Emergency Telecommunicator Roles

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Questions and Answers

In order to become a successful emergency telecommunicator , a combination of the following is required:

  • Vision and empathy
  • Training and temperament (correct)
  • Time and commitment
  • Training and temperament, or vision and values

If a field unit needs a certain type of assistance, who is usually responsible for locating and coordinating resources?

  • The field unit itself (correct)
  • The dispatch supervisor
  • An outside agency
  • The emergency telecommunicator

What is the first step an emergency telecommunicator should take when faced with an ethical dilemma?

  • Consult their supervisor
  • Follow established protocol, procedure, and policy (correct)
  • Trust their instinct
  • Ask a coworker for advice

What does the term 'three P's' refer to in the context of this course?

<p>Professionalism, priority, and public service (D)</p> Signup and view all the answers

What prodecure that has been highly defined, structured, and placed into a reference system is known as a:

<p>Protocol (D)</p> Signup and view all the answers

What technology do wireless internet devices primarily use to connect to the internet?

<p>Wi-Fi (D)</p> Signup and view all the answers

What is the term used for the areas within a cell phone network?

<p>Cells (D)</p> Signup and view all the answers

Each cell in a cellular network is equipped with what specific component?

<p>Antenna (B)</p> Signup and view all the answers

What is NOT a method used by wireless internet devices to connect to the internet?

<p>Dial-up (C)</p> Signup and view all the answers

Which statement about wireless internet devices is correct?

<p>They primarily connect through Wi-Fi. (A)</p> Signup and view all the answers

Flashcards

Training & Temperament for ET

The successful emergency telecommunicator requires a combination of training to understand procedures and temperament to remain calm and professional.

Why is Standardization Important?

Established procedures ensure consistency and efficiency in responding to similar situations. Varied responses can lead to confusion, delays, and potentially unsafe outcomes.

What is a Protocol?

A clearly defined, structured, and documented set of guidelines for handling specific situations.

IAED Code of Ethics

The IAED Code of Ethics establishes the core principles for ethical behavior in Emergency Telecommunications. Violations can lead to sanctions, including revocation of certifications.

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Ethical Dilemma - ETC's Responsibility

When faced with an ethical dilemma, the ETC should prioritize established protocols, procedures, and policies.

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Wireless Internet Devices

These devices use radio waves to connect to the internet wirelessly, allowing access without physical cables.

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Cell Phone Networks

These networks divide geographic areas into smaller sections called cells, each equipped with a tower to transmit and receive signals.

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What is a Cell in a Cell Phone Network?

A cell in a cell phone network is a defined geographical area covered by a specific tower. It is like a small box for communication within a network.

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What is the Purpose of an Antenna in a Cell Phone Network?

Antennas are essential components of cell towers. They transmit and receive radio signals, allowing communication between cell phones and the network.

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What is Wi-Fi?

Wi-Fi is a wireless technology that allows devices to connect to the internet without cables. It uses radio waves to transmit data over short distances, like home or office networks.

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Study Notes

Emergency Telecommunicator Roles and Responsibilities

  • To become a successful emergency telecommunicator, a combination of training, temperament, vision, values, time and interest is required
  • If a field unit needs assistance, it's usually up to the field unit to locate and coordinate additional resources. (This is true)
  • The IAED enforces its Code of Ethics by withholding or revoking the certifications of those who don't abide by the standards. (This is true)
  • When facing an ethical dilemma, the emergency telecommunicator should consult established protocols, procedures, and policies first, rather than their own instincts or asking coworkers
  • A highly defined, structured procedure placed in a reference system is called a protocol
  • The three "P's" in the course refer to protocol, procedure, and policy.
  • Standardized responses to calls for service are crucial to ensure consistent and effective service. Inconsistent responses can negatively impact caller service, and potentially harm a situation.

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