Podcast
Podcast
Podcast
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Questions and Answers
Questions and Answers
What is the purpose of the email?
What is the purpose of the email?
- To provide information about check-in time
- To offer a complimentary dinner
- To inform Ms. Hwang about a promotion (correct)
- To apologize for a mistake
What is the promotion mentioned in the email?
What is the promotion mentioned in the email?
- Complimentary breakfast
- Discounted room rate
- Double rewards points (correct)
- Free room upgrade
What is the check-in time at Island Hotel?
What is the check-in time at Island Hotel?
- 12 P.M.
- 1 P.M. (correct)
- 2 P.M.
- 10 A.M.
What should Ms. Hwang do if she arrives at the hotel before check-in time?
What should Ms. Hwang do if she arrives at the hotel before check-in time?
What happened during Ms. Hwang's previous stay at Island Hotel?
What happened during Ms. Hwang's previous stay at Island Hotel?
What caused the glitch in the hotel's computer system?
What caused the glitch in the hotel's computer system?
What did the hotel do to resolve the issue with Ms. Hwang's deposit?
What did the hotel do to resolve the issue with Ms. Hwang's deposit?
What is the name of the hotel's restaurant?
What is the name of the hotel's restaurant?
What is the phone number provided for guest inquiries?
What is the phone number provided for guest inquiries?
What is the role of Charles Lee in the email?
What is the role of Charles Lee in the email?
Questions and Answers
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Flashcards
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Flashcards
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Study Notes
Study Notes
Email Analysis
- The email is discussing a reservation and a previous issue with a guest's deposit at Island Hotel.
Island Hotel Details
- Check-in time at Island Hotel is not specified in the email, but it is mentioned as a relevant detail.
- The hotel has a restaurant, but its name is not specified in the email.
- The hotel's phone number for guest inquiries is not specified in the email.
Ms. Hwang's Stay
- Ms. Hwang had a previous stay at Island Hotel, during which there was an issue with her deposit due to a glitch in the hotel's computer system.
- The hotel resolved the issue with Ms. Hwang's deposit, but the details are not specified in the email.
Promotion and Staff
- A promotion is mentioned in the email, but its details are not specified.
- Charles Lee is involved in the email, but his role is not specified.
Important Reminders
- If Ms. Hwang arrives at the hotel before check-in time, she should contact the hotel to inquire about early check-in possibilities.
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