Employee Conflict Resolution Policy

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Questions and Answers

What document outlines the review process for personnel complaints?

DSOP 6-013

DSOP 6-048

Employee Handbook

DSOP 4-015 (correct)

What is the primary policy of the Miami-Dade Corrections and Rehabilitation Department regarding employee confrontations?

To prevent employee confrontations and resolve conflicts (correct)

To ignore employee conflicts unless they escalate

To conduct regular confrontations as training

To encourage confrontations for better understanding

How often should the review of employee transfers or work changes occur?

Every 60 days

Every 30 days (correct)

Every 90 days

Every 15 days

What defines a confrontation according to the Miami-Dade Corrections policy?

A situation involving mutual hostility and discord Signup and view all the answers

Who is NOT listed as a disinterested party for case reviews?

Direct Supervisor of Employee Signup and view all the answers

What action may result in disciplinary measures for Miami-Dade Corrections employees?

Disorder or unacceptable conduct Signup and view all the answers

What happens if an employee does not submit a request for a case review?

The change will remain active until the employee requests a change. Signup and view all the answers

How should employees be managed to minimize confrontations?

By separating them for the shortest time necessary Signup and view all the answers

Who approves the recommendations resulting from the case review?

Director Signup and view all the answers

What is the intended goal of a 'cooling down' period for employees?

To prepare employees for full departmental participation Signup and view all the answers

What must be retained by the mediator/case worker upon closure of each case?

Documentation of each intervention attempt Signup and view all the answers

What is a key focus of the procedures regarding employee conduct?

Maintaining a professional environment conducive to security Signup and view all the answers

Which of the following is NOT a cross-reference document mentioned?

Employee Rights Guide Signup and view all the answers

Which option is not an example of unacceptable conduct that may warrant disciplinary action?

Resolving conflicts amicably Signup and view all the answers

What should be evaluated on a case by case basis?

Situations involving employee confrontations Signup and view all the answers

What does the Departmental Standard Operating Procedures focus on in terms of employee behavior?

General conduct standards against disorderly behavior Signup and view all the answers

What is the first step when pursuing conflict resolution?

Separate individuals for the shortest period necessary Signup and view all the answers

What action can an immediate supervisor take for affected employees during a conflict?

Assign to other duty stations on the same shift Signup and view all the answers

What should a supervisor do if short-term separation does not resolve a conflict?

Refer the situation to the Facility/Bureau Supervisor Signup and view all the answers

Which resource can provide training on conflict issues to employees?

Miami-Dade County Employee Support Services Signup and view all the answers

What is the purpose of the Employee Support Services (ESS) in conflict situations?

To resolve conflict and determine participants' needs Signup and view all the answers

Under what circumstances may an employee be relieved of duty during a conflict?

To protect the safety of other employees Signup and view all the answers

Where should documentation of unresolved conflicts be sent?

To the Security and Internal Affairs Bureau (SIAB) Signup and view all the answers

Which aspect is NOT included in the responsibilities of supervisors when managing conflict?

Providing financial reimbursement for conflicts Signup and view all the answers

Study Notes

Employee Confrontations Policy

Miami-Dade Corrections and Rehabilitation Department (MDCR) has a policy to prevent and resolve employee confrontations.
The goal is to create a safe and professional work environment for all employees and inmates.
Confrontation is defined as a situation of mutual hostility, discord, or conflict involving two or more people.

Procedures for Handling Conflicts

Supervisors are responsible for separating individuals briefly for a "cooling-down" period while resolving the conflict and documentation of the incident in an incident report.
If conflicts continue long-term, supervisors can transfer employees to different work locations or duty stations.
Employees may seek assistance from conflict resolution programs, training, and mental health services to manage conflicts.
Further support from the MDCR’s Mental Health and Medical Services Unit and/or the Miami-Dade County Employee Support Services (ESS) may be provided.
The Facility/Bureau Supervisor might need to address conflict issues, transfers or mediate as determined appropriate to maintain a professional workplace.

Case Review

A review of employee confrontations is conducted by a disinterested third party.
The review should consider a range of factors like Mental Health, Security, and Office of Fair Employment.
Results will be reviewed 30 days after the initial incident to determine the appropriate action going forward.
The goal is to determine if further action or intervention is needed to help troubled employees work together in a professional manner.

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Description

This quiz covers the Miami-Dade Corrections and Rehabilitation Department's policy on preventing and managing employee confrontations. It details the roles of supervisors and the available support systems for resolving conflicts in a professional environment. Test your knowledge on the procedures and resources provided for conflict resolution.