6 Questions
What is the primary function of verbal communication?
To facilitate feedback and clarification
What is a characteristic of verbal communication?
It can be formal or informal
Which of the following is an example of nonverbal communication?
Using facial expressions
What is the primary advantage of nonverbal communication?
It can convey emotions and attitudes more effectively
What is the relationship between verbal and nonverbal communication?
They can complement or contradict each other
What is an example of a paralinguistic cue?
A tone of voice
Study Notes
Elements of Communication
Verbal Communication
- Refers to the use of words, spoken or written, to convey meaning
- Includes:
- Speech (face-to-face, phone, video conferencing)
- Written communication (emails, letters, reports)
- Characteristics:
- Can be formal or informal
- Can be explicit or implicit
- Can be influenced by tone, pitch, volume, and pace
- Importance:
- Enables clear and precise exchange of information
- Facilitates feedback and clarification
Nonverbal Communication
- Refers to the process of conveying information without using words
- Includes:
- Facial expressions
- Body language (posture, gestures, eye contact)
- Paralinguistic cues (tone, pitch, volume, rate of speech)
- Proxemics (personal space, distance)
- Artifacts (clothing, accessories, personal items)
- Characteristics:
- Can be intentional or unintentional
- Can be culture-specific or universally understood
- Can complement or contradict verbal communication
- Importance:
- Can convey emotions and attitudes more effectively than verbal communication
- Can reinforce or undermine verbal messages
- Can influence how verbal messages are interpreted
Test your understanding of verbal and nonverbal communication, including types, characteristics, and importance in conveying information and facilitating feedback.
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