Questions and Answers
What is the purpose of the Email Acceptable Use Policy?
To reduce security and business risks, ensure good email etiquette, and satisfy legal obligations
Who does the policy apply to?
All staff, contractors, and volunteers using the company email system
What type of email use is encouraged for business purposes?
Communication with customers, suppliers, marketing, and internal information distribution
What is the stance on personal email use?
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What are the guidelines for email security?
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What type of email content and use are prohibited?
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What are users required to respect and operate within?
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What is included in the standard company email template?
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How should email marketing and bulk email campaigns be authorized and implemented?
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Study Notes
Email Acceptable Use Policy
- Email is a crucial communication tool in business and this policy aims to reduce security and business risks, ensure good email etiquette, and satisfy legal obligations.
- The policy applies to all staff, contractors, and volunteers using the company email system, regardless of location or device used.
- Business email use is encouraged for communication with customers, suppliers, marketing, and internal information distribution.
- Personal email use is allowed within reasonable limits and should not affect the email service for other users.
- Only authorized users may access the company email system, and unauthorized use is prohibited.
- Email security guidelines include not opening attachments from unknown sources, not disabling security software, and not sending confidential company data via email.
- Inappropriate email content and use are prohibited, including defamatory, offensive, or illegal material.
- Users are required to respect and operate within copyright laws and should be cautious about making commitments or agreements via email.
- The standard company email template includes an email disclaimer that should not be removed or altered.
- Email marketing and bulk email campaigns must be authorized and implemented using the company’s email marketing tool.
- Users are advised to follow email best practices, including using meaningful subject lines, avoiding chain emails, and being sparing with group messages.
- Policy enforcement allows the company to monitor employee email use, and breaches of the policy may result in disciplinary action or involvement of law enforcement agencies.