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Questions and Answers
Which behavior demonstrates a less effective approach to communication?
Which behavior demonstrates a less effective approach to communication?
- Demonstrating you have heard and understood their point of view
- Recognizing and acknowledging the unique circumstances of associates
- Not considering the appropriate language or making changes based on the audience (correct)
- Placing themselves in the shoes of the associate to understand their unique point of view
What is a characteristic of a highly effective behavior in communication?
What is a characteristic of a highly effective behavior in communication?
- Approaching the situation locally but without empathy
- Hearing but not paying attention to body language
- Demonstrating you have heard and understood their point of view (correct)
- Not considering the unique personal or racial viewpoint
Which behavior shows a lack of empathy in communication?
Which behavior shows a lack of empathy in communication?
- Placing themselves in the shoes of the associate to understand their unique point of view
- Recognizing and acknowledging the unique circumstances of associates
- Demonstrating you have heard and understood their point of view
- Approaching the situation locally but without empathy (correct)
What should be considered when communicating with associates?
What should be considered when communicating with associates?
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What does a highly effective behavior in communication involve?
What does a highly effective behavior in communication involve?
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