E-commerce Payment Processing

Study Notes

Course 1: Self-Assessment
Introduction to Business Analysis
- Definition: Identifying business needs and solutions
- Goal: Improve efficiency, reduce manual workload
Business Analysis Techniques
- Acceptance and Evaluation Criteria
- Modelling (Unified Modeling Language (UML))
- Sequence Diagrams
- Financial Analysis
Introduction to Root Cause Analysis
- Definition: Identifying underlying causes of problems
- Methods: Ishikawa (Fishbone) Diagram, Pareto Chart
Root Cause Analysis Methods
- Ishikawa (Fishbone) Diagram: Identifying many possible causes for an effect or problem
- Pareto Principle: 20% effort results in 80% result
SWOT Analysis
- Definition: Identifying Strengths, Weaknesses, Opportunities, and Threats

Introduction to Business Analysis Techniques
- Acceptance and Evaluation Criteria
- Modelling (Unified Modeling Language (UML))
- Sequence Diagrams
- Financial Analysis
Use Cases
- Definition: Description of interactions between a system and users
- Example: Client placing an order
User Stories
- Definition: Description of a requirement from a user's perspective
- Format: "As a [user], I want to [perform some task] so that [some goal]"
Non-Functional Requirements
- Definition: Constraints on the system's behavior
- Examples: Maintainability, Security
Domain Model
- Definition: Conceptual model of the business domain
- Elements: Conceptual objects, attributes, relationships
User Story (Agile)
- Format: "As a [user], I want to [perform some task] so that [some goal]"
- INVEST criteria: Independent, Negotiable, Valuable, Estimable, Small, Testable
- Acceptance Criteria: Description of how to verify the user story

ICT plays a crucial role in the organisation, and its role can be classified into three models:
- ICT as the hands of the company: ICT follows and implements what the business demands.
- ICT as the heart of the company: ICT department has a major influence on the company's policy.
- ICT as the face of the company: ICT department influences the company's policy, sales, and marketing strategy.

Digital transformation is the integration of ICT into all aspects of the business, making it a key component of the organisation.
It involves the use of digital technologies to create new or modify existing business processes, products, and services.
Examples of digital transformation include Lego's digital transformation journey, which involved introducing a global enterprise-software system, launching digital games and franchises, and focusing on direct-to-consumer sales.

The ICT organisation consists of several key elements, including:
- ICT governance and quality
- Infrastructure and operations
- Development
- CISO (security)
- Data management
- ICT staff
These elements work together to ensure that the ICT organisation is effective and efficient.

ICT governance is the process of ensuring that ICT is aligned with the organisation's goals and objectives.
It involves making decisions on how to use ICT to achieve business objectives.
ICT governance is crucial to prevent ICT failures, which can result in financial or reputational damage.

Sourcing involves the process of acquiring ICT products or services from external providers.
It can be classified into two types: insourcing and outsourcing.
Insourcing involves acquiring ICT products or services from internal providers, while outsourcing involves acquiring ICT products or services from external providers.

Several ICT jobs are available, including:
- IP network engineer
- Information security officer
- Data steward
These jobs require specific competences and skills, such as problem-solving, communication, and technical skills.

Exercise: Individually pick a division of your choice and find 3 job openings on LinkedIn that look good to you. Identify the key competences that are required.
Exercise: Search on the internet for at least one company that suffered from important financial or reputational damage due to failing ICT governance/quality.