Effective Phone Sales Techniques

Asking only yes/no questions

Encouraging customers to make a purchase

Prioritizing listening over talking (correct)

Interrupting customers to provide solutions

To gather information and let customers express themselves (correct)

To make the conversation more interesting

To speed up the sales process

To control the conversation

The tone of the salesperson's voice

The level of sincerity and engagement (correct)

The physical act of smiling

The speed of speaking on the phone

<p>To set an appointment for the customer to visit in person (D)</p> Signup and view all the answers

<p>Give a classy follow-up call and avoid burning bridges (B)</p> Signup and view all the answers