Effective Communication Techniques

Staying Silent at the Beginning of the Conversation

• Staying silent at the start helps to actively listen, noting keywords to guide the conversation.

Addressing Conflicting Advice

• Acknowledge the validity of conflicting advice before providing a counter-perspective.

Asking About Next Steps

• Asking about next steps helps students take ownership of their decision, guiding them toward actions.

Importance of Knowing Sales Process Steps

• Knowing the actual steps involved in the sales process guides students through the application process, avoiding confusion.

Color Coding for Universities

• "Red" color coding signifies that the university is fully booked for the current year.

Improving Nervousness During a Call

• Practice with peers is important to build comfort and reduce nervousness during calls.

Phrases to Avoid

• Avoid asking "Can you tell me if you have any other questions?" as it can cause hesitation.

Approaching the Introduction to a Call

• Start directly with the core of the conversation without asking about the customer’s well-being.

Advantages of Using the 3CX App

• The 3CX app allows agents to make calls without using personal numbers.
• The app provides real-time transcripts of calls.
• The app stores call recordings directly in the student's profile.

Addressing Previous Agency Interactions

• Ask about other agencies and show how the service differs when a student mentions them.

Understanding Educational Terms

• It's is important to understand terms like "triple science" and "IGCSE" to understand the student's educational background and offer relevant advice.

Handling Concerns About Exams in the UK

• Direct students to countries without entrance exams, while understanding underlying concerns.

Understanding Cultural Backgrounds

• Understanding if a student is Muslim or Christian helps in tailoring services to their cultural and community needs.

Discussing Other Agencies

• Explore which services the client has considered and clarify their needs from the agency.

Key Differentiator of Medlink Students

• Medlink Students offer full post-application support, unlike competitors.

Main Reason to Choose Medlink Students

• The service is fully supported from start to finish, unlike competitors.

Handling Competition from Other Agencies

• Highlight Medlink's unique post-application service to address competition.

Fee for Applying to a Second University Option

• The fee for applying to a second university option is £500.

Important Feature of Bulgarian and Latvian Universities

• The ease of traveling back to the UK is an important feature for universities in Bulgaria and Latvia.

Handling Repeated Questions

• Answer the question again, rephrase for clarity, and ask if further clarification is needed.

Smooth Transitions Between Questions

• Smooth transitions prevent disjointed conversations and client confusion.

Handling Uncertainty About Studying Abroad

• Acknowledge concerns, focus on benefits, and ask open-ended questions to explore feelings.

Purpose of Asking About A-Levels

• Asking about A-levels understands the student's academic standing and requirements.

What to Avoid During Initial Conversations

• Avoid presenting all available services upfront, including pick-up services.

Difference Between UK and Bulgarian Dental Programs

• The 6-year program in Bulgaria includes a foundation year, unlike the UK’s 5-year program.

Bulgarian Dental Schools as a "Sweet Spot"

• Bulgarian dental schools have lower tuition fees and living costs.

"Near Automatic Recognition" for Dentistry

• "Near automatic recognition" means students don't need to take licensing exams when returning to the UK.

Personalizing Calls

• Mention the student's name to personalize and engage.

Nigerian Students Transferring From Medical Schools

• Students who have completed basic sciences in Nigeria must start from the first year again in Europe, as their previous education is considered premed.

Handling the Playbook During Calls

• Use the playbook for reference, but avoid reading verbatim.

Dealing with a 15-Year-Old Student

• Guide the student on which subjects to focus on in graduation exams and plan for a later application.

Main Focus During the Call

• Drive the conversation through questions that help qualify the lead and guide the discussion.

Important Background Information

• The student’s academic history and aspirations should be gathered early.

Approaching a Student Unsure About Where to Study

• Focus on understanding their needs, academic background, and reasons for studying abroad.

If an Advisor Forgets the Next Question

• Use the information the student has provided so far to guide the next question.

Asking About the Student’s Budget

• The budget should be discussed when the conversation flows naturally.

Asking About Plans After Graduation

• Ask about practice plans after establishing the student's academic background.

Offering Three Options to a Student

• It’s important to guide the student's decision-making by offering a range that suits their needs and budget.

Introducing a University's Location and Culture

• Build rapport by discussing the student’s cultural background and showing an understanding of their needs.

Primary Reason for Asking How They Feel About the Option

• The main purpose is to gather emotional concerns and ensure their needs are met.

Emphasizing Entrance Exams for Medical Universities

• Offer materials to help the student prepare for the entrance exam.

Differences between Private and Government Universities Regarding IMAT

• Government universities require the IMAT exam, while private ones like Humanitas use their own exam.

Avoiding Georgia as an Option for West African Students

• The visa process for West African students is notoriously difficult.

Entrance Process for Private Universities in Italy

• Private universities such as Humanitas hold their own exams and students can take them in February or March.

Selling Universities to Students Without Science Subjects

• Universities in Hungary can be recommended to such students.

Clinical Rotations in Nigeria

• Students wishing to complete their studies in Nigeria, must obtain approval from a Nigerian hospital which will need to develop a partnership with the university.

Requirements for Admission to Trakia University in Bulgaria

• An entrance exam in chemistry and biology is compulsory for admission to the university.

Mixing up Application Deadlines and Class Start Dates

• A mix up may cause students to miss important deadlines and lose their chance to enroll.

Clarification Between Application Fee and Agency Fee

• Clarifying the different fees avoids student confusion.

Telling a Student that their University Admission is “Guaranteed”

• Guaranteeing Admission can't happen because some universities need students to pass an entrance exams or interview.

Tuition Fee for Medicine at Medical University of Bialystok

• The annual tuition fee is €15,100.

University Offering Dentistry in Serbia

• The University of Novi Sad offers a program in Dentistry.

