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Questions and Answers
What will be crucial in resolving issues with charging points?
Why is training vital in the context of EV adoption?
What will be the key to building relationships with drivers in the context of EV adoption?
What is the main reason for companies to set the benchmark for best practice customer service?
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What is the relationship between human agents and technology in the context of EV adoption?
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What will be essential for agents to provide bespoke advice to customers?
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What is the primary focus of automotive companies in terms of infrastructure?
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Why is data collection important in the context of EV adoption?
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What is the expected outcome of setting the benchmark for best practice customer service?
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What is the role of human agents in the context of EV adoption?
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What is the impact of connected car functionality and EV adoption on brand immersion and knowledge?
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What is the new opportunity presented by charging infrastructure?
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Study Notes
Importance of Infrastructure and Human-Tech Relationship
- The connection between human agents and technology is crucial in the electric vehicle (EV) environment.
- Customers expect human contact to resolve issues, such as faulty charging points, but data is key to quick and effective solutions.
Data-Driven Solutions
- Systems that collect data from vehicles and charging infrastructure enable agents to run diagnostics and provide customized advice to customers.
- This helps customers get back on the move quickly and efficiently.
Training for Agents
- Training is vital to ensure agents have experienced the expanding range of technologies involved in the pre- and post-purchasing journey.
- Brand immersion and knowledge are essential for effective issue resolution and promoting features and benefits to drive loyalty.
Opportunities in Charging Infrastructure
- Charging infrastructure offers new opportunities to build relationships with drivers and increase brand loyalty.
- Automotive companies must set the benchmark for best practice customer service as EV adoption grows to thrive in the future.
Future of EV Adoption
- The Government ban on petrol, diesel, and hybrid vehicles is impending, and companies that act now will be more likely to succeed.
Importance of Infrastructure and Human-Tech Relationship
- The connection between human agents and technology is crucial in the electric vehicle (EV) environment.
- Customers expect human contact to resolve issues, such as faulty charging points, but data is key to quick and effective solutions.
Data-Driven Solutions
- Systems that collect data from vehicles and charging infrastructure enable agents to run diagnostics and provide customized advice to customers.
- This helps customers get back on the move quickly and efficiently.
Training for Agents
- Training is vital to ensure agents have experienced the expanding range of technologies involved in the pre- and post-purchasing journey.
- Brand immersion and knowledge are essential for effective issue resolution and promoting features and benefits to drive loyalty.
Opportunities in Charging Infrastructure
- Charging infrastructure offers new opportunities to build relationships with drivers and increase brand loyalty.
- Automotive companies must set the benchmark for best practice customer service as EV adoption grows to thrive in the future.
Future of EV Adoption
- The Government ban on petrol, diesel, and hybrid vehicles is impending, and companies that act now will be more likely to succeed.
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Description
Quiz on the importance of data in electric vehicle infrastructure, including customer support and diagnostics. Understand how human agents and technology interact to provide solutions.
