Podcast
Questions and Answers
Which of the following is a key objective of the study of Organizational Behaviour?
Which of the following is a key objective of the study of Organizational Behaviour?
- Understanding macro-level variables in organizations
- Studying the financial aspects of organizational behaviour
- Understanding the link between organizational behaviour and effectiveness (correct)
- Exploring the impact of technology on organizational functioning
What is the focus of Unit I: Organizational Behaviour?
What is the focus of Unit I: Organizational Behaviour?
- Individual-level variables such as personality, perception, attitudes, and motivation (correct)
- Leadership styles and decision-making processes
- Organizational structure and hierarchy
- Group dynamics and team behavior
Which concept is discussed in section 1.4 of Unit I: Organizational Behaviour?
Which concept is discussed in section 1.4 of Unit I: Organizational Behaviour?
- Conflict resolution techniques
- Stress management strategies
- Cross-cultural communication
- Emotional Intelligence (correct)
What does Organizational Behaviour (OB) primarily focus on?
What does Organizational Behaviour (OB) primarily focus on?
What is the Johari Window?
What is the Johari Window?
What are the components of impression management?
What are the components of impression management?
What is attribution theory concerned with?
What is attribution theory concerned with?
What is the purpose of the Johari Window in organizational behavior?
What is the purpose of the Johari Window in organizational behavior?
What are perceptual errors at work, as mentioned in the text?
What are perceptual errors at work, as mentioned in the text?
What is impression management?
What is impression management?
What are the characteristics that influence perception, as mentioned in the text?
What are the characteristics that influence perception, as mentioned in the text?
What is the role of shortcuts in perception, as mentioned in the text?
What is the role of shortcuts in perception, as mentioned in the text?
What does impression management involve?
What does impression management involve?
What motivates employees to control how their boss perceives them?
What motivates employees to control how their boss perceives them?
What is the implication of impression management in organizations?
What is the implication of impression management in organizations?
What are sensation and perception, as mentioned in the text?
What are sensation and perception, as mentioned in the text?
What are the key elements of Organizational Behaviour (OB)?
What are the key elements of Organizational Behaviour (OB)?
Which of the following best describes impression management?
Which of the following best describes impression management?
What are the key characteristics of attitudes?
What are the key characteristics of attitudes?
What are the four goals of OB?
What are the four goals of OB?
What components do attitudes comprise?
What components do attitudes comprise?
Which field is NOT included in the multidisciplinary nature of OB?
Which field is NOT included in the multidisciplinary nature of OB?
How are attitudes formed?
How are attitudes formed?
What is a core concept in OB reflecting unique and relatively stable patterns of behavior, thoughts, and emotions?
What is a core concept in OB reflecting unique and relatively stable patterns of behavior, thoughts, and emotions?
What is emotional intelligence (EI)?
What is emotional intelligence (EI)?
Which of the following are key employee attitudes related to the job?
Which of the following are key employee attitudes related to the job?
Which personality trait is related to success in all aspects of work?
Which personality trait is related to success in all aspects of work?
What does job involvement measure?
What does job involvement measure?
What does organizational commitment indicate?
What does organizational commitment indicate?
What are the three maladaptive personality types referred to as?
What are the three maladaptive personality types referred to as?
What is the basic unit of study in OB?
What is the basic unit of study in OB?
What significantly impacts behavior and perceptions in the workplace?
What significantly impacts behavior and perceptions in the workplace?
What are the sources for acquiring attitudes?
What are the sources for acquiring attitudes?
What are the challenges faced by OB practitioners in the 21st century?
What are the challenges faced by OB practitioners in the 21st century?
Which of the following is NOT a relevant personality trait to the workplace according to OB?
Which of the following is NOT a relevant personality trait to the workplace according to OB?
What do employee impression management strategies include?
What do employee impression management strategies include?
What does job satisfaction reflect?
What does job satisfaction reflect?
What is the significance of extroversion and agreeableness in the workplace according to OB?
What is the significance of extroversion and agreeableness in the workplace according to OB?
What is the study and application of knowledge about how individuals and groups act within organizations known as?
What is the study and application of knowledge about how individuals and groups act within organizations known as?
What are the key employee attitudes related to the job?
What are the key employee attitudes related to the job?
What are the three key areas in which attitudes can significantly impact employee experience and the bottom-line?
What are the three key areas in which attitudes can significantly impact employee experience and the bottom-line?
How can cognitive dissonance be reduced?
How can cognitive dissonance be reduced?
What is the process of stimulating people to action to accomplish goals, derived from needs, desires, wants, or drives within individuals?
What is the process of stimulating people to action to accomplish goals, derived from needs, desires, wants, or drives within individuals?
Which of the following is not a type of motivation mentioned in the text?
Which of the following is not a type of motivation mentioned in the text?
According to Maslow's Need Hierarchy Theory, what are the most basic needs?
According to Maslow's Need Hierarchy Theory, what are the most basic needs?
What occurs when employees experience conflicting emotions required by the organization?
What occurs when employees experience conflicting emotions required by the organization?
How can a negative employee attitude be managed?
How can a negative employee attitude be managed?
What are the techniques used by organizations to motivate employees?
What are the techniques used by organizations to motivate employees?
What is the desire to reduce mental discomfort experienced due to conflicting beliefs, attitudes, or behaviors?
What is the desire to reduce mental discomfort experienced due to conflicting beliefs, attitudes, or behaviors?
Why is the study of attitudes important in organizational behavior?
Why is the study of attitudes important in organizational behavior?
What motivates actions according to Maslow's Need Hierarchy Theory?
What motivates actions according to Maslow's Need Hierarchy Theory?
What can organizations use to fulfill workers' social or belongingness needs?
What can organizations use to fulfill workers' social or belongingness needs?
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Study Notes
Managing Employee Attitudes and Motivation in the Workplace
- Attitudes can significantly impact employee experience and the bottom-line in three key areas: performance and productivity, employee retention, and customer satisfaction.
- To manage a negative employee attitude, start by identifying the negative employee and their impact, then talk to the employee, show them the impact of their attitude, and support them to change their attitude.
- Cognitive dissonance theory explains the mental discomfort experienced due to conflicting beliefs, attitudes, or behaviors, and the desire to reduce this discomfort.
- Cognitive dissonance can be reduced by changing beliefs, adding more consonant beliefs, or reducing the importance of dissonant beliefs.
- Emotional dissonance in the workplace occurs when employees experience conflicting emotions required by the organization.
- The study of attitudes is important in organizational behavior as it influences perception, satisfaction, commitment, and other job-related factors.
- Motivation is the process of stimulating people to action to accomplish goals, derived from needs, desires, wants, or drives within individuals.
- Types of motivation include positive/incentive, negative, intrinsic, and extrinsic motivation.
- Organizations use techniques like job rotation, enlargement, enrichment, providing feedback, employee involvement, and increasing transparency to motivate employees.
- Maslow's Need Hierarchy Theory states that actions are motivated by physiological needs, safety needs, social/belongingness needs, esteem needs, and self-actualization needs.
- Physiological needs, safety needs, and social/belongingness needs are the most basic needs in Maslow's theory, followed by esteem needs and self-actualization needs.
- In an organization, workers may form informal groups for the exchange of ideas to fulfill their social or belongingness needs.
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