Podcast
Questions and Answers
Which of the following best describes effective listening?
Which of the following best describes effective listening?
- Waiting for pauses in the conversation to interject one's own opinions.
- Passively hearing the words spoken without engaging with the content.
- Actively absorbing information, showing interest, and providing feedback. (correct)
- Focusing solely on formulating a response while the speaker is talking.
Why is it important for effective listeners to show speakers that they have been heard and understood?
Why is it important for effective listeners to show speakers that they have been heard and understood?
- To interrupt the speaker and offer unsolicited advice.
- To ensure the speaker's ideas are accurately interpreted. (correct)
- To demonstrate dominance in the conversation.
- To quickly end the conversation and move on to other topics.
Which of the following is NOT one of the 6 key active listening skills?
Which of the following is NOT one of the 6 key active listening skills?
- Interrupting Frequently (correct)
- Withholding Judgement
- Paying Attention
- Clarifying
During which stage of the listening process does a listener intentionally focus on hearing a speaker's message and filter out other stimuli?
During which stage of the listening process does a listener intentionally focus on hearing a speaker's message and filter out other stimuli?
In the listening process, at which stage does the listener attempt to learn the meaning of the message?
In the listening process, at which stage does the listener attempt to learn the meaning of the message?
According to Wolvin and Coakley, what is the most common reason for not remembering a message after hearing it?
According to Wolvin and Coakley, what is the most common reason for not remembering a message after hearing it?
What occurs during the 'evaluating' stage of the listening process?
What occurs during the 'evaluating' stage of the listening process?
Which of the following describes the 'responding' stage of the listening process?
Which of the following describes the 'responding' stage of the listening process?
What is the primary purpose of appreciative listening?
What is the primary purpose of appreciative listening?
What is the main characteristic of empathic listening?
What is the main characteristic of empathic listening?
Which of the following scenarios exemplifies comprehensive listening?
Which of the following scenarios exemplifies comprehensive listening?
What is the primary goal of critical listening?
What is the primary goal of critical listening?
Why is active listening considered a skill that requires time and patience to develop?
Why is active listening considered a skill that requires time and patience to develop?
How does active listening differ from passive 'hearing'?
How does active listening differ from passive 'hearing'?
What does it mean to engage in active listening 'with all senses'?
What does it mean to engage in active listening 'with all senses'?
Which of the following actions demonstrates conveying interest to the speaker through non-verbal communication?
Which of the following actions demonstrates conveying interest to the speaker through non-verbal communication?
What is the significance of showing verbal and non-verbal signs of listening?
What is the significance of showing verbal and non-verbal signs of listening?
Which of the following is considered a non-verbal sign of active listening?
Which of the following is considered a non-verbal sign of active listening?
What role does 'thinking' play in the active listening process?
What role does 'thinking' play in the active listening process?
Which of the following is an example of a verbal sign of attentive listening?
Which of the following is an example of a verbal sign of attentive listening?
What is the relationship between verbal and non-verbal cues in active listening?
What is the relationship between verbal and non-verbal cues in active listening?
What does effective listening primarily involve?
What does effective listening primarily involve?
In what way does providing feedback enhance the listening process?
In what way does providing feedback enhance the listening process?
What does it mean to 'withhold judgement' as a key active listening skill?
What does it mean to 'withhold judgement' as a key active listening skill?
How does 'clarifying' contribute to active listening?
How does 'clarifying' contribute to active listening?
How do individual biases and perspectives factor into the evaluating stage?
How do individual biases and perspectives factor into the evaluating stage?
What is the role of memory in effective listening?
What is the role of memory in effective listening?
What does comprehensive listening entail beyond just hearing?
What does comprehensive listening entail beyond just hearing?
Which action indicates a listener is actively concentrating on what’s being communicated, versus passively 'hearing'?
Which action indicates a listener is actively concentrating on what’s being communicated, versus passively 'hearing'?
Which combination of traits shows engaged, effective listening?
Which combination of traits shows engaged, effective listening?
Flashcards
Effective Listening
Effective Listening
Actively absorbing information from a speaker, showing interest, and providing feedback.
Receiving (in listening)
Receiving (in listening)
Focusing intently on a speaker's message, filtering out distractions to isolate the message.
Understanding (in listening)
Understanding (in listening)
Attempting to learn the meaning of the message.
Remembering (in listening)
Remembering (in listening)
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Evaluating (in listening)
Evaluating (in listening)
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Responding (in listening)
Responding (in listening)
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Appreciative Listening
Appreciative Listening
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Empathic Listening
Empathic Listening
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Comprehensive Listening
Comprehensive Listening
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Critical Listening
Critical Listening
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Active Listening
Active Listening
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Non-Verbal Signs of Active Listening
Non-Verbal Signs of Active Listening
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Verbal Signs of Active Listening
Verbal Signs of Active Listening
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Study Notes
- The goal of listening and speech criticism is to develop effective listening skills, understand the importance of listening, and apply learned skills.
Effective Listening
- Effective listening involves actively absorbing information from a speaker while showing interest, and giving feedback.
- Effective listeners show speakers that they have been heard and understood.
6 Key Active Listening Skills
- Pay attention
- Withhold Judgement
- Reflect
- Clarify
- Summarize
- Share
The Listening Process
- The listening process involves 5 stages:
- Receiving - Focus on hearing the speakers message; isolating the message and avoiding confusing stimuli.
- Understanding - Attempt to learn the meaning of the message, especially when the speaker does not enunciate clearly.
- Remembering - Begins with listening effectively. Wolvin and Coakley note that the most common reason for not remembering a message is because it was not learned in the first place.
- Evaluating - Judging the value of the message. Listener evaluations can vary as everyone embodies biases and perspectives. Opinions will influence how the message is evaluated.
- Responding - Giving feedback and indicating involvement, and can be interpreted as feedback.
Types of Listening
- Appreciative Listening
- Listens for enjoyment, for example, listening to music because it is enjoyable.
- Empathic Listening
- Listens to show concern, and to understand the speaker by understanding the situation.
- Comprehensive Listening
- Listens to understand or comprehend the message being sent, for example, watching the news, or listening to a lecture. Actively identifies the structure of the speech and evaluates the supports as evidence.
- Critical Listening
- Listens to evaluate the content of the message, which involves thinking critically, making mental judgements, and evaluating if the information is valid.
Active Listening
- Active listening is a skill that can be acquired with practice. It requires concentration, and is about focusing on what is being said.
- It involves listening with all ones senses and showing verbal and non-verbal signs.
- Interest is conveyed through eye contact, nodding, smiling and agreeing.
Signs of Active Listening
- Involves:
- Listening
- Thinking
- Speaking
- Non-Verbal signs:
- Smiling
- Eye contact
- Good posture
- Mirroring
- Avoiding distraction
- Verbal signs:
- Positive reinforcement
- Remembering
- Questioning
- Reflection
- Clarification
- Summarization
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