Email Comprehension Quiz
10 Questions
3 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the purpose of the email?

  • To provide information about check-in time
  • To offer a complimentary dinner
  • To inform Ms. Hwang about a promotion (correct)
  • To apologize for a mistake
  • What is the promotion mentioned in the email?

  • Complimentary breakfast
  • Discounted room rate
  • Double rewards points (correct)
  • Free room upgrade
  • What is the check-in time at Island Hotel?

  • 12 P.M.
  • 1 P.M. (correct)
  • 2 P.M.
  • 10 A.M.
  • What should Ms. Hwang do if she arrives at the hotel before check-in time?

    <p>Ask the front desk staff for assistance</p> Signup and view all the answers

    What happened during Ms. Hwang's previous stay at Island Hotel?

    <p>The hotel failed to refund her deposit</p> Signup and view all the answers

    What caused the glitch in the hotel's computer system?

    <p>Unknown</p> Signup and view all the answers

    What did the hotel do to resolve the issue with Ms. Hwang's deposit?

    <p>Credited the amount back to her credit card</p> Signup and view all the answers

    What is the name of the hotel's restaurant?

    <p>Ocean View Restaurant</p> Signup and view all the answers

    What is the phone number provided for guest inquiries?

    <p>(02)362-0022</p> Signup and view all the answers

    What is the role of Charles Lee in the email?

    <p>Island Hotels Guest Services Manager</p> Signup and view all the answers

    Study Notes

    Email Analysis

    • The email is discussing a reservation and a previous issue with a guest's deposit at Island Hotel.

    Island Hotel Details

    • Check-in time at Island Hotel is not specified in the email, but it is mentioned as a relevant detail.
    • The hotel has a restaurant, but its name is not specified in the email.
    • The hotel's phone number for guest inquiries is not specified in the email.

    Ms. Hwang's Stay

    • Ms. Hwang had a previous stay at Island Hotel, during which there was an issue with her deposit due to a glitch in the hotel's computer system.
    • The hotel resolved the issue with Ms. Hwang's deposit, but the details are not specified in the email.

    Promotion and Staff

    • A promotion is mentioned in the email, but its details are not specified.
    • Charles Lee is involved in the email, but his role is not specified.

    Important Reminders

    • If Ms. Hwang arrives at the hotel before check-in time, she should contact the hotel to inquire about early check-in possibilities.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    "Test Your Email Comprehension: Can You Answer These Questions About a Hotel Reservation?" - Challenge your reading comprehension skills with this quiz based on an email exchange between a guest and a hotel. Test your understanding of the communication and see if you can answer questions about the reservation and promotion mentioned in the email. Keywords: email comprehension, hotel reservation, promotion, guest service.

    More Like This

    Education Fund Management Quiz
    7 questions
    Email Marketing Quiz
    5 questions

    Email Marketing Quiz

    BeneficiaryClearQuartz avatar
    BeneficiaryClearQuartz
    Use Quizgecko on...
    Browser
    Browser