How I Raised Myself from Failure to Success in Selling Ch 1

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Questions and Answers

What realization did the manager provide that contributed to the author's change in attitude?

  • The author was too young and inexperienced.
  • The author needed to work harder.
  • The author was being unfairly treated by the team.
  • The author appeared lazy and lacked enthusiasm. (correct)

How much was the author making in his first job at Johnstown?

  • $300 a month
  • $175 a month (correct)
  • $250 a month
  • $100 a month

What strategy did the author decide to adopt upon arriving in New Haven?

  • To blend in and avoid drawing attention.
  • To rely on his previous experiences to succeed.
  • To play conservatively to maintain his position.
  • To be the most enthusiastic player in the league. (correct)

What was the author's initial feeling about his move to Chester, Pennsylvania?

<p>Disappointed because of the lower salary. (A)</p> Signup and view all the answers

What advice did the manager give to the author regarding his work ethic?

<p>To bring more life and enthusiasm to his work. (A)</p> Signup and view all the answers

What impact did enthusiasm have on Bettger's performance during the baseball game?

<p>It allowed him to score a run. (A)</p> Signup and view all the answers

What resulted from Bettger's decision to act enthusiastic in his new sales career?

<p>His sales performance improved significantly. (B)</p> Signup and view all the answers

According to Bettger, what was a key factor that helped him succeed in both baseball and sales?

<p>The ability to manage fear and nerves productively. (C)</p> Signup and view all the answers

What did Dale Carnegie advise Bettger to do during his public speaking course?

<p>Show more enthusiasm in his speaking. (A)</p> Signup and view all the answers

How did Bettger feel after his baseball accident compared to later reflections?

<p>He believed it was a fortunate event in hindsight. (B)</p> Signup and view all the answers

What significant change did Bettger experience in his income as a result of enthusiasm?

<p>His income increased by 700 percent in a short period. (D)</p> Signup and view all the answers

What misconception did Bettger identify about successful sales?

<p>Lack of enthusiasm can lead to failure, even with expertise. (B)</p> Signup and view all the answers

What was the outcome of Bettger's first call after deciding to act with enthusiasm?

<p>The prospect purchased an insurance policy. (D)</p> Signup and view all the answers

What did Bettger do to channel his fear into a positive force for his career?

<p>He enrolled in a public speaking course. (C)</p> Signup and view all the answers

What nickname did Bettger earn from the newspapers for his enthusiastic performance?

<p>Pep Bettger (C)</p> Signup and view all the answers

Flashcards

Overcoming fear and laziness

The story highlights how fear and perceived laziness were holding the baseball player back from success, but by acting enthusiastically, he managed to overcome these challenges, which led to a successful change of teams and higher income.

Impact of enthusiasm

Acting enthusiastically, even if not feeling it initially, created a positive perception and opened up opportunities. This reflects that acting positively can shape outcomes.

Importance of reputation

Creating a reputation for being enthusiastic is vital. This creates a positive image that others will see, potentially improving career prospects.

Motivation and self-improvement

The story demonstrates how a critical moment, such as getting fired, can become a catalyst for personal reflection and growth. This leads to a conscious decision to change behaviour and approach situations positively.

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Impact of a good manager

A manager's words and actions can greatly affect an employee's performance and morale. In this case, while initially negative, the manager's advice on acting enthusiastically inadvertently created inspiration and drive.

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Enthusiasm's impact on income

Bettger's enthusiasm increased his income significantly, from $25 to $185 per month in ten days, and later to thirty times his initial salary.

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Enthusiasm in baseball

Bettger's enthusiasm, despite nervousness, transformed his baseball game, inspiring his team to victory and improving his performance.

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Enthusiasm in selling

Enthusiasm, more than skills, greatly influenced Bettger's success in sales, making him a top salesman.

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Overcoming fear

Bettger's nervousness was transformed by enthusiasm, showing that a positive attitude can overcome fear and improve performance.

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Enthusiasm's effect on others

Bettger's enthusiasm positively impacted his teammates, leading to their higher morale and overall improved performance.

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Carnegie's advice

Carnegie emphasized the importance of enthusiasm in public speaking, advising Bettger and the class on injecting energy and animation into their presentations.

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Bettger's career change

Bettger's baseball accident led to career shifts as he transitioned from professional athlete, to a collector of debts and finally into sales.

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Enthusiasm as a skill

Enthusiasm isn't just an emotion; it's a skill that can be cultivated and used to increase income and make a significant positive impact on interactions with others.

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Lack of enthusiasm's impact

Lack of enthusiasm can hinder success, as demonstrated by a man who had extensive knowledge yet struggled to achieve financial success due to limited enthusiasm.

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The Power of Enthusiasm

Enthusiasm is the biggest single factor that influences successful selling, according to Bettger.

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Study Notes

Enthusiasm's Impact on Income and Happiness

  • Early setback: Author, a baseball player, was fired for perceived laziness, highlighting fear as a contributing factor.
  • Manager's advice: Manager advised him to "wake up" and inject more enthusiasm into his work.
  • Acting enthusiastic: Author, despite low pay, consciously acted enthusiastic.
  • Impact of enthusiasm: Author's enthusiasm improved performance, influenced teammates, and boosted confidence. This increased income.
  • Significant income increase: Enthusiasm—not skill— increased income by 700% in ten days.
  • Sustained success: Author achieved exceptional income gains in baseball over two years.
  • Turning point: A personal setback (arm injury) led to a career change and a realization that lack of enthusiasm was a persistent issue.
  • Insurance sales: Author initially struggled; recognized that lack of enthusiasm hindered success.
  • Dale Carnegie's intervention: Carnegie instructed the author to put more life and enthusiasm into his sales pitches.
  • Inspiration and repetition: The author began to apply enthusiasm to his work with success, and repetition was a key to success.
  • Enthusiasm's connection to success: Enthusiasm is a key factor in business, and it can boost sales significantly.
  • Practical application: Author recommended daily practice of an inspiring poem (Victory) by Herbert Kauffman to maintain enthusiasm.
  • Walter Chrysler's quote: Walter Chrysler emphasized the importance of excitement and enthusiasm in sales.
  • Contagion of enthusiasm: Enthusiasm is contagious; if the salesperson is enthusiastic, the customer is likely to be too.
  • Internal impact: Enthusiasm isn't just outward action; it becomes ingrained and fosters new ideas, ideas that can be acted upon.
  • Actionable advice: To become enthusiastic, act enthusiastic – this is the key rule.
  • Recommendation: The author urges readers to dedicate time and effort to increasing enthusiasm in their lives.

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