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Questions and Answers
What is the key purpose of determining the purpose of a message before sending it?
What is the key purpose of determining the purpose of a message before sending it?
- To ensure the message is not personal or confidential
- To avoid sacrificing positive human relations
- To decide whether to use technology appropriately
- All of the above (correct)
Why is it important to choose the first few words of an email subject line carefully?
Why is it important to choose the first few words of an email subject line carefully?
- To avoid the message being deleted or ignored
- To make the message more formal
- Both a and c (correct)
- To grab the reader's attention
What is the key difference between business email messages and personal email messages?
What is the key difference between business email messages and personal email messages?
- Personal emails have a more appropriate salutation and closing
- Business emails are more formal (correct)
- Personal emails are more concise
- Business emails use more emoticons and abbreviations
What is the primary purpose of email netiquette guidelines?
What is the primary purpose of email netiquette guidelines?
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A poorly written subject line could lead to a message being ______ or ignored
A poorly written subject line could lead to a message being ______ or ignored
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Business email messages are more formal than the email messages you send to ______ and friends
Business email messages are more formal than the email messages you send to ______ and friends
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Avoid mood influences when sending ______
Avoid mood influences when sending ______
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Exercise caution against email viruses and ______
Exercise caution against email viruses and ______
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Include appropriate salutation and ______ in email formatting guidelines
Include appropriate salutation and ______ in email formatting guidelines
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