Emergency Communication Practices Quiz
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Questions and Answers

What is a PSAP?

  • Professional Service Application Provider
  • Personal Safety Assistance Program
  • Public Service Answering Point (correct)
  • Public Safety Action Plan

    • What does 'you speak with the authority of the Chief' imply?

    It implies that what you say to callers and troopers is important and carries weight.

    Match the following employee resources with their purpose:

    Peer Support = Support from colleagues Department Psychologist = Mental health services EAP = Employee assistance program CISM = Critical incident stress management

    What is the highest rank insignia in the FOB structure?

    <p>Chief</p> Signup and view all the answers

    The rank of Assist. Chief is indicated by one metal gold star.

    <p>False</p> Signup and view all the answers

    List two principles of effective call taking.

    <p>Be prepared; Speak clearly so you can be heard &amp; understood.</p> Signup and view all the answers

    On department time or with department resources, communication should be for ______ duties.

    <p>official</p> Signup and view all the answers

    Match the following ranks with their corresponding insignia:

    <p>Sergeant = 3 gold cloth chevrons Lieutenant = 1 metal gold bar Captain = 2 gold bars Deputy Chief = 3 gold stars</p> Signup and view all the answers

    When should calls be answered according to the general guidelines?

    <p>On the first ring but no later than three rings</p> Signup and view all the answers

    Calls can be placed on hold without confirming if they are emergencies.

    <p>False</p> Signup and view all the answers

    When calling someone, start with 'This is State Patrol on a ______ line.'

    <p>recorded</p> Signup and view all the answers

    Match the following types of information to their respective category:

    <p>Who = Person involved What = Nature of the incident When = Time of occurrence Where = Location of the incident Why = Reason for the call Weapons = Presence of weapons</p> Signup and view all the answers

    What is your top priority on a call?

    <p>Caller safety</p> Signup and view all the answers

    It is acceptable to give an estimated time of arrival (ETA) during a call.

    <p>False</p> Signup and view all the answers

    What should you do if a non-response call hangs up?

    <p>Disconnect and call back.</p> Signup and view all the answers

    To describe a car, you can use the acronym _______ which stands for color, year, model, body, accessories, license plate, and state.

    <p>CYMBALS</p> Signup and view all the answers

    Match the following actions with their corresponding situations:

    <p>Attempt to get the caller's attention and query TTY = Caller does not respond Disconnect and call back = Non-response call hangs up Identify agency and advise call is being recorded = Calling back non-response call Relay information = Transferring call to other agency</p> Signup and view all the answers

    Which of the following is NOT an effective listening technique?

    <p>Horseplay</p> Signup and view all the answers

    Civil liability is associated with negligence.

    <p>False</p> Signup and view all the answers

    What are the four elements of a tort?

    <p>Duty, Breach of Duty, Proximate Cause, Damage</p> Signup and view all the answers

    Documentation of calls is important for __________ support.

    <p>evidentiary</p> Signup and view all the answers

    Match the following reasons for documenting calls with their descriptions:

    <p>Evidentiary support = Helps validate actions and decisions Positive reinforcement = Encourages good practices Teaching/Learning = Facilitates training and skill development Liability recall = Provides details for legal defense</p> Signup and view all the answers

    Which of the following is not one of WSP Comm's Division values?

    <p>Teamwork</p> Signup and view all the answers

    The value of 'Initiative' is part of WSP Comm's Division values.

    <p>True</p> Signup and view all the answers

    Name three values of WSP Comm's Division.

    <p>PRIDE, Respect, Dependability</p> Signup and view all the answers

    One of the values of WSP Comm's Division is __________.

    <p>Example</p> Signup and view all the answers

    Match each value of WSP Comm's Division with its description:

    <p>Respect = Valuing others and accepting differences Initiative = Proactively seeking solutions Dependability = Being reliable and trustworthy Personal Accountability = Taking ownership of one's actions</p> Signup and view all the answers

    What do COs do?

    <p>Receive, relay, and dispatch emergency calls for service to the appropriate resource.</p> Signup and view all the answers

    What is the mission statement for the WSP Comms division?

    <p>Provide the best in emergency 911 and dispatch services, supporting officer and public safety 24 hours a day.</p> Signup and view all the answers

    You can show professionalism by having a good attitude, showing respect, being flexible, giving appropriate feedback, and, most importantly, __________.

    <p>not lying</p> Signup and view all the answers

    What does BLS stand for in emergency care?

    <p>Basic Life Support</p> Signup and view all the answers

    What does ALS represent in medical emergencies?

    <p>Advanced Life Support</p> Signup and view all the answers

    What is does LZ stand for?

    <p>Landing zone</p> Signup and view all the answers

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