Email Etiquette Quiz: CSU College of Humanities and Social Sciences
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Questions and Answers

What is the purpose of the subject line in an email?

  • To provide a description of the message's topic (correct)
  • To include the body of the email
  • To list the recipients of the email
  • To attach files to the email

In an email, what does Cc stand for?

  • Copy content
  • Correct copy
  • Comprehensive copy
  • Carbon copy (correct)

What does Bcc stand for in email communication?

  • Bold carbon copy
  • Blind carbon copy (correct)
  • Best carbon copy
  • Big carbon copy

What should the salutation in an email be according to the text?

<p>Formal and professional (A)</p> Signup and view all the answers

Which part of an email contains the actual text?

<p>Body (D)</p> Signup and view all the answers

What is the purpose of including multiple recipients in an email?

<p>To hide recipient identities using Bcc (D)</p> Signup and view all the answers

What should be included in the body of a professional email according to the text?

<p>Important information and essential details (D)</p> Signup and view all the answers

Which of the following is a formal way to close a professional email?

<p>Sincerely (B)</p> Signup and view all the answers

What does the signature in a professional email typically contain?

<p>Sender's identity, contact information, email disclaimer (A)</p> Signup and view all the answers

What are attachments in a professional email similar to?

<p>Enclosures in traditional mail (B)</p> Signup and view all the answers

What is an important 'Do' mentioned for writing professional emails?

<p>Double-check attachments (C)</p> Signup and view all the answers

Why is replying within 24 hours considered common courtesy in professional email etiquette?

<p>To maintain effective communication and show respect for the sender's time (B)</p> Signup and view all the answers

What is the recommended action if you realize you have left someone hanging in an email communication?

<p>Politely explain and express apologies (B)</p> Signup and view all the answers

Why should one avoid using humor and sarcasm in emails according to the text?

<p>Recipients may misinterpret humor or sarcasm (C)</p> Signup and view all the answers

What is the reason given for not using emojis in professional emails?

<p>Emojis may divert emails to spam filters (C)</p> Signup and view all the answers

Why is it inappropriate to use all uppercase letters in an email according to the text?

<p>It connotes anger in an email (D)</p> Signup and view all the answers

What aspect of an email address should be professional according to the text?

<p>The appearance of the email address (D)</p> Signup and view all the answers

Which action is advised against when using emails?

<p>Sending follow-up emails for clarity (C)</p> Signup and view all the answers

What is the main focus of the document mentioned in the text?

<p>Parts of an Electronic Mail (C)</p> Signup and view all the answers

Where can one find information on writing professional emails in English according to the text?

<p><a href="https://www.carsu.edu.ph">https://www.carsu.edu.ph</a> (C)</p> Signup and view all the answers

Which department at CSU is associated with 'Purposive Communication' as per the text?

<p>Department of Languages and Literature (B)</p> Signup and view all the answers

Who authored the document 'Write Professional Emails in English' according to the text?

<p>Gerry Landers (C)</p> Signup and view all the answers

Which of the following URLs provides information on email etiquette in different countries?

<p><a href="https://www.glassdoor.com/blog/ultimate-guide-amazing-emails/">https://www.glassdoor.com/blog/ultimate-guide-amazing-emails/</a> (D)</p> Signup and view all the answers

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