Podcast
Questions and Answers
What should a Security Member do first upon receiving a report of an Armed Attack?
What should a Security Member do first upon receiving a report of an Armed Attack?
- Activate the Panic Alarm linked to the Control Room (correct)
- Open the Gatehouse Safety doors
- Deactivate the Panic Alarm
- Contact the BMR Security Control Room
Which action is NOT a responsibility of the Security Member on duty during an emergency?
Which action is NOT a responsibility of the Security Member on duty during an emergency?
- Make public statements to the media (correct)
- Secure the Gatehouse Safety doors
- Attempt to identify the perpetrators
- Switch off the Air Conditioner
What is the primary reason for switching off the Air Conditioner during an emergency situation?
What is the primary reason for switching off the Air Conditioner during an emergency situation?
- To conserve energy during the situation
- To prevent the inflow of toxic gasses (correct)
- To reduce noise in the area
- To maintain a cooler environment
What should the Senior Security Member do if a Panic Alarm is received?
What should the Senior Security Member do if a Panic Alarm is received?
When securing entrances during an emergency, what should the Senior Security Member do?
When securing entrances during an emergency, what should the Senior Security Member do?
What is a crucial step for a Security Member after activating the Panic Alarm?
What is a crucial step for a Security Member after activating the Panic Alarm?
What should a Security Member do regarding injured persons at the PGM Upgrade Plant?
What should a Security Member do regarding injured persons at the PGM Upgrade Plant?
What is expected of the Security Member regarding statements to the press during an emergency?
What is expected of the Security Member regarding statements to the press during an emergency?
What is the first action the Security member must take upon receiving an emergency call?
What is the first action the Security member must take upon receiving an emergency call?
Which option describes a responsibility of the Security member at the PGM Upgrade Plant during an emergency?
Which option describes a responsibility of the Security member at the PGM Upgrade Plant during an emergency?
What should be done immediately after the emergency situation has occurred?
What should be done immediately after the emergency situation has occurred?
What must the Security member refrain from doing during an emergency situation?
What must the Security member refrain from doing during an emergency situation?
When contacting the persons in the Emergency Callout List, what information should be conveyed?
When contacting the persons in the Emergency Callout List, what information should be conveyed?
Which of the following is NOT a responsibility of the Security member on duty in the PGM Upgrade Plant?
Which of the following is NOT a responsibility of the Security member on duty in the PGM Upgrade Plant?
What is the role of the Group Protection Services Manager during an emergency?
What is the role of the Group Protection Services Manager during an emergency?
Which of the following is an action to be taken during an armed attack situation?
Which of the following is an action to be taken during an armed attack situation?
What is the first action to take when observing an armed attack or robbery?
What is the first action to take when observing an armed attack or robbery?
Which of the following should NOT be done when observing an armed attack?
Which of the following should NOT be done when observing an armed attack?
What is the primary role of the security member affected by an armed attack?
What is the primary role of the security member affected by an armed attack?
After an armed attack situation, what should the security member do?
After an armed attack situation, what should the security member do?
In what situation should a security member involve Impala management?
In what situation should a security member involve Impala management?
What is crucial for a person observing an armed attack to maintain?
What is crucial for a person observing an armed attack to maintain?
Which option outlines the key responsibility of a person observing an armed attack?
Which option outlines the key responsibility of a person observing an armed attack?
If a situation report is required during an armed attack, when should it be given?
If a situation report is required during an armed attack, when should it be given?
What is the first task to complete in the event of a robbery or hostage situation?
What is the first task to complete in the event of a robbery or hostage situation?
What should a coordinator do regarding the Emergency Callout List?
What should a coordinator do regarding the Emergency Callout List?
Which responsibility is NOT assigned to the Group Protection Services Manager during an emergency?
Which responsibility is NOT assigned to the Group Protection Services Manager during an emergency?
What is required regarding communications during an emergency situation?
What is required regarding communications during an emergency situation?
What should be done with Access Control points during an emergency?
What should be done with Access Control points during an emergency?
Who takes control of the situation until police arrive?
Who takes control of the situation until police arrive?
In the event of a robbery, what should be documented?
In the event of a robbery, what should be documented?
Which vehicles are permitted in High Risk/Security areas during an emergency?
Which vehicles are permitted in High Risk/Security areas during an emergency?
What type of situation is considered in the emergency procedures?
What type of situation is considered in the emergency procedures?
What information is NOT required during the assessment of an armed attack?
What information is NOT required during the assessment of an armed attack?
Which of the following should be contacted first in case of an emergency?
Which of the following should be contacted first in case of an emergency?
Which of the following is NOT a piece of information obtained about the attackers?
Which of the following is NOT a piece of information obtained about the attackers?
What type of weapons should be reported in the event of an attack?
What type of weapons should be reported in the event of an attack?
What detail is necessary regarding the victims in an attack?
What detail is necessary regarding the victims in an attack?
During an emergency, which contact method is suggested for swift communication?
During an emergency, which contact method is suggested for swift communication?
What is not included in the emergency call-out list?
What is not included in the emergency call-out list?
Which of the following individuals is a regional manager listed in the call-out procedures?
Which of the following individuals is a regional manager listed in the call-out procedures?
What is the primary purpose of the emergency procedures outlined?
