5 Questions
What is the primary focus during phone sales according to the text?
Prioritizing listening over talking
Why is it important to ask open-ended questions during phone sales?
To gather information and let customers express themselves
What does 'smiling through the phone' primarily signify according to the text?
The level of sincerity and engagement
What is the ultimate goal regarding appointments in phone sales?
To set an appointment for the customer to visit in person
What should be done in the event of a no-show by a customer who had an appointment?
Give a classy follow-up call and avoid burning bridges
Learn about effective techniques for phone sales, including prioritizing listening, encouraging customer input, asking open-ended questions, and maintaining a positive tone.
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