Podcast
Questions and Answers
What type of conflicts does personal relationship violence in the workplace typically originate from?
What type of conflicts does personal relationship violence in the workplace typically originate from?
Which of the following actions is NOT part of Stratogent's zero tolerance policy towards violence?
Which of the following actions is NOT part of Stratogent's zero tolerance policy towards violence?
What should you do when faced with an active shooter situation at work?
What should you do when faced with an active shooter situation at work?
Which of the following behaviors constitutes a violation of Stratogent's policy?
Which of the following behaviors constitutes a violation of Stratogent's policy?
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What should be your priority when escaping from an active shooter?
What should be your priority when escaping from an active shooter?
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In the context of workplace violence, which type of behavior is categorized as bullying?
In the context of workplace violence, which type of behavior is categorized as bullying?
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What initial action should be taken if confronted with a domestic conflict affecting workplace behavior?
What initial action should be taken if confronted with a domestic conflict affecting workplace behavior?
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When responding to threats of violence, what should you NOT do?
When responding to threats of violence, what should you NOT do?
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What is a common result of personal vendettas in the workplace?
What is a common result of personal vendettas in the workplace?
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Which type of workplace violence involves individuals who are not employees?
Which type of workplace violence involves individuals who are not employees?
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How can untreated mental health issues impact workplace behavior?
How can untreated mental health issues impact workplace behavior?
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What type of workplace violence can arise from conflicts between colleagues?
What type of workplace violence can arise from conflicts between colleagues?
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In which industry is customer/client-related violence most likely to occur?
In which industry is customer/client-related violence most likely to occur?
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How does job-related stress contribute to workplace violence?
How does job-related stress contribute to workplace violence?
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What are common factors that lead to worker-to-worker violence?
What are common factors that lead to worker-to-worker violence?
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Which of the following is NOT a type of workplace violence?
Which of the following is NOT a type of workplace violence?
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Which of the following is NOT a personal issue that can lead to workplace violence?
Which of the following is NOT a personal issue that can lead to workplace violence?
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What societal factors can contribute to increased workplace violence?
What societal factors can contribute to increased workplace violence?
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What factor contributes to a hostile work environment that can result in workplace violence?
What factor contributes to a hostile work environment that can result in workplace violence?
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Which situation is most likely to escalate into workplace violence due to personal issues?
Which situation is most likely to escalate into workplace violence due to personal issues?
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Which symptom associated with certain mental health conditions can lead to violent behavior?
Which symptom associated with certain mental health conditions can lead to violent behavior?
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What is one of the main risks associated with access to weapons in the workplace?
What is one of the main risks associated with access to weapons in the workplace?
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How does substance abuse typically affect workplace behavior?
How does substance abuse typically affect workplace behavior?
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What can lead to customer frustration that may affect workplace violence?
What can lead to customer frustration that may affect workplace violence?
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Study Notes
Workplace Violence
- Workplace violence can stem from personal vendettas, mental health issues, or societal factors.
- Violence can range from threats to physical assault and homicide.
Types of Violence
- Criminal Intent: Outsourced violence, driven by robbery, theft, or personal grudges.
- Customer/Client-Related Violence: Aggressive behaviour towards staff, often in customer-facing industries.
- Worker-to-Worker Violence: Conflicts between colleagues escalating to verbal or physical altercations.
- Personal Relationship Violence: Conflicts from personal life intruding into the workplace.
Causes
- Conflict and Disputes: Disagreements, power struggles, competition, or different work styles.
- Job-Related Stress: Excessive workloads, unrealistic deadlines, long hours, or job insecurity.
- Personal Issues: Financial difficulties, relationship conflicts, substance abuse, or mental health issues.
- Bullying and Harassment: Persistent verbal, psychological, or physical harassment.
- Access to Weapons: Easy access to firearms, knives, or other weapons.
- Substance Abuse: Alcohol or drug abuse impairing judgment and self-control.
- Customer Frustration: Prolonged wait times, service errors, or miscommunication.
Stratogent’s Policy
- Zero tolerance for violence or threats of violence in the workplace.
- Applies to employees, clients, customers, guests, vendors, and anyone doing business with Stratogent.
- Investigations will be prompt and thorough.
- Violations will result in disciplinary action, potentially including termination.
- Legal actions may be taken against perpetrators.
Active Shooter Response
- Run: Have an escape route planned, evacuate regardless of others, leave belongings behind, help others escape, prevent entry into the shooter's area, keep hands visible for law enforcement.
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Description
This quiz explores the various types and causes of workplace violence. It covers criminal intent, customer-related aggression, worker conflicts, and personal relationship issues that can intrude into the workplace. Understanding these factors can help in developing strategies to mitigate risk and enhance workplace safety.
