- Theory Y assumes that employees are self-motivated, seek responsibility, and enjoy work.
- Understanding the theory helps managers adjust management styles for better employee motivation.
Herzberg's Two-Factor Theory
- Motivators lead to job satisfaction and hygiene factors lead to job dissatisfaction.
- Managers can utilize this theory to improve employee satisfaction and work environment.
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