E-Commerce Overview and Attributes
161 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the main purpose of an online community?

  • To act as a platform for e-commerce transactions.
  • To provide users with offline meeting locations.
  • To allow users to share personal information privately.
  • To facilitate interactions primarily via the Internet. (correct)

    • What distinguishes forums from chat rooms?

  • Forums allow only private messages.
  • Forums require messages to be moderated before visibility. (correct)
  • Chat rooms require users to be registered members.
  • Chat rooms messages are archived longer than forum messages.

    • Which challenge pertains to the integration of ICT systems in e-commerce?

  • Maximizing the use of outdated technology.
  • Restricting access to only specific types of devices.
  • Minimizing the number of participants in the system.
  • Defining and documenting interfaces properly. (correct)

    • Which of the following is a primary concern for the security of an ICT system?

    <p>Preventing unauthorized access to the system.</p> Signup and view all the answers

    What aspect is NOT emphasized as essential for e-commerce success?

    <p>The promotion of individual sales skills.</p> Signup and view all the answers

    What is the primary role of the customer in a business web aggregator model?

    <p>Customer</p> Signup and view all the answers

    Which characteristic best describes the benefits of a business web integrator?

    <p>Creation of customer-specific products</p> Signup and view all the answers

    What is one of the main objectives of a business web alliance?

    <p>To establish self-organizing value creation</p> Signup and view all the answers

    Which example corresponds to a business web distributor?

    <p>UPS</p> Signup and view all the answers

    In the context of Web 2.0, what does it emphasize?

    <p>User-generated content and usability</p> Signup and view all the answers

    What benefit does a business web aggregator primarily offer to its customers?

    <p>Convenient selection and fulfillment</p> Signup and view all the answers

    What defines a blog in the context of Web 2.0?

    <p>A site typically showing posts in reverse chronological order</p> Signup and view all the answers

    What is a key characteristic of business web integrators?

    <p>Process optimization for the total value chain</p> Signup and view all the answers

    Which role does the customer play in a business web distributor?

    <p>Recipient</p> Signup and view all the answers

    What is a significant benefit of a business web alliance?

    <p>Creative and collaborative solutions</p> Signup and view all the answers

    What is a primary benefit of the universal supply-chain linkage created by Web-enabled enterprise systems?

    <p>Collaboration across geographical boundaries</p> Signup and view all the answers

    Which feature characterizes M-Commerce according to its definition?

    <p>Location independence for customers</p> Signup and view all the answers

    How does the Web function as an interactive medium?

    <p>By facilitating a multiplicity of digital media products</p> Signup and view all the answers

    What is a shared feature of common software development platforms mentioned?

    <p>Compatibility with collaborative partners' systems</p> Signup and view all the answers

    What does utility computing primarily refer to in the context of Internet infrastructure?

    <p>Large-scale sharing of computational and storage resources</p> Signup and view all the answers

    What factor contributes to the high availability of services offered through M-Commerce?

    <p>Well established mobile phone networks</p> Signup and view all the answers

    Which aspect of mobile devices enhances their utility in M-Commerce?

    <p>Interactivity of mobile devices</p> Signup and view all the answers

    What does the term 'localization of customers' refer to in the context of M-Commerce?

    <p>Identifying customers' geographical locations through cell structure</p> Signup and view all the answers

    What is a critical feature of the collaboration fostered by the Web?

    <p>Emergence of both formal and informal collaborations</p> Signup and view all the answers

    Which of the following is a key characteristic of utility computing?

    <p>Availability of shared computational resources</p> Signup and view all the answers

    What is the primary role of an access provider in relation to the Internet?

    <p>To ensure technical access to the Internet</p> Signup and view all the answers

    Which business model is most similar to a search engine?

    <p>Yellow pages</p> Signup and view all the answers

    What distinguishes a content provider from other e-commerce business models?

    <p>They provide a digital good or informational content</p> Signup and view all the answers

    What is an example of a traditional business model that channels through factory outlets?

