E-commerce Payment Processing

IT and Business Module

• Course 1: Self-Assessment
• Introduction to Business Analysis
  • Definition: Identifying business needs and solutions
  • Goal: Improve efficiency, reduce manual workload
• Business Analysis Techniques
  • Acceptance and Evaluation Criteria
  • Modelling (Unified Modeling Language (UML))
  • Sequence Diagrams
  • Financial Analysis
• Introduction to Root Cause Analysis
  • Definition: Identifying underlying causes of problems
  • Methods: Ishikawa (Fishbone) Diagram, Pareto Chart
• Root Cause Analysis Methods
  • Ishikawa (Fishbone) Diagram: Identifying many possible causes for an effect or problem
  • Pareto Principle: 20% effort results in 80% result
• SWOT Analysis
  • Definition: Identifying Strengths, Weaknesses, Opportunities, and Threats

Course 2: Self-Assessment

• Introduction to Business Analysis Techniques
  • Acceptance and Evaluation Criteria
  • Modelling (Unified Modeling Language (UML))
  • Sequence Diagrams
  • Financial Analysis
• Use Cases
  • Definition: Description of interactions between a system and users
  • Example: Client placing an order
• User Stories
  • Definition: Description of a requirement from a user's perspective
  • Format: "As a [user], I want to [perform some task] so that [some goal]"
• Non-Functional Requirements
  • Definition: Constraints on the system's behavior
  • Examples: Maintainability, Security
• Domain Model
  • Definition: Conceptual model of the business domain
  • Elements: Conceptual objects, attributes, relationships
• User Story (Agile)
  • Format: "As a [user], I want to [perform some task] so that [some goal]"
  • INVEST criteria: Independent, Negotiable, Valuable, Estimable, Small, Testable
  • Acceptance Criteria: Description of how to verify the user story

ICT and the Organisation

• ICT plays a crucial role in the organisation, and its role can be classified into three models:
  • ICT as the hands of the company: ICT follows and implements what the business demands.
  • ICT as the heart of the company: ICT department has a major influence on the company's policy.
  • ICT as the face of the company: ICT department influences the company's policy, sales, and marketing strategy.

Digital Transformation

• Digital transformation is the integration of ICT into all aspects of the business, making it a key component of the organisation.
• It involves the use of digital technologies to create new or modify existing business processes, products, and services.
• Examples of digital transformation include Lego's digital transformation journey, which involved introducing a global enterprise-software system, launching digital games and franchises, and focusing on direct-to-consumer sales.

ICT Organisation

• The ICT organisation consists of several key elements, including:
  • ICT governance and quality
  • Infrastructure and operations
  • Development
  • CISO (security)
  • Data management
  • ICT staff
• These elements work together to ensure that the ICT organisation is effective and efficient.

ICT Governance

• ICT governance is the process of ensuring that ICT is aligned with the organisation's goals and objectives.
• It involves making decisions on how to use ICT to achieve business objectives.
• ICT governance is crucial to prevent ICT failures, which can result in financial or reputational damage.

Sourcing

• Sourcing involves the process of acquiring ICT products or services from external providers.
• It can be classified into two types: insourcing and outsourcing.
• Insourcing involves acquiring ICT products or services from internal providers, while outsourcing involves acquiring ICT products or services from external providers.

ICT Jobs

• Several ICT jobs are available, including:
  • IP network engineer
  • Information security officer
  • Data steward
• These jobs require specific competences and skills, such as problem-solving, communication, and technical skills.

Exercises

• Exercise: Individually pick a division of your choice and find 3 job openings on LinkedIn that look good to you. Identify the key competences that are required.
• Exercise: Search on the internet for at least one company that suffered from important financial or reputational damage due to failing ICT governance/quality.