Email Etiquette Quiz

Email Salutations and Closings

• Informal Openings: "Hi/Hello," "(No salutation)"
• Formal Openings: "Dear Sir or Madam," "Dear Ms./Mr. Smith"
• Informal Closings: "Best wishes," "All the best," "Best"
• Formal Closings: "Yours faithfully," "Yours sincerely"

Email Openings

• General: "I’m writing to you to/about…," "Just a quick note to…," "I’m contacting you to/about…," "Just writing to…," "Further to your earlier email…"
• Specific Examples:
  • "I’m writing to you about the annual meeting."
  • "Just a quick note to say that I’m sorry but I can’t come to the annual meeting next week."
  • "I’m contacting you about my order LX789."
  • "Just writing to thank you for sending me the documents."
  • "Further to your earlier email, I would like to inform you that we have received your message and are currently reviewing your request."

Email Closings

• General: "I look forward to hearing from you," "We look forward to your order," "(I) hope this helps," "(I) hope to hear from you soon," "Have a nice day," "Have a nice weekend"
• Specific Examples:
  • "I look forward to hearing from you soon."
  • "We look forward to your order."
  • "I hope this document helps you."
  • "I hope to hear from you soon."

Email Organization

• Connecting Words: "and," "also," "actually," "too," "but," "although," "because," "so," "that’s why," "For example," "For instance"
• Examples:
  • "There are several conference rooms and coworking spaces."
  • "There is also a lovely cafeteria."
  • "Joe isn’t Irish. Actually, he’s American."
  • "My brother works for an international company too."
  • "Kieran works for a big international company, but he doesn’t like it."
  • "Although they don’t like their accounting software, the company won’t change it."
  • "She arrived late because the traffic was so bad."
  • "I have a dentist appoint tomorrow, so I can’t come."
  • "Sophia’s train was cancelled, that’s why she was late this morning."
  • "For example, all employees have a minimum of six weeks of holidays."

Polite Phrases

• General: "please," "thanks," "thank you," "could you," "would like," "would you mind," "I’d be grateful if you could"
• Examples:
  • "Could you please come and check what the problem is?"
  • "Thanks for your help!"
  • "Thank you for your help!"
  • "Could you please contact me at this address."
  • "I would like you to solve this problem as soon as possible.”
  • "Would you mind sending it to me as soon as possible?"
  • "I’d be grateful if you could send me this document as soon as possible."

Formal vs. Informal Vocabulary

• Alternative Phrasing:
  • "to apologise" vs "to say sorry"
  • "to assist" vs "to help"
  • "to attend" vs "to come"
  • "to contact" vs "to get in touch"
  • "convenient" vs "ok"
  • "to enquire" vs "to ask"
  • "to inform" vs "to tell"
  • "to provide" vs "to give"
  • "to receive" vs "to get"
  • "to regret" vs "to be sorry"
  • "to reply" vs "to answer"
  • "to require" vs "to need"
  • "to reserve" vs "to book"

Test your knowledge on proper email salutations and closings with this engaging quiz. Learn the differences between informal and formal openings and closings, and understand how to start and end your emails effectively. Perfect for improving your professional communication skills!