Empathy Assessment Quiz
5 Questions
3 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which behavior demonstrates a less effective approach to communication?

  • Demonstrating you have heard and understood their point of view
  • Recognizing and acknowledging the unique circumstances of associates
  • Not considering the appropriate language or making changes based on the audience (correct)
  • Placing themselves in the shoes of the associate to understand their unique point of view

    • What is a characteristic of a highly effective behavior in communication?

  • Approaching the situation locally but without empathy
  • Hearing but not paying attention to body language
  • Demonstrating you have heard and understood their point of view (correct)
  • Not considering the unique personal or racial viewpoint

    • Which behavior shows a lack of empathy in communication?

  • Placing themselves in the shoes of the associate to understand their unique point of view
  • Recognizing and acknowledging the unique circumstances of associates
  • Demonstrating you have heard and understood their point of view
  • Approaching the situation locally but without empathy (correct)

    • What should be considered when communicating with associates?

    <p>The appropriate language and changes based on the audience</p> Signup and view all the answers

    What does a highly effective behavior in communication involve?

    <p>Demonstrating you have heard and understood their point of view</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser