Employee Attitudes and Motivation Quiz

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Questions and Answers

Which of the following is a key objective of the study of Organizational Behaviour?

Understanding macro-level variables in organizations

Studying the financial aspects of organizational behaviour

Understanding the link between organizational behaviour and effectiveness (correct)

Exploring the impact of technology on organizational functioning

What is the focus of Unit I: Organizational Behaviour?

Individual-level variables such as personality, perception, attitudes, and motivation (correct)

Leadership styles and decision-making processes

Organizational structure and hierarchy

Group dynamics and team behavior

Which concept is discussed in section 1.4 of Unit I: Organizational Behaviour?

Conflict resolution techniques

Stress management strategies

Cross-cultural communication

Emotional Intelligence (correct)

What does Organizational Behaviour (OB) primarily focus on?

Individual and group behavior within an organization Signup and view all the answers

What is the Johari Window?

A theoretical model developed in 1955 to help employees perceive each other better and foster communication and personality development Signup and view all the answers

What are the components of impression management?

Impression motivation and impression construction Signup and view all the answers

What is attribution theory concerned with?

Individuals making judgments about others' behavior based on distinctiveness, consensus, and consistency Signup and view all the answers

What is the purpose of the Johari Window in organizational behavior?

To foster effective communication and understanding biases Signup and view all the answers

What are perceptual errors at work, as mentioned in the text?

Fundamental attribution error, self-serving bias, and stereotyping Signup and view all the answers

What is impression management?

A goal-directed attempt to influence others' perceptions Signup and view all the answers

What are the characteristics that influence perception, as mentioned in the text?

Attitudes, personality, and past experiences Signup and view all the answers

What is the role of shortcuts in perception, as mentioned in the text?

Relevant to employment interviews, performance evaluations, making impressions, ethnic profiling, and profiling Signup and view all the answers

What does impression management involve?

Self-presentation and cognitive processes Signup and view all the answers

What motivates employees to control how their boss perceives them?

Relevance and value of individual goals Signup and view all the answers

What is the implication of impression management in organizations?

A pragmatic political tool for climbing the ladder of success Signup and view all the answers

What are sensation and perception, as mentioned in the text?

Complementary processes that help individuals identify and interpret sensory stimuli Signup and view all the answers

What are the key elements of Organizational Behaviour (OB)?

Organization, people, structure, technology, and the external environment Signup and view all the answers

Which of the following best describes impression management?

The type of impression individuals aim to make and how they pursue it, using constructive and strategic techniques Signup and view all the answers

What are the key characteristics of attitudes?

Learned, enduring, and varying along a continuum Signup and view all the answers

What are the four goals of OB?

Describe, understand, predict, and manage behavior at work Signup and view all the answers

What components do attitudes comprise?

Cognitive, affective, and behavioral components Signup and view all the answers

Which field is NOT included in the multidisciplinary nature of OB?

Marketing Signup and view all the answers

How are attitudes formed?

Through association, reward or punishment, modeling, group or cultural norms, and exposure to information Signup and view all the answers

What is a core concept in OB reflecting unique and relatively stable patterns of behavior, thoughts, and emotions?

Personality Signup and view all the answers

What is emotional intelligence (EI)?

The capacity to recognize and manage emotions Signup and view all the answers

Which of the following are key employee attitudes related to the job?

Job satisfaction, job involvement, and organizational commitment Signup and view all the answers

Which personality trait is related to success in all aspects of work?

Conscientiousness Signup and view all the answers

What does job involvement measure?

The degree of an individual's identification with and active participation in their job Signup and view all the answers

What does organizational commitment indicate?

An employee's identification with an organization, its goals, and the desire to maintain membership Signup and view all the answers

What are the three maladaptive personality types referred to as?

The Dark Triad Signup and view all the answers

What is the basic unit of study in OB?

The individual, followed by the group and organizational culture Signup and view all the answers

What significantly impacts behavior and perceptions in the workplace?

Attitudes Signup and view all the answers

What are the sources for acquiring attitudes?

Classical conditioning, operant conditioning, observational learning, social comparison, genetic factors, direct experience, family and peer groups, and neighborhood Signup and view all the answers

What are the challenges faced by OB practitioners in the 21st century?

