Emergency Procedures: Armed Attack and Robbery

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Questions and Answers

What should a Security Member do first upon receiving a report of an Armed Attack?

Activate the Panic Alarm linked to the Control Room (correct)

Open the Gatehouse Safety doors

Deactivate the Panic Alarm

Contact the BMR Security Control Room

Which action is NOT a responsibility of the Security Member on duty during an emergency?

Make public statements to the media (correct)

Secure the Gatehouse Safety doors

Attempt to identify the perpetrators

Switch off the Air Conditioner

What is the primary reason for switching off the Air Conditioner during an emergency situation?

To conserve energy during the situation

To prevent the inflow of toxic gasses (correct)

To reduce noise in the area

To maintain a cooler environment

What should the Senior Security Member do if a Panic Alarm is received?

Remain calm and keep the caller calm Signup and view all the answers

When securing entrances during an emergency, what should the Senior Security Member do?

Disable the relevant Card Readers Signup and view all the answers

What is a crucial step for a Security Member after activating the Panic Alarm?

Contact the PMR Control Room to provide a brief explanation Signup and view all the answers

What should a Security Member do regarding injured persons at the PGM Upgrade Plant?

Instruct another member to search all injured persons Signup and view all the answers

What is expected of the Security Member regarding statements to the press during an emergency?

To refrain and refer inquiries to a designated person Signup and view all the answers

What is the first action the Security member must take upon receiving an emergency call?

Lock the Control Room door Signup and view all the answers

Which option describes a responsibility of the Security member at the PGM Upgrade Plant during an emergency?

Disable the Card Readers at entrances Signup and view all the answers

What should be done immediately after the emergency situation has occurred?

Submit a detailed incident report Signup and view all the answers

What must the Security member refrain from doing during an emergency situation?

Making any statements to the press Signup and view all the answers

When contacting the persons in the Emergency Callout List, what information should be conveyed?

A brief description of the emergency Signup and view all the answers

Which of the following is NOT a responsibility of the Security member on duty in the PGM Upgrade Plant?

Conduct a physical investigation of the incident Signup and view all the answers

What is the role of the Group Protection Services Manager during an emergency?

Provide instructions to be followed by Security members Signup and view all the answers

Which of the following is an action to be taken during an armed attack situation?

Record all information on the Emergency Checklist Signup and view all the answers

What is the first action to take when observing an armed attack or robbery?

Remain calm at all times Signup and view all the answers

Which of the following should NOT be done when observing an armed attack?

Attempt to communicate with the attackers Signup and view all the answers

What is the primary role of the security member affected by an armed attack?

Ensure cooperation and keep others calm Signup and view all the answers

After an armed attack situation, what should the security member do?

Submit a detailed incident report Signup and view all the answers

In what situation should a security member involve Impala management?

Before making any significant decisions Signup and view all the answers

What is crucial for a person observing an armed attack to maintain?

A detailed account of the attackers Signup and view all the answers

Which option outlines the key responsibility of a person observing an armed attack?

Keep the Control Room informed Signup and view all the answers

If a situation report is required during an armed attack, when should it be given?

After the attackers leave the vicinity Signup and view all the answers

What is the first task to complete in the event of a robbery or hostage situation?

Secure all Vault doors immediately. Signup and view all the answers

What should a coordinator do regarding the Emergency Callout List?

Give a brief description of the situation to relevant persons. Signup and view all the answers

Which responsibility is NOT assigned to the Group Protection Services Manager during an emergency?

Handle media inquiries directly. Signup and view all the answers

What is required regarding communications during an emergency situation?

Ensure emergency lines are open for incoming calls. Signup and view all the answers

What should be done with Access Control points during an emergency?

Secure and man them where possible. Signup and view all the answers

Who takes control of the situation until police arrive?

The Group Protection Services Manager or delegate. Signup and view all the answers

In the event of a robbery, what should be documented?

All incidents in the Occurrence Book and Emergency Checklist. Signup and view all the answers

Which vehicles are permitted in High Risk/Security areas during an emergency?

Emergency vehicles such as ambulances and SAPS. Signup and view all the answers

What type of situation is considered in the emergency procedures?

Armed attack/robbery/hostage situation Signup and view all the answers

What information is NOT required during the assessment of an armed attack?

Historical data of previous attacks Signup and view all the answers

Which of the following should be contacted first in case of an emergency?

JH Olivier Signup and view all the answers

Which of the following is NOT a piece of information obtained about the attackers?

Motivation for the attack Signup and view all the answers

What type of weapons should be reported in the event of an attack?

Any weapons in possession of attackers Signup and view all the answers

What detail is necessary regarding the victims in an attack?

How many victims are involved Signup and view all the answers

During an emergency, which contact method is suggested for swift communication?

WhatsApp Group Signup and view all the answers

What is not included in the emergency call-out list?

Local news station Signup and view all the answers

Which of the following individuals is a regional manager listed in the call-out procedures?

Charles Foulds Signup and view all the answers

What is the primary purpose of the emergency procedures outlined?

