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Questions and Answers
What is considered a polite opening statement in an e-mail?
What is considered a polite opening statement in an e-mail?
- Starting with a joke to lighten the mood
- Directly stating the purpose of the e-mail
- Beginning with just the recipient's name
- Including a salutation and inquiring about well-being (correct)
What should be avoided to ensure clarity in e-mail writing?
What should be avoided to ensure clarity in e-mail writing?
- Making the e-mail too brief
- Using overly complicated language (correct)
- Responding to questions quickly
- Including personal anecdotes
What is the main purpose of starting an e-mail with a friendly greeting?
What is the main purpose of starting an e-mail with a friendly greeting?
- To prepare the recipient for the message (correct)
- To occupy space with unnecessary details
- To impress the recipient with formality
- To skip straight to the main point
What tone should be avoided when writing a formal e-mail?
What tone should be avoided when writing a formal e-mail?
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Why is it important to keep e-mails clear and brief?
Why is it important to keep e-mails clear and brief?
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What is a key trait of a well-written e-mail?
What is a key trait of a well-written e-mail?
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Study Notes
Importance of E-mail
- E-mail remains the standard for formal communication, despite the rise of instant messaging apps.
- Well-written e-mails help maintain professionalism and avoid misunderstandings.
Crafting the E-mail
- Start with a polite opening statement including a proper salutation, e.g., "Dear Ms. Smith" rather than just "Ms. Smith."
- Inquire about the recipient's well-being to show consideration and set a positive tone.
Writing Style
- Keep e-mails clear, concise, and relevant; avoid overly long or complicated language.
- Aim for professionalism; long-winded messages can confuse the reader and diminish their response effectiveness.
Balancing Formality and Personality
- While maintaining a formal tone, it's important to infuse personality into your writing to make it engaging.
- Strive for a balance between being lively and informative, avoiding a dull or robotic tone.
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