Effective Performance Feedback and Decision Making in Cross-Cultural Contexts
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Questions and Answers

What does a fair hearing entail in the context of procedural fairness?

  • An opportunity to challenge the evaluation decision (correct)
  • One-way communication without employee input
  • Access to the evaluation decision only
  • Ratings based on covert evidence

Which factor of procedural justice refers to judgment based on performance-related evidence?

  • Ratings based on covert evidence
  • Fair hearing
  • Interactional justice/fairness
  • Clarity of appraisal expectations (correct)

What is crucial for interactional justice/fairness according to the text?

  • Quality of appraisal interview (correct)
  • Ratings based on subjective evidence
  • Raters showing personal bias
  • Lack of emotional intelligence

Why do ratings based on tangible performance records appear objective and unbiased?

<p>Because they are backed by tangible evidence (C)</p> Signup and view all the answers

What role does 'voice' play in the fair hearing context?

<p>Enable employees to influence evaluation decisions (C)</p> Signup and view all the answers

What is the key factor in a justice model for performance appraisal, according to the text?

<p>Adequate notice (B)</p> Signup and view all the answers

Which factor is NOT mentioned as part of the due process of law in a justice model for performance appraisal?

<p>Feedback (C)</p> Signup and view all the answers

What is crucial to employee perceptions of procedural fairness, according to studies mentioned in the text?

<p>Clarity of appraisal expectations (C)</p> Signup and view all the answers

In the context of performance appraisal, what does 'fair hearing' entail?

<p>Judgment based on evidence (D)</p> Signup and view all the answers

What contributes significantly to employee perception of procedural justice?

<p>Thorough employee understanding of the appraisal process (B)</p> Signup and view all the answers

What type of justice focuses on the perceived fairness of the interpersonal treatment employees receive during the appraisal process?

<p>Interactional justice (A)</p> Signup and view all the answers

According to Adam’s Equity Theory, how do individuals formulate fairness perceptions in the workplace?

<p>By comparing their work outcomes to their work inputs in relation to coworkers' ratios (C)</p> Signup and view all the answers

Which type of justice focuses on the explanation of decisions and communication environment in an organization?

<p>Informational justice (A)</p> Signup and view all the answers

In the context of performance appraisal, what does procedural justice focus on?

<p>Procedures followed to arrive at the appraisal outcome (B)</p> Signup and view all the answers

How is distributive justice related to employees' appraisal ratings and rewards?

<p>Employees view ratings and rewards as fair when they align with their perceived input-output ratio. (B)</p> Signup and view all the answers

What is the main factor that influences employees' perception of fairness in performance appraisals?

<p>Raters trying to motivate employees (D)</p> Signup and view all the answers

Why is achieving accuracy in performance appraisals deemed impossible according to the text?

<p>Employees protecting their personal interests (C)</p> Signup and view all the answers

What behavior by managers can lead to distorted ratings and affect employees' perception of fairness in performance appraisals?

<p>Consciously fudging numbers regardless of checks in place (B)</p> Signup and view all the answers

Which of the following motives could lead a rater to fudge appraisal results based on the text?

<p>Avoid unpleasant confrontation (A)</p> Signup and view all the answers

How do elements of conflict avoidance and favoritism impact employees' perception of fairness in appraisals?

<p>Lead to biased ratings and unfair perceptions (D)</p> Signup and view all the answers

What is a factor that influences how fairly employees feel they have been treated by supervisors?

<p>Lack of necessary resources provided by the supervisor (A)</p> Signup and view all the answers

In the context provided, what does 'disrespectful treatment' from supervisors refer to?

<p>Public humiliation and abusive behavior (B)</p> Signup and view all the answers

What is a common form of deception mentioned in the text that can lead to a perception of unfairness?

<p>Promising a pay increase but not honoring it (C)</p> Signup and view all the answers

How can a Performance Improvement Plan (PIP) help employees who are not performing up to expectations?

<p>By providing a structured framework for improvement (A)</p> Signup and view all the answers

What is the impact of derogatory judgments on how employees perceive fairness in the appraisal process?

<p>'Name-calling' and wrongful statements (D)</p> Signup and view all the answers

What is the primary purpose of giving feedback with a positive attitude?

<p>To motivate employees to perform better (B)</p> Signup and view all the answers

Why is it important for managers to learn about cultural differences in giving feedback?

<p>To ensure feedback is tailored to the cultural context (D)</p> Signup and view all the answers

What can lead to extreme dissatisfaction with a performance appraisal system?

<p>When the system is biased, unreliable, or irrelevant (B)</p> Signup and view all the answers

How does interactional justice influence employees' attitudes towards work and their supervisors?

<p>It fosters positive attitudes towards work and supervisors (A)</p> Signup and view all the answers

Why is the acceptability of performance appraisals important for a Performance Management System?

<p>To measure employees' performance accurately (B)</p> Signup and view all the answers

Why is conducting job analysis considered the first step in the performance appraisal process?

<p>To align the job expectations with the organization's mission and objectives (B)</p> Signup and view all the answers

What is the purpose of establishing performance standards?

<p>To provide a basis for comparing actual employee performance (D)</p> Signup and view all the answers

Why should the standards set for performance appraisal be clear and measurable?

<p>To facilitate fair judgment based on evidence (A)</p> Signup and view all the answers

What is the importance of communicating appraisal standards to all employees?

<p>To ensure employees understand their roles and expectations (C)</p> Signup and view all the answers

In what way does conducting job analysis contribute to interactional justice in performance appraisals?

<p>By aligning job expectations with organizational goals transparently (A)</p> Signup and view all the answers

How do clear and measurable performance standards support a fair hearing during appraisals?

<p>By providing a basis for objective assessment and feedback (A)</p> Signup and view all the answers

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