Globalization, workforce diversity, and ethical behavior Signup and view all the answers

Which of the following is NOT a relevant personality trait to the workplace according to OB?

Creativity Signup and view all the answers

What do employee impression management strategies include?

Demotion-preventive and promotion-enhancing strategies Signup and view all the answers

What does job satisfaction reflect?

An individual's overall attitude towards their job, encompassing positive and negative feelings Signup and view all the answers

What is the significance of extroversion and agreeableness in the workplace according to OB?

Important in jobs requiring interpersonal work Signup and view all the answers

What is the study and application of knowledge about how individuals and groups act within organizations known as?

Organizational Behaviour (OB) Signup and view all the answers

What are the key employee attitudes related to the job?

Job satisfaction, job involvement, and organizational commitment Signup and view all the answers

What are the three key areas in which attitudes can significantly impact employee experience and the bottom-line?

Performance and productivity, employee retention, and customer satisfaction Signup and view all the answers

How can cognitive dissonance be reduced?

Changing beliefs, adding more consonant beliefs, or reducing the importance of dissonant beliefs Signup and view all the answers

What is the process of stimulating people to action to accomplish goals, derived from needs, desires, wants, or drives within individuals?

Motivation Signup and view all the answers

Which of the following is not a type of motivation mentioned in the text?

Neutral Signup and view all the answers

According to Maslow's Need Hierarchy Theory, what are the most basic needs?

Physiological needs, safety needs, and social/belongingness needs Signup and view all the answers

What occurs when employees experience conflicting emotions required by the organization?

Emotional dissonance Signup and view all the answers

How can a negative employee attitude be managed?

By identifying the negative employee, talking to them, showing them the impact of their attitude, and supporting them to change Signup and view all the answers

What are the techniques used by organizations to motivate employees?

Job rotation, enlargement, enrichment, providing feedback, employee involvement, and increasing transparency Signup and view all the answers

What is the desire to reduce mental discomfort experienced due to conflicting beliefs, attitudes, or behaviors?

Cognitive dissonance Signup and view all the answers

Why is the study of attitudes important in organizational behavior?

It influences perception, satisfaction, commitment, and other job-related factors Signup and view all the answers

What motivates actions according to Maslow's Need Hierarchy Theory?

Physiological needs, safety needs, social/belongingness needs, esteem needs, and self-actualization needs Signup and view all the answers

What can organizations use to fulfill workers' social or belongingness needs?

Informal groups for the exchange of ideas Signup and view all the answers

Study Notes

Managing Employee Attitudes and Motivation in the Workplace

Attitudes can significantly impact employee experience and the bottom-line in three key areas: performance and productivity, employee retention, and customer satisfaction.
To manage a negative employee attitude, start by identifying the negative employee and their impact, then talk to the employee, show them the impact of their attitude, and support them to change their attitude.
Cognitive dissonance theory explains the mental discomfort experienced due to conflicting beliefs, attitudes, or behaviors, and the desire to reduce this discomfort.
Cognitive dissonance can be reduced by changing beliefs, adding more consonant beliefs, or reducing the importance of dissonant beliefs.
Emotional dissonance in the workplace occurs when employees experience conflicting emotions required by the organization.
The study of attitudes is important in organizational behavior as it influences perception, satisfaction, commitment, and other job-related factors.
Motivation is the process of stimulating people to action to accomplish goals, derived from needs, desires, wants, or drives within individuals.
Types of motivation include positive/incentive, negative, intrinsic, and extrinsic motivation.
Organizations use techniques like job rotation, enlargement, enrichment, providing feedback, employee involvement, and increasing transparency to motivate employees.
Maslow's Need Hierarchy Theory states that actions are motivated by physiological needs, safety needs, social/belongingness needs, esteem needs, and self-actualization needs.
Physiological needs, safety needs, and social/belongingness needs are the most basic needs in Maslow's theory, followed by esteem needs and self-actualization needs.
In an organization, workers may form informal groups for the exchange of ideas to fulfill their social or belongingness needs.

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Description

Test your knowledge of managing employee attitudes and motivation in the workplace with this quiz. Explore topics such as cognitive dissonance theory, emotional dissonance, motivation types, and Maslow's Need Hierarchy Theory. Assess your understanding of techniques for managing negative attitudes and motivating employees to enhance performance and satisfaction.