16 Questions
What is the primary goal of an omni-channel e-commerce presence?
To provide a unified and consistent shopping experience
Which of the following is NOT a unique feature of e-commerce technology?
Manual payment processing
What is a key driver of the growth of social e-commerce?
Rise of influencer marketing
How does the ubiquity of e-commerce impact consumers' shopping habits?
It enables them to compare prices and products easily
What is a benefit of increased interactivity provided by e-commerce technologies?
Improved customer loyalty
What is the main purpose of conversational commerce?
To provide customer support through chatbots
What is a characteristic of social e-commerce?
It involves interactive and engaging shopping experiences
What is an advantage of e-commerce technology for businesses?
It provides valuable customer insights
What does disintermediation refer to in the context of e-commerce?
The removal of intermediaries or middlemen from a supply chain
How does disintermediation impact friction-free commerce?
It provides clearer market transparency
Which factor is NOT driving the growth of social e-commerce?
The decreasing use of social media for product discovery
What is one benefit to Internet users caused by disintermediation?
Increased product variety
Which of the following is a major difference between early e-commerce and today’s e-commerce in terms of technology?
Improved infrastructure
Which is NOT one of the benefits of disintermediation?
Reduced market transparency
What role do social influencers play in the growth of social e-commerce?
They influence purchasing decisions
Which of the following factors has contributed to the maturity of the e-commerce market?
A wider range of products and services being available online
Study Notes
Omni-Channel in E-commerce
- Omni-channel refers to the seamless integration and coordination of various channels to provide customers with a unified and consistent shopping experience.
- Channels include physical stores, websites, mobile apps, and social media platforms.
Unique Features of E-commerce Technology
- Personalized recommendations based on user behavior.
- Real-time inventory management.
- Streamlined checkout processes.
- Secure payment gateways.
- Data analytics for customer insights and business decision-making.
Factors Driving Social E-commerce
- Popularity of social media platforms.
- Increased trust in peer recommendations.
- Interactive and engaging shopping experiences.
- Influencer marketing.
- Integration of social features into e-commerce platforms.
Impact of E-commerce on Consumers
- Convenient access to products and services anytime and anywhere.
- Facilitates comparison shopping.
- Enables personalized recommendations.
- Offers flexible payment options.
Impact of E-commerce Technologies on Business
- Enhances customer engagement.
- Enables real-time communication and support.
- Fosters customer loyalty.
- Facilitates targeted marketing campaigns.
Conversational Commerce and M-commerce
- Conversational commerce refers to the use of messaging platforms and chatbots for commercial transactions, customer support, and personalized recommendations.
- Relates to m-commerce as it leverages mobile devices and messaging apps for commerce-related interactions.
Disintermediation
- Removal of intermediaries or middlemen in a supply chain, allowing direct interactions between producers and consumers.
- Benefits to Internet users include lower prices, increased product variety, access to niche markets, and improved efficiency in distribution.
- Disintermediation can lead to friction-free commerce by reducing transaction costs and increasing market transparency.
Growth of Social E-commerce
- Increasing use of social media platforms for product discovery and shopping.
- Influence of social influencers on purchasing decisions.
- Integration of social features into e-commerce platforms.
- Rise of social commerce ads and shopping functionalities.
Evolution of E-commerce
- Technology advancements: improved infrastructure, faster internet speeds, mobile optimization, and advanced data analytics.
- Market maturity: e-commerce has become more mainstream with a wider range of products and services available online.
- Better user experience: improved user interfaces, personalized recommendations, and seamless checkout experiences.
- Social and mobile integration: social media and mobile devices play a significant role in modern e-commerce.
- Regulatory environment: more complex regulatory challenges related to data privacy, cybersecurity, taxation, and more.
Learn about omni-channel presence, unique features of e-commerce technology, and more in this quiz.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free