9 Questions
What is the key purpose of determining the purpose of a message before sending it?
All of the above
Why is it important to choose the first few words of an email subject line carefully?
Both a and c
What is the key difference between business email messages and personal email messages?
Business emails are more formal
What is the primary purpose of email netiquette guidelines?
To promote proper behavior on the Internet
A poorly written subject line could lead to a message being ______ or ignored
deleted
Business email messages are more formal than the email messages you send to ______ and friends
family
Avoid mood influences when sending ______
messages
Exercise caution against email viruses and ______
hoaxes
Include appropriate salutation and ______ in email formatting guidelines
closing
Learn about the appropriate use of technology in email communication, the importance of well-written subject lines, and effective email etiquette. Understand how to determine the purpose of the message, differentiate between personal and confidential information, and maintain positive human relations. Explore the differences between formal business emails and casual messages.
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