What is the primary purpose of the emergency procedures outlined?
Flashcards are hidden until you start studying
Study Notes
Emergency Procedures: Armed Attack, Robbery, Hostage Situation
- Objective: Implement a systematic approach to emergencies involving armed attacks, robberies, or hostage situations at Impala Platinum PMR and BMR plants.
- Person Observing the Situation:
- Remain calm.
- Activate the panic alarm if possible.
- Notify the PMR or BMR Control Room with a brief explanation of the situation.
- Stay out of sight of the perpetrators.
- Monitor events without risking personal safety and provide updates to the Control Room.
- Security Member Involved in the Situation:
- Maintain calm and take control of the situation if possible.
- Attempt to keep everyone calm.
- Cooperate with the attackers as much as possible.
- Consult Impala management before making decisions if time allows.
- Observe details and information about the perpetrators and situation discreetly.
- Provide a situation report to Control Room/Management upon the perpetrators' departure.
- Document observed details and submit a detailed incident report.
- Avoid making statements to the press or others.
- Security Member at BMR Security Control Room Receiving the Emergency Call:
- Stay calm and maintain composure with the caller.
- Secure the Control Room door and remain inside.
- Immediately contact the PGM Upgrade Plant Security Control Room to inform them of the situation.
- Record relevant information from the caller on the Emergency Checklist (Annexure A1).
- Contact personnel on the Emergency Callout List (Annexure A2) sequentially, providing a brief description of the situation.
- Submit an incident report to management.
- Follow instructions from the Group Protection Services Manager or their delegate.
- Activate area cameras and VCRs.
- Avoid making statements to the press or others.
- Security Member at PGM Upgrade Plant Security Control Room:
- Secure PGM Upgrade Plant entrances by disabling card readers.
- Secure the PGM Upgrade Plant Security Control Room door.
- Inform the PGM Upgrade Plant Process Shift Supervisor of the emergency and instruct them to secure vault doors.
- Notify the PMR and BMR Security Control Rooms.
- Follow instructions from the Group Protection Services Manager or their delegate.
- Instruct a security member to search injured persons leaving the plant, depending on the severity of injuries.
- Allow injured persons to be removed through the evacuation escape route/airlock.
- Avoid making statements to the press or others.
- Security Member at PMR Gatehouse:
- Activate the Panic Alarm linked to the Control Room and Packing Area.
- Contact BMR and PMR Control Rooms if possible.
- Secure the Gatehouse Safety doors.
- Turn off the air conditioner.
- Remain out of sight of the perpetrators and do not open the door for anyone.
- Attempt to identify the perpetrators, recording details about their weapons, number of individuals, vehicles, etc., without exposing yourself.
- Complete the Emergency Checklist (Annexure A1).
- Avoid making statements to the press or others.
- Senior Security Member at PMR Control Room:
- Maintain calm with the caller.
- Secure the Control Room door.
- Secure PMR entrance, Packing entrance, and Control Room entrance by disabling card readers.
- Contact personnel responsible for vault security and instruct them to secure all vault doors.
- Complete the Emergency Checklist (Annexure A1).
- Contact persons on the Emergency Callout List (Annexure A2) sequentially, providing a brief description of the situation.
- Avoid making unnecessary phone calls and keep lines open for emergency and incoming calls.
- Avoid making statements to the press or others.
- Keep records of all incidents in the Occurrence Book and Emergency Checklist.
- Follow instructions from the Group Protection Services Manager or their delegate.
- Responsibilities of the Coordinator (Group Protection Services Manager or Delegate):
- Determine an assembly point and instruct Senior Security Member in the Control Room to call out relevant personnel from the Emergency Callout List (Annexure A2).
- Ensure vaults, control rooms, and card readers providing access to high-risk areas are secured.
- Brief the Contract Security Manager and Protection Services Officers on their roles.
- Inform Group Executive Refineries and the Managers of BMR and PMR about the situation.
- Take control until a senior official of the South African Police Services arrives.
- Appoint a scribe to document all events.
- Secure and man all access control points.
- Allow only emergency vehicles (ambulances, SAPS, etc.) access to high-risk/security areas.
Emergency Callout List (Annexure A2)
- Lists individuals to be contacted sequentially, along with their contact information (telephone number, extension) and estimated time of arrival.
- Important individuals include:
- J H Olivier (Group Protection Services Manager)
- DJ Smith (Senior Management)
- J Mokhuane (Senior Management)
- PC Kemp (Security Manager)
- C van Eeden (JNR & SNR)
- Charles Foulds (Regional Manager, Bidvest Protea Coin)
- J Pretorius (Security)
- C P Kruger (Tracking Station)
- WhatsApp Group: Impala Springs
- D Badenhorst (Senior Management)
- Reaction Member on Standby
- Impala Fire Station
- Impala Medical Centre
- Springs Charge Office (Day Only)
- Flying Squad
- SAPS Patrol Vehicle Control Room
- SAPS Springs Crime Prevention Head
- SAPS Col J Smith (Day Only)
- SAPS Lt-Col P W Erasmus (Day Only)
- SAPS Lt Col Mthimkulu (Day Only)
- SAPS Brig Mzolo (Day Only)
- Note: Individuals marked with *** are only contacted on instruction from the Group Protection Services Manager or delegate.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
