Effective Communication for Architects on Construction Sites

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Why is effective communication important on design-construction projects?

To create monuments and change the course of history

To build a field of experience

To inspire people to take action

To ensure the project is completed successfully (correct)

According to Ralph Kliem, what is required for effective communication?

Saying what you mean and putting it in writing

Considerable flexibility and adaptability (correct)

Collaboration between many people

Impassioned speeches and great presentations

According to the British Columbia Building Projects Committee, what is required for good documentation?

Overlapping fields of experience

Impassioned speeches and great presentations

Effective communication and good documentation (correct)

Collaboration between many people

According to the Project Management Institute, what does project communications management include?

Ensuring information needs of the project and stakeholders are met Signup and view all the answers

Which of the following is NOT considered a form of informal written communication?

Agreements Signup and view all the answers

What is the purpose of active listening in verbal communications?

To understand a problem and the services required Signup and view all the answers

Which of the following is NOT a component of verbal communication?

Written language Signup and view all the answers

Why is it important for architects to have a clear and cogent understanding of their communication by the receiving parties?

To make timely decisions Signup and view all the answers

During the pre-design phase, if the client has difficulty providing project requirements, the architect should:

Engage other design professionals to develop the information Signup and view all the answers

In the construction procurement phase, the architect should collaborate with the client to establish criteria for:

Selecting the contractor Signup and view all the answers

What is the purpose of the Notice to Proceed in the construction contract?

To initiate work before the contract is signed Signup and view all the answers

During the contract administration phase, communication is important for resolving issues related to:

Project scheduling Signup and view all the answers

Which stakeholders should be included in a communications plan for a project?

All project stakeholders Signup and view all the answers

What is the recommended approach for building a communications plan using the work breakdown structure?

Start with the project's work breakdown structure and identify the subdeliverables Signup and view all the answers

What is the purpose of monitoring communications in a project?

To ensure that information is flowing as planned throughout the project Signup and view all the answers

What are the traditional ways of communication for architects?

Drawings Signup and view all the answers

Which term refers to the process of ensuring the timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information?

Manage Communications Signup and view all the answers

What is the definition of negotiation in the context of business, design, or construction?

Formal discussion between people who have different aims or intentions, during which they try to reach an agreement Signup and view all the answers

What does the term 'minutes' refer to in the context of meetings?

The record or notes of a meeting or transaction Signup and view all the answers

Who are stakeholders in a project?

Any person or group of people who may impact or be impacted by project outcomes Signup and view all the answers

Which of the following is NOT a recommended tip for architects to maintain good communications with contractors?

Understanding the underlying meaning behind on-site communications Signup and view all the answers

What is the purpose of a construction project kick-off meeting?

To establish expectations and outline the constructor’s plan for the project Signup and view all the answers

What should the architect do when there are changes in the cost, time, or quality of work?

Record and carefully administer all aspects of the change management process Signup and view all the answers

What is the architect advised to do in managing conflict situations in project endeavours?

Closely monitor sources of conflict and establish triggers to identify conflict Signup and view all the answers

Which researcher's work forms the foundation for understanding conflict resolution?

Blake and Mouton Signup and view all the answers

What is the main task of an architect in conflict resolution?

All of the above Signup and view all the answers

Which strategy involves giving in to the other party's demands to maintain relationships?

Accommodation/ Smoothing Signup and view all the answers

Which strategy involves avoiding or withdrawing from the conflict altogether?

Avoidance/ Withdrawing Signup and view all the answers

Which researcher expands the five strategies by placing them in a matrix?

K.W. Thomas Signup and view all the answers

Which factor determines the appropriate application of the five conflict strategies?

Comparison of desired outcomes Signup and view all the answers