The Professional Pharmacy Technician - CH 2

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Questions and Answers

Match the term

certification = a legal proof or document that an individual meets certain objective standards, usually provided by a neutral professional organization competent = being qualified and capable to perform a task or job confidentiality = the requirement of health care providers to keep all patient information private among the patient, the patient's insurer, and the providers directly involved in the patient's care discharge pharmacy technician = a technician who specialized in outpatient pharmacy services that may be offered to patients when they are discharged from the hospital

Match the term

licensure = the individual has met the state's requirement for licensure and the state agency has issued a license medication reconciliation technician = a technician that identifies the most accurate list of all medications patients are taking personal inventory = an assessment of one's personal characteristics, skills, qualities, etc. pharmacy technician informaticist = a technician that uses technology tools to support the management of information in a pharmacy

Match term

registration = a state agency has attested that the individual has been registered with the state scope of practice = what individuals may and may not do in their jobs technicians = individuals who are given a basic level of training designed to help them perform specific tasks N/A = N/a

______ are individuals who are given a basic level of training designed to help them perform specific tasks.

<p>Technicians (D)</p> Signup and view all the answers

In pharmacy, technicians perform essential tasks that do not require ________ skill of expertise.

<p>the pharmacist's (B)</p> Signup and view all the answers

Specialized technician jobs in hospitals have _______ compensation than entry-level positions.

<p>greater (C)</p> Signup and view all the answers

The Health Insurance Portability and Accountability Act (HIPAA) of 1996

<p>requires health care providers to be responsible for the privacy and security of a patient's protected health information (D)</p> Signup and view all the answers

Good hygiene is important for pharmacy technicians because of the interactions with other persons and the expectation of performing in ______ conditions.

<p>infection free (C)</p> Signup and view all the answers

Pharmacy technicians must be capable and competent in mathematics and problem-solving because

<p>mathematical calculations are routinely used (D)</p> Signup and view all the answers

Pharmacy technicians must be capable and competent in the area of interpersonal skills. This means

<p>they must be able to communicate, cooperate, and work effectively. (A)</p> Signup and view all the answers

Training and certification requirements for pharmacy technicians are set by

<p>each state's board of pharmacy (A)</p> Signup and view all the answers

_______ typically monitor and document the competency of pharmacy technicians

<p>Employers (A)</p> Signup and view all the answers

Two organizations that perform pharmacy technician certification in the US are the

<p>PTCB and NHA (B)</p> Signup and view all the answers

Certification must be renewed every

<p>two years (C)</p> Signup and view all the answers

Licensure requirements are determine by

<p>the state (D)</p> Signup and view all the answers

Body language is an example of

<p>nonverbal communication (D)</p> Signup and view all the answers

According to the NCCMERP, recommendations for preventing dispensing errors

<p>Prescriptions/orders should always be reviewed by a pharmacist prior to dispensing (A)</p> Signup and view all the answers

The TJC "Do Not Use" list includes

<p>Q.D. (A)</p> Signup and view all the answers

Which federal law is associated with protecting patient privacy?

<p>Health Insurance Portability and Accountability Act (HIPAA) (A)</p> Signup and view all the answers

The types of protected health information covered by HIPAA include

<p>all of the above (D)</p> Signup and view all the answers

Counseling a patient when other customers shopping in the store can hear is a violation of the

<p>HIPAA (A)</p> Signup and view all the answers

This law requires special accommodations for persons with documented disabilities when taking exams

<p>ADA (D)</p> Signup and view all the answers

Training requirements for pharmacy technicians are determined by

<p>each state (A)</p> Signup and view all the answers

To help prevent medication errors, the NCCMERP recommends labels be read at least ____ times.

<p>3 (B)</p> Signup and view all the answers

Which of the following is not a strategy to prevent medication errors

<p>The label should be read only twice (C)</p> Signup and view all the answers

Which of the following is not a strategy to prevent medication errors?

<p>Patients should be counseled when the prescriptions are dropped off (D)</p> Signup and view all the answers

What is not an example of a drug name suffix that could be a source of confusion and lead to medication errors?

<p>Amoxicillin 250 mg and Amoxicillin 500 mg (D)</p> Signup and view all the answers

How many checks should be done when the Pyxis machine is restocked?