Duration of Medicine Program at Comenius University

• The Medicine program lasts for 6 years.

Location of Poznan University of Medical Sciences

• Located in Poland.

Mandatory Subjects for Admission to Riga Stradins University

• Biology & Chemistry are mandatory subjects for admission.

Bulgarian University with €9,000 Tuition Fee

• Plovdiv Medical University has a tuition fee of €9,000.

Cypriot University Offering Medicine in English

• The University of Nicosia Medical School offers an English-taught Medicine program.

Czech University Offering Medicine and Dentistry with Entrance Exam

• Palacky University offers these programs.

Tuition Fee for Dentistry at Pavol Jozef Šafárik University

• The annual tuition fee is €13,500.

Georgian University with $7,000 Medicine Tuition

• Petre Shotadze Tbilisi Medical Academy has a tuition fee of $7,000 per year for Medicine.

University Requiring an Interview

• Riga Stradins University requires an interview for admission.

German University Offering Medicine in English

• University of Targu Mures Medical Campus Hamburg offers a program in English.

Countries With Most Universities Offering Medicine in English

• Poland and Hungary have the most universities.

University Requiring 3 A-Levels Including Biology and Chemistry

• Comenius University requires these A-levels.

University with July 15th Application Deadline for Transfers

• Medical University of Silesia has a deadline of July 15th for transfers.

University with Highest Medicine Tuition Fee in Czech Republic

• Charles University First Faculty of Medicine has the highest tuition fee.

Romanian University Accepting Students Based on High School Grades

• Titu Maiorescu University accepts based on high school grades solely.

Polish University with €14,600 First-Year Dentistry Tuition

• Medical University of Lodz has this tuition fee.

Tiers 1 - 4 Top Priorities in Rankings

• University of Health Sciences School of Medicine in Antigua & Barbuda, Carribean is a top priority.

Comparing Start Dates: University of Pecs vs. University of Belgrade (2024)

• University of Belgrade starts earlier.

Medicine Start Dates: University of Novi Sad vs. Medical University of Warsaw

• Medical University of Warsaw starts later.

First-Year Start Dates (2024): University of Belgrade vs. University of Targu Mures

• University of Targu Mures begins earlier.

Semester Duration (2023): University of Split vs. University of Novi Sad (Starting October 1st)

• The University of Novi Sad has a longer semester duration compared to the University of Split.

Medicine Start Date: 24th September 2024

• University of Pecs begins its academic year.

Veterinary Medicine Start Date (October 1st, 2023): University of Belgrade vs. University of Pecs

• University of Belgrade starts on this date.

Transfer Student Start Date (October 2nd, 2023): University of Belgrade vs. University of Pecs

• University of Belgrade starts on this date.

Last Day of Classes (December 2024): University of Split vs. Medical University of Warsaw

• Medical University of Warsaw ends later than the University of Split.

Medicine Start Date (October 2024): University of Split vs. University of Zagreb

• University of Split has a later start date.

First-Year Start Date (September 9th 2024): University of Belgrade vs. University of Targu Mures

• University of Targu Mures starts earlier than the University of Belgrade

Transfer Students Start Date (October 1st 2023): University of Novi Sad vs. University of Belgrade

• University of Belgrade starts on this date.

University with No Age Limit But Guardian Needed Under 18

• Humanitas University has no age limit for applicants, but needs applicants under 18 to have a legal guardian in Italy.

University Collecting WFME Recognition Information

• Medical University of Silesia are collecting the relevant information.

University Accepting Applicants Under 18 Recognized by WDOMS

• University of Novi Sad, Faculty of Medicine and Dentistry is the relevant entity.

University Not Recognized By WFME but Accredited by NEAA

• Plovdiv Medical University does not have recognition by WFME but is accredited by NEAA.

University WFME Recognized Until 2032

• Semmelweis University of Medicine is recognized for having accreditation until 2032.

Accreditation : Medical Board of New York and California

• The relevant accreditation does not apply to Poznan University of Medical Sciences

Allows USME/ ECFMG Courses

• Jessenius Faculty of Medicine in Martin facilitates ECFMG courses through the verification process.

Accredited : Ministry of Higher Education in Jordan

• Nicolaus Copernicus University is accredited but not recognized by the WFME.

Medical School with Guardian Requirements

• Humanitas University need a guardian if the applicants are aged under 18.

Listed in WDOMS, Not Accredited By WFME

• Ostrava University is not accredited by the WFME.

Submitting Applications Online

• Poznan University of Medical Sciences accepts online applications.

Requires A Personal Statement

• Ross University School of Medicine, European University Tbilisi require applicants to submit personal statements.

Separate Application Process For UK Students

• Petre Shotadze Tbilisi Medical Academy have a separate application process for students from the UK.

Universities with Online and In-Person Exams

• Studying with European University Tbilisi and Poznan University of Medical Sciences means that there are online and in-person entrance exams.

Fixed Deadlines for Submitting Documents

• Fixed Deadlines: Poznan University of Medical Sciences and Petre Shotadze Tbilisi Medical Academy require applicants to submit physical documents before cut of dates.

Earliest Deadline for Scanned Applications

• Poznan University of Medical Sciences have the earliest deadline for the submission of scanned documents.

Has Placements in Europe and in the US

• Ross University School of Medicine are known for offering partnerships in Europe and the US.

6-Year Medical Program

• Poznan University of Medical Sciences offer a 6 year medical program for it's students.

Provides a Pre-medical foundation

• University of Health Sciences School of Medicine in Antigua & Barbuda, Petre Shotadze Tbilisi Medical Academy are known for their foundation year to ease into year 1.

Clinical Internship Opportunities in the UK

• Poznan University of Medical Sciences offer their students opportunity's for placements in the UK.