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Email Communication: Purpose, Content, and Etiquette

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Email Communication: Purpose, Content, and Etiquette

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Questions and Answers

What is the key purpose of determining the purpose of a message before sending it?

To ensure the message is not personal or confidential

To avoid sacrificing positive human relations

To decide whether to use technology appropriately

All of the above (correct)

Why is it important to choose the first few words of an email subject line carefully?

To avoid the message being deleted or ignored

To make the message more formal

Both a and c (correct)

To grab the reader's attention

What is the key difference between business email messages and personal email messages?

Personal emails have a more appropriate salutation and closing

Business emails are more formal (correct)

Personal emails are more concise

Business emails use more emoticons and abbreviations

What is the primary purpose of email netiquette guidelines?

To promote proper behavior on the Internet (D) Signup and view all the answers

A poorly written subject line could lead to a message being ______ or ignored

deleted Signup and view all the answers

Business email messages are more formal than the email messages you send to ______ and friends

family Signup and view all the answers

Avoid mood influences when sending ______

messages Signup and view all the answers

Exercise caution against email viruses and ______

hoaxes Signup and view all the answers

Include appropriate salutation and ______ in email formatting guidelines

closing Signup and view all the answers