<p>3 (B)</p> Signup and view all the answers

Match the term

<p>Cultural competence = a term that describes individuals who are able to provide care to patients of diverse backgrounds. patient welfare = the most important consideration in health care PTCE = exam offered by the pharmacy technician certification board Tall man lettering = capital letters to emphasize the different parts of drug names</p> Signup and view all the answers

Match the term

<p>performance review = employer documents employee's job competency ASHP = has model curriculum for technician training ExCPT = exam given by the national health career association continuing education = a critical element in maintaining competency for pharmacy technicians</p> Signup and view all the answers

Specific technician responsibilities differ by setting and job description

<p>True (A)</p> Signup and view all the answers

Technicians may sometimes provide counseling services to patients

<p>False (B)</p> Signup and view all the answers

Most pharmacy technicians are employed in mail-order pharmacies

<p>False (B)</p> Signup and view all the answers

Mathematics skills are very important to the pharmacy technician

<p>True (A)</p> Signup and view all the answers

It is essential for technicians to have good interpersonal skills

<p>True (A)</p> Signup and view all the answers

The US government sets standards for technician training

<p>False (B)</p> Signup and view all the answers

PHI is considered public information

<p>False (B)</p> Signup and view all the answers

As a technician, your employer is legally responsible for your performance

<p>True (A)</p> Signup and view all the answers

Good communication is a important part of teamwork

<p>True (A)</p> Signup and view all the answers

TJC recommends using the abbreviation U for unit

<p>True (A)</p> Signup and view all the answers

When technicians perform appropriate essential tasks, this allows the pharmacist time for tasks requiring more advanced professional expertise such as

<p>consulting with patients (B)</p> Signup and view all the answers

Taking routine patient information is a duty of the

<p>pharmacy technician (D)</p> Signup and view all the answers

Pharmacy technicians should be detail-oriented. This means

<p>patients must receive medications exactly as they are prescribed (C)</p> Signup and view all the answers

Do pharmacy technicians need to maintain good physical and mental health?

<p>Yes, to decrease the chance of making serious mistakes (A)</p> Signup and view all the answers

According to HIPAA, it is okay to

<p>bill insurance using HIPAA-compliant EDI (B)</p> Signup and view all the answers

______ refers to being qualified for or capable of performing a task for job.

<p>competent (D)</p> Signup and view all the answers

________ are regularly scheduled events to monitor and document technician competency.

<p>performance reviews (C)</p> Signup and view all the answers

_______ is a legal proof or document that an individual meets certain objective standards, usually provided by a neutral professional organization.

<p>certification (B)</p> Signup and view all the answers

A/an example of complementary and alternative medicine are

<p>dietary supplements (C)</p> Signup and view all the answers

An example of a brand name extension is

<p>Tylenol (C)</p> Signup and view all the answers

Flashcards

Technicians

Individuals with a basic level of training to perform specific tasks.

HIPAA (1996)

Health care providers must ensure the privacy and security of patient's health information.

Math Skills for Technicians

Mathematical calculations are routinely used in pharmacy practice.

Interpersonal Skills

Pharmacy technicians must communicate, cooperate, and work effectively with others.

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Technician Training and Certification

Each state's board of pharmacy sets these requirements.

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Monitoring Technician Competency

Employers often track and record how well pharmacy technicians are doing

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US Certification Organizations

PTCB (Pharmacy Technician Certification Board) and NHA (National Healthcareer Association).

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Certification Renewal

Certification must be renewed periodically to ensure continued competence.

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Licensure Requirements

Determined by the state.

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Body language

Communication without words, such as facial expressions.

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Preventing Dispensing Errors

Prescriptions/orders should always be reviewed by a pharmacist prior to dispensing.

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TJC 'Do Not Use' List

Prohibits certain abbreviations (e.g., Q.D.) to avoid mistakes.

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HIPAA

Health Insurance Portability and Accountability Act.

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Protected Health Information (PHI)

Any demographic information that can identify the patient.

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Counseling within earshot of other customers.

This is a violation of HIPAA.

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Americans with Disabilities Act (ADA)

Requires accommodations for individuals with disabilities during exams.

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NCCMERP Recommendation

Read the label at least 3 times.

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Detail-Oriented

Patients must receive medications exactly as prescribed.

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Good Physical and Mental Health

Maintained to decrease the chance of making serious mistakes.

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Billing Insurance

Using HIPAA-compliant Electronic Data Interchange.

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Competent

Qualified and capable of performing a task or job.

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Performance Reviews

Regularly scheduled events to monitor and document technicians competency.

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Certification

A legal proof that an individual meets certain objective standards.

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Alternative Medicine

Dietary Supplements

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Brand Name Extension

Extending a brand name with variations.

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