Move Your Bus Ch 28

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Questions and Answers

What is Drew's approach to showing appreciation to his team?

He gives gifts only during special occasions.

He offers monetary bonuses regularly.

He organizes large commercial events.

He says thank you multiple times a day. (correct)

Why does Drew personalize his gestures of appreciation?

To ensure that each team member feels valued. (correct)

To maintain a professional distance from his team.

To fill company requirements for employee satisfaction.

To make himself feel better as a leader.

How does showing appreciation contribute to team performance, according to Ron?

It creates a competition among team members.

It distracts the team from their work.

It encourages employees to ask for more compensation.

It uplifts staff and helps maintain high performance. (correct)

What unique activity did Kim Bearden and Ron organize for their team?

A scavenger hunt leading to a surprise. Signup and view all the answers

What was the outcome of the scavenger hunt organized by Kim and Ron?

The team worked together and had fun solving clues. Signup and view all the answers

What was the final surprise for the team after solving the clues?

A shopping trip to Macy’s for professional clothing. Signup and view all the answers

How does Ron view the act of appreciation in terms of its value to his team?

As a fundamental aspect of good leadership. Signup and view all the answers

What lesson did Ron learn from his grandmother regarding appreciation?

Lack of appreciation for small efforts leads to less motivation. Signup and view all the answers

What was the primary goal of the shopping spree organized for the staff?

To provide team bonding through a shared experience Signup and view all the answers

What was one of the concerns raised by the staff regarding the shopping spree?

They preferred to shop for casual clothing. Signup and view all the answers

What was the reaction of Gina Coss during the shopping spree?

She expressed that the amount was excessive and offered to share. Signup and view all the answers

After the experience with the staff’s reactions, what did Ron decide regarding future appreciation activities?

To scrap the shopping spree idea altogether. Signup and view all the answers

What lesson about appreciation does Ron emphasize?

Showing appreciation can influence future experiences. Signup and view all the answers

How did some staff display their appreciation during the shopping spree?

By expressing their feelings and desires openly to Ron. Signup and view all the answers

What was one positive outcome highlighted concerning expressing gratitude?

It fosters a deeper connection among team members. Signup and view all the answers

Study Notes

Showing Appreciation

Drew, the author, believes showing appreciation to employees is essential and impactful, comparing it to "money in the bank".
He employs various personalized methods to show gratitude to team members, including homemade cookies, poems, and surprise events.
The author emphasizes that appreciation for small things is crucial and that neglecting to show gratitude can hinder future efforts from employees.

RCA's Staff Appreciation Efforts

RCA, the author's organization, regularly provides meals and surprise events for employees.
A specific example involves a scavenger hunt culminating in a shopping spree at Macy's for professional attire, intended to boost employee morale and support their professional appearance.

Negative Responses and Impact

The shopping spree was met with mixed reactions, with some employees questioning the limitations and making additional requests.
These reactions negatively affected the author's desire to repeat similar appreciation initiatives, highlighting the impact of employee feedback on future actions.

Importance of Gratitude and Positive Responses

The author emphasizes the significance of expressing gratitude in response to gestures of appreciation.
A positive response, illustrated by Gina Coss's humility and generosity, can foster stronger relationships and encourage future efforts from leadership.
Conversely, negative reactions can limit future opportunities for appreciation and growth.
The author uses anecdotes to underscore the message that employee behavior and their response to appreciation directly influence the likelihood of future appreciation efforts.

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Description

Explore the importance of showing appreciation in the workplace and the various methods to express gratitude to employees. This quiz covers personal stories and examples from RCA's staff appreciation efforts, highlighting both positive impacts and challenges faced. Test your understanding of effective recognition in team dynamics.