Emergency Communication Practices Quiz

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What is a PSAP?

Professional Service Application Provider
Personal Safety Assistance Program
Public Service Answering Point (correct)
Public Safety Action Plan

What does 'you speak with the authority of the Chief' imply?

It implies that what you say to callers and troopers is important and carries weight.

Match the following employee resources with their purpose:

Peer Support = Support from colleagues Department Psychologist = Mental health services EAP = Employee assistance program CISM = Critical incident stress management

What is the highest rank insignia in the FOB structure?

Chief (B) Signup and view all the answers

The rank of Assist. Chief is indicated by one metal gold star.

False (B) Signup and view all the answers

List two principles of effective call taking.

Be prepared; Speak clearly so you can be heard & understood. Signup and view all the answers

On department time or with department resources, communication should be for ______ duties.

official Signup and view all the answers

Match the following ranks with their corresponding insignia:

Sergeant = 3 gold cloth chevrons Lieutenant = 1 metal gold bar Captain = 2 gold bars Deputy Chief = 3 gold stars Signup and view all the answers

When should calls be answered according to the general guidelines?

On the first ring but no later than three rings (D) Signup and view all the answers

Calls can be placed on hold without confirming if they are emergencies.

False (B) Signup and view all the answers

When calling someone, start with 'This is State Patrol on a ______ line.'

recorded Signup and view all the answers

Match the following types of information to their respective category:

Who = Person involved What = Nature of the incident When = Time of occurrence Where = Location of the incident Why = Reason for the call Weapons = Presence of weapons Signup and view all the answers

What is your top priority on a call?

Caller safety (A) Signup and view all the answers

It is acceptable to give an estimated time of arrival (ETA) during a call.

False (B) Signup and view all the answers

What should you do if a non-response call hangs up?

Disconnect and call back. Signup and view all the answers

To describe a car, you can use the acronym _______ which stands for color, year, model, body, accessories, license plate, and state.

CYMBALS Signup and view all the answers

Match the following actions with their corresponding situations:

Attempt to get the caller's attention and query TTY = Caller does not respond Disconnect and call back = Non-response call hangs up Identify agency and advise call is being recorded = Calling back non-response call Relay information = Transferring call to other agency Signup and view all the answers

Which of the following is NOT an effective listening technique?

Horseplay (A) Signup and view all the answers

Civil liability is associated with negligence.

False (B) Signup and view all the answers

What are the four elements of a tort?

Duty, Breach of Duty, Proximate Cause, Damage Signup and view all the answers

Documentation of calls is important for __________ support.

evidentiary Signup and view all the answers

Match the following reasons for documenting calls with their descriptions:

Evidentiary support = Helps validate actions and decisions Positive reinforcement = Encourages good practices Teaching/Learning = Facilitates training and skill development Liability recall = Provides details for legal defense Signup and view all the answers

Which of the following is not one of WSP Comm's Division values?

Teamwork (B) Signup and view all the answers

The value of 'Initiative' is part of WSP Comm's Division values.

True (A) Signup and view all the answers

Name three values of WSP Comm's Division.

PRIDE, Respect, Dependability Signup and view all the answers

One of the values of WSP Comm's Division is __________.

Example Signup and view all the answers

Match each value of WSP Comm's Division with its description:

Respect = Valuing others and accepting differences Initiative = Proactively seeking solutions Dependability = Being reliable and trustworthy Personal Accountability = Taking ownership of one's actions Signup and view all the answers

What do COs do?

Receive, relay, and dispatch emergency calls for service to the appropriate resource. Signup and view all the answers

What is the mission statement for the WSP Comms division?

Provide the best in emergency 911 and dispatch services, supporting officer and public safety 24 hours a day. Signup and view all the answers

You can show professionalism by having a good attitude, showing respect, being flexible, giving appropriate feedback, and, most importantly, __________.

not lying Signup and view all the answers

What does BLS stand for in emergency care?

Basic Life Support Signup and view all the answers

What does ALS represent in medical emergencies?

Advanced Life Support Signup and view all the answers

What is does LZ stand for?

Landing zone Signup and view all the answers

COS Role

Receive, relay, and dispatch emergency calls.

Authority of Chief

Your instructions/orders matter.