Recent

  • Show all results for ""

🎧 New: AI-Generated Podcasts Turn your study notes into engaging audio conversations. Learn more

Empathy Assessment Quiz
5 Questions
3 Views

Empathy Assessment Quiz

Created by
@TranquilAwe4767

Podcast Beta

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which behavior demonstrates a less effective approach to communication?

  • Demonstrating you have heard and understood their point of view
  • Recognizing and acknowledging the unique circumstances of associates
  • Not considering the appropriate language or making changes based on the audience (correct)
  • Placing themselves in the shoes of the associate to understand their unique point of view

    • What is a characteristic of a highly effective behavior in communication?

  • Approaching the situation locally but without empathy
  • Hearing but not paying attention to body language
  • Demonstrating you have heard and understood their point of view (correct)
  • Not considering the unique personal or racial viewpoint

    • Which behavior shows a lack of empathy in communication?

  • Placing themselves in the shoes of the associate to understand their unique point of view
  • Recognizing and acknowledging the unique circumstances of associates
  • Demonstrating you have heard and understood their point of view
  • Approaching the situation locally but without empathy (correct)

    • What should be considered when communicating with associates?

    <p>The appropriate language and changes based on the audience</p> Signup and view all the answers

    What does a highly effective behavior in communication involve?

    <p>Demonstrating you have heard and understood their point of view</p> Signup and view all the answers

    More Quizzes Like This

    Effective Communication Skills Quiz
    3 questions

    Effective Communication Skills Quiz

    Effective Communication Skills Quiz: Active Listening, Nonverbal Cues, Assertiveness, Empathy, and Feedback
    10 questions

    Effective Communication Skills Quiz: Active Listening, Nonverbal Cues,...

    IdyllicBurgundy avatar
    IdyllicBurgundy
    Effective Communication Skills Quiz
    10 questions

    Effective Communication Skills Quiz

    BestSellingHouston avatar
    BestSellingHouston
    Empathy and Assertiveness: A Dynamic Duo for Effective Communication
    5 questions

    Empathy and Assertiveness: A Dynamic Duo for Effective Communication

    CourtlyWillow avatar
    CourtlyWillow
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser