Podcast
Questions and Answers
Which of the following is NOT an obstacle to effective listening?
Which of the following is NOT an obstacle to effective listening?
- Emotional engagement (correct)
- Failure to adapt listening styles
- Preoccupation
- Message overload
What does defensive listening involve?
What does defensive listening involve?
- Listening without emotional bias
- Perceiving hostility where none exists (correct)
- Providing minimal encouragement
- Active engagement in the discussion
Which process is NOT part of mindful listening?
Which process is NOT part of mindful listening?
- Understanding the speaker’s perspective
- Emptying your mind of distractions
- Evaluating the speaker's competency (correct)
- Maintaining eye contact
What is monopolizing in the context of listening?
What is monopolizing in the context of listening?
Which is a technique to express support while listening?
Which is a technique to express support while listening?
Selective listening involves:
Selective listening involves:
Which listening style involves tuning in only to the literal meaning?
Which listening style involves tuning in only to the literal meaning?
What is an effective first step in mindful listening?
What is an effective first step in mindful listening?
What method can help demonstrate understanding when listening?
What method can help demonstrate understanding when listening?
What is the impact of emotionally-loaded language on listening?
What is the impact of emotionally-loaded language on listening?
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Study Notes
Listening
- Active process involving:
- Mindful attention
- Hearing and receiving information
- Selecting and attending to specific parts of a message
- Organizing and structuring information
- Interpreting meaning with consideration of dual perspectives
- Responding with paraphrasing, questions, minimal encouragement or back-channel cues
- Remembering the information received
Obstacles to Effective Listening
- External factors:
- Information overload
- Complex message content
- Environmental noise
- Internal factors:
- Preoccupation with other thoughts
- Preconceived judgments
- Emotionally-loaded language
- Lack of effort or engagement
- Failure to adapt listening styles to different situations
Types of Nonlistening
- Monopolizing: Shifting focus to oneself and dominating the conversation
- Pseudolistening: Pretending to listen without actually paying attention
- Selective listening: Focusing only on specific parts of a message, while disregarding others
- Defensive listening: Interpreting neutral messages as personal attacks or hostility
- Ambushing: Listening carefully for the purpose of later attacking the speaker
- Literal listening: Focusing solely on the content level of meaning, neglecting the emotional or relational aspects
Listening to Support Others
- Be mindful:
- Clear your mind of distracting thoughts
- Concentrate on the speaker and their communication
- If your mind wanders, gently redirect your focus to the speaker
- Provide non-verbal cues (nods, facial expressions) to show attentiveness
- Ask questions to encourage elaboration and keep eye contact
- Evaluate your listening effectiveness by considering your understanding of the speaker's thoughts and feelings
- Avoid expressing judgments: Be empathetic and receptive without imposing your own opinions.
- Understand the other person's perspective:
- Use paraphrasing to demonstrate your understanding of their message
- Utilize minimal encouragers (nods, questions) sparingly, to prompt further elaboration, not interrupt the speaker
- Express support: Acknowledge the speaker's willingness to share and empathize with their emotions, even if you don't agree with their perspective.
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