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Questions and Answers
What is the primary focus during phone sales according to the text?
What is the primary focus during phone sales according to the text?
- Asking only yes/no questions
- Encouraging customers to make a purchase
- Prioritizing listening over talking (correct)
- Interrupting customers to provide solutions
Why is it important to ask open-ended questions during phone sales?
Why is it important to ask open-ended questions during phone sales?
- To gather information and let customers express themselves (correct)
- To make the conversation more interesting
- To speed up the sales process
- To control the conversation
What does 'smiling through the phone' primarily signify according to the text?
What does 'smiling through the phone' primarily signify according to the text?
- The tone of the salesperson's voice
- The level of sincerity and engagement (correct)
- The physical act of smiling
- The speed of speaking on the phone
What is the ultimate goal regarding appointments in phone sales?
What is the ultimate goal regarding appointments in phone sales?
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What should be done in the event of a no-show by a customer who had an appointment?
What should be done in the event of a no-show by a customer who had an appointment?
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