To establish contact protocols during emergencies Signup and view all the answers

Study Notes

Emergency Procedures: Armed Attack, Robbery, Hostage Situation

Objective: Implement a systematic approach to emergencies involving armed attacks, robberies, or hostage situations at Impala Platinum PMR and BMR plants.
Person Observing the Situation:
- Remain calm.
- Activate the panic alarm if possible.
- Notify the PMR or BMR Control Room with a brief explanation of the situation.
- Stay out of sight of the perpetrators.
- Monitor events without risking personal safety and provide updates to the Control Room.
Security Member Involved in the Situation:
- Maintain calm and take control of the situation if possible.
- Attempt to keep everyone calm.
- Cooperate with the attackers as much as possible.
- Consult Impala management before making decisions if time allows.
- Observe details and information about the perpetrators and situation discreetly.
- Provide a situation report to Control Room/Management upon the perpetrators' departure.
- Document observed details and submit a detailed incident report.
- Avoid making statements to the press or others.
Security Member at BMR Security Control Room Receiving the Emergency Call:
- Stay calm and maintain composure with the caller.
- Secure the Control Room door and remain inside.
- Immediately contact the PGM Upgrade Plant Security Control Room to inform them of the situation.
- Record relevant information from the caller on the Emergency Checklist (Annexure A1).
- Contact personnel on the Emergency Callout List (Annexure A2) sequentially, providing a brief description of the situation.
- Submit an incident report to management.
- Follow instructions from the Group Protection Services Manager or their delegate.
- Activate area cameras and VCRs.
- Avoid making statements to the press or others.
Security Member at PGM Upgrade Plant Security Control Room:
- Secure PGM Upgrade Plant entrances by disabling card readers.
- Secure the PGM Upgrade Plant Security Control Room door.
- Inform the PGM Upgrade Plant Process Shift Supervisor of the emergency and instruct them to secure vault doors.
- Notify the PMR and BMR Security Control Rooms.
- Follow instructions from the Group Protection Services Manager or their delegate.
- Instruct a security member to search injured persons leaving the plant, depending on the severity of injuries.
- Allow injured persons to be removed through the evacuation escape route/airlock.
- Avoid making statements to the press or others.
Security Member at PMR Gatehouse:
- Activate the Panic Alarm linked to the Control Room and Packing Area.
- Contact BMR and PMR Control Rooms if possible.
- Secure the Gatehouse Safety doors.
- Turn off the air conditioner.
- Remain out of sight of the perpetrators and do not open the door for anyone.
- Attempt to identify the perpetrators, recording details about their weapons, number of individuals, vehicles, etc., without exposing yourself.
- Complete the Emergency Checklist (Annexure A1).
- Avoid making statements to the press or others.
Senior Security Member at PMR Control Room:
- Maintain calm with the caller.
- Secure the Control Room door.
- Secure PMR entrance, Packing entrance, and Control Room entrance by disabling card readers.
- Contact personnel responsible for vault security and instruct them to secure all vault doors.
- Complete the Emergency Checklist (Annexure A1).
- Contact persons on the Emergency Callout List (Annexure A2) sequentially, providing a brief description of the situation.
- Avoid making unnecessary phone calls and keep lines open for emergency and incoming calls.
- Avoid making statements to the press or others.
- Keep records of all incidents in the Occurrence Book and Emergency Checklist.
- Follow instructions from the Group Protection Services Manager or their delegate.
Responsibilities of the Coordinator (Group Protection Services Manager or Delegate):
- Determine an assembly point and instruct Senior Security Member in the Control Room to call out relevant personnel from the Emergency Callout List (Annexure A2).
- Ensure vaults, control rooms, and card readers providing access to high-risk areas are secured.
- Brief the Contract Security Manager and Protection Services Officers on their roles.
- Inform Group Executive Refineries and the Managers of BMR and PMR about the situation.
- Take control until a senior official of the South African Police Services arrives.
- Appoint a scribe to document all events.
- Secure and man all access control points.
- Allow only emergency vehicles (ambulances, SAPS, etc.) access to high-risk/security areas.

Emergency Callout List (Annexure A2)

Lists individuals to be contacted sequentially, along with their contact information (telephone number, extension) and estimated time of arrival.
Important individuals include:
- J H Olivier (Group Protection Services Manager)
- DJ Smith (Senior Management)
- J Mokhuane (Senior Management)
- PC Kemp (Security Manager)
- C van Eeden (JNR & SNR)
- Charles Foulds (Regional Manager, Bidvest Protea Coin)
- J Pretorius (Security)
- C P Kruger (Tracking Station)
- WhatsApp Group: Impala Springs
- D Badenhorst (Senior Management)
- Reaction Member on Standby
- Impala Fire Station
- Impala Medical Centre
- Springs Charge Office (Day Only)
- Flying Squad
- SAPS Patrol Vehicle Control Room
- SAPS Springs Crime Prevention Head
- SAPS Col J Smith (Day Only)
- SAPS Lt-Col P W Erasmus (Day Only)
- SAPS Lt Col Mthimkulu (Day Only)
- SAPS Brig Mzolo (Day Only)
- Note: Individuals marked with *** are only contacted on instruction from the Group Protection Services Manager or delegate.

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Description

This quiz focuses on emergency procedures related to armed attacks, robberies, and hostage situations specifically at Impala Platinum PMR and BMR plants. Participants will learn key actions for both observers and security personnel to ensure safety and effective communication during critical incidents.