Workplace Violence Overview
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Workplace Violence Overview

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Questions and Answers

What type of conflicts does personal relationship violence in the workplace typically originate from?

  • Work-related stress
  • Interpersonal or domestic relationships (correct)
  • Financial challenges
  • Peer competition

    • Which of the following actions is NOT part of Stratogent's zero tolerance policy towards violence?

  • Providing a safe workplace (correct)
  • Discussing concerns with a supervisor
  • Engaging in verbal intimidation
  • Threatening non-employees

    • What should you do when faced with an active shooter situation at work?

  • Evacuate if possible (correct)
  • Hide under your desk
  • Call a coworker to gather information
  • Try to talk to the shooter

    • Which of the following behaviors constitutes a violation of Stratogent's policy?

    <p>Creating a perception of harm</p> Signup and view all the answers

    What should be your priority when escaping from an active shooter?

    <p>Help others escape, if possible</p> Signup and view all the answers

    In the context of workplace violence, which type of behavior is categorized as bullying?

    <p>Repeatedly undermining a colleague</p> Signup and view all the answers

    What initial action should be taken if confronted with a domestic conflict affecting workplace behavior?

    <p>Report the behavior to HR</p> Signup and view all the answers

    When responding to threats of violence, what should you NOT do?

    <p>Discuss the threats publicly with coworkers</p> Signup and view all the answers

    What is a common result of personal vendettas in the workplace?

    <p>Targeted threats or acts of violence</p> Signup and view all the answers

    Which type of workplace violence involves individuals who are not employees?

    <p>Criminal intent</p> Signup and view all the answers

    How can untreated mental health issues impact workplace behavior?

    <p>They may increase risk of violent behavior</p> Signup and view all the answers

    What type of workplace violence can arise from conflicts between colleagues?

    <p>Physical assaults</p> Signup and view all the answers

    In which industry is customer/client-related violence most likely to occur?

    <p>Healthcare</p> Signup and view all the answers

    How does job-related stress contribute to workplace violence?

    <p>It may lead to frustration and confrontations</p> Signup and view all the answers

    What are common factors that lead to worker-to-worker violence?

    <p>Personal disagreements and job competition</p> Signup and view all the answers

    Which of the following is NOT a type of workplace violence?

    <p>Professional conduct violence</p> Signup and view all the answers

    Which of the following is NOT a personal issue that can lead to workplace violence?

    <p>Healthy relationships</p> Signup and view all the answers

    What societal factors can contribute to increased workplace violence?

    <p>Economic downturns and political tensions</p> Signup and view all the answers

    What factor contributes to a hostile work environment that can result in workplace violence?

    <p>Bullying and harassment</p> Signup and view all the answers

    Which situation is most likely to escalate into workplace violence due to personal issues?

    <p>An employee faces a marital conflict</p> Signup and view all the answers

    Which symptom associated with certain mental health conditions can lead to violent behavior?

    <p>Impaired impulse control</p> Signup and view all the answers

    What is one of the main risks associated with access to weapons in the workplace?

    <p>Increased potential for impulsive violence</p> Signup and view all the answers

    How does substance abuse typically affect workplace behavior?

    <p>It impairs judgment and self-control</p> Signup and view all the answers

    What can lead to customer frustration that may affect workplace violence?

    <p>Service errors and miscommunication</p> Signup and view all the answers

    Study Notes

    Workplace Violence

    • Workplace violence can stem from personal vendettas, mental health issues, or societal factors.
    • Violence can range from threats to physical assault and homicide.

    Types of Violence

    • Criminal Intent: Outsourced violence, driven by robbery, theft, or personal grudges.
    • Customer/Client-Related Violence: Aggressive behaviour towards staff, often in customer-facing industries.
    • Worker-to-Worker Violence: Conflicts between colleagues escalating to verbal or physical altercations.
    • Personal Relationship Violence: Conflicts from personal life intruding into the workplace.

    Causes

    • Conflict and Disputes: Disagreements, power struggles, competition, or different work styles.
    • Job-Related Stress: Excessive workloads, unrealistic deadlines, long hours, or job insecurity.
    • Personal Issues: Financial difficulties, relationship conflicts, substance abuse, or mental health issues.
    • Bullying and Harassment: Persistent verbal, psychological, or physical harassment.
    • Access to Weapons: Easy access to firearms, knives, or other weapons.
    • Substance Abuse: Alcohol or drug abuse impairing judgment and self-control.
    • Customer Frustration: Prolonged wait times, service errors, or miscommunication.

    Stratogent’s Policy

    • Zero tolerance for violence or threats of violence in the workplace.
    • Applies to employees, clients, customers, guests, vendors, and anyone doing business with Stratogent.
    • Investigations will be prompt and thorough.
    • Violations will result in disciplinary action, potentially including termination.
    • Legal actions may be taken against perpetrators.

    Active Shooter Response

    • Run: Have an escape route planned, evacuate regardless of others, leave belongings behind, help others escape, prevent entry into the shooter's area, keep hands visible for law enforcement.

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    Related Documents

    Workplace Violence: Causes, Types, and Prevention (PDF)

    Description

    This quiz explores the various types and causes of workplace violence. It covers criminal intent, customer-related aggression, worker conflicts, and personal relationship issues that can intrude into the workplace. Understanding these factors can help in developing strategies to mitigate risk and enhance workplace safety.

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