Email Communication: Purpose, Content, and Etiquette
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Questions and Answers

What is the key purpose of determining the purpose of a message before sending it?

  • To ensure the message is not personal or confidential
  • To avoid sacrificing positive human relations
  • To decide whether to use technology appropriately
  • All of the above (correct)

    • Why is it important to choose the first few words of an email subject line carefully?

  • To avoid the message being deleted or ignored
  • To make the message more formal
  • Both a and c (correct)
  • To grab the reader's attention

    • What is the key difference between business email messages and personal email messages?

  • Personal emails have a more appropriate salutation and closing
  • Business emails are more formal (correct)
  • Personal emails are more concise
  • Business emails use more emoticons and abbreviations

    • What is the primary purpose of email netiquette guidelines?

    <p>To promote proper behavior on the Internet</p> Signup and view all the answers

    A poorly written subject line could lead to a message being ______ or ignored

    <p>deleted</p> Signup and view all the answers

    Business email messages are more formal than the email messages you send to ______ and friends

    <p>family</p> Signup and view all the answers

    Avoid mood influences when sending ______

    <p>messages</p> Signup and view all the answers

    Exercise caution against email viruses and ______

    <p>hoaxes</p> Signup and view all the answers

    Include appropriate salutation and ______ in email formatting guidelines

    <p>closing</p> Signup and view all the answers

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