    <p>Manufacturers selling their goods directly to consumers</p> Signup and view all the answers

    In the context of e-commerce, who typically pays for the services provided by a search engine?

    <p>Both consumers and businesses</p> Signup and view all the answers

    What is a defining characteristic of an online shop?

    <p>It offers products or services for purchase online</p> Signup and view all the answers

    Which of the following best describes a portal?

    <p>A website that aggregates various services for users</p> Signup and view all the answers

    What type of provider trades in information as a commodity?

    <p>Content provider</p> Signup and view all the answers

    Which of the following is NOT a key aspect of how an access provider operates?

    <p>Offering searchable product catalogs</p> Signup and view all the answers

    What is a primary function of an online auction site like eBay for small suppliers?

    <p>To increase visibility and access to potential customers</p> Signup and view all the answers

    What is a significant effect of e-commerce on business processes?

    <p>Increased speed of business processes</p> Signup and view all the answers

    Which aspect of e-commerce relates to its global reach?

    <p>Use of a universal technical infrastructure</p> Signup and view all the answers

    According to the 5-C model, what is a key function of e-commerce?

    <p>Facilitating exchange transactions</p> Signup and view all the answers

    What does e-commerce create between independent persons and organizations?

    <p>Opportunities for cooperation</p> Signup and view all the answers

    Which of the following is NOT a characteristic of e-commerce?

    <p>Support of sustainable localism</p> Signup and view all the answers

    What role does the internet play in the context of e-commerce?

    <p>A crucial factor for universal connectivity</p> Signup and view all the answers

    What is a primary goal of linking business processes in e-commerce?

    <p>To enhance economic efficiency</p> Signup and view all the answers

    What defines e-commerce according to its final definition?

    <p>Exchange of goods and services usually between independent parties</p> Signup and view all the answers

    Who are categorized as the primary actors in the E-Commerce environment?

    <p>Consumers and Businesses</p> Signup and view all the answers

    What does the abbreviation 'C' refer to in the context of E-Commerce actors?

    <p>Consumers</p> Signup and view all the answers

    Which of the following is NOT a stakeholder group in E-Commerce?

    <p>Local businesses</p> Signup and view all the answers

    Which option describes the role of a portal in E-Commerce?

    <p>A navigation point for users accessing services</p> Signup and view all the answers

    In the fundamental sales process, who is typically defined as the supplier?

    <p>The provider of goods or services</p> Signup and view all the answers

    Which group is represented by the abbreviation 'G' in E-Commerce stakeholders?

    <p>Government</p> Signup and view all the answers

    What is a characteristic feature that enabled the success of E-Commerce?

    <p>Technological advancements</p> Signup and view all the answers

    What does the abbreviation 'A' stand for in the context of E-Commerce stakeholders?

    <p>Administrators</p> Signup and view all the answers

    What is a key reason for the involvement of third parties in the E-Commerce sales process?

    <p>To enhance service delivery logistics</p> Signup and view all the answers

    Which type of content is primarily associated with a web portal?

    <p>User interfaces for service access</p> Signup and view all the answers

    What is the primary function of a vertical portal?

    <p>To act as a specialized entry point to a specific market or industry niche.</p> Signup and view all the answers

    What does the content management application (CMA) of a CMS primarily allow users to do?

    <p>Modify and update content without needing extensive technical skills.</p> Signup and view all the answers

    Which of the following is NOT a requirement of a Web application server?

    <p>Design features for content manipulation.</p> Signup and view all the answers

    What is a primary characteristic of an enterprise portal?

    <p>It provides secure access to information across organizational boundaries.</p> Signup and view all the answers

    In the context of Java EE, what does the term 'run-time environment' refer to?

    <p>The platform for executing compiled enterprise software and network applications.</p> Signup and view all the answers

    What distinguishes .NET from Java EE?

    <p>It is a proprietary platform developed by Microsoft.</p> Signup and view all the answers

    Which statement accurately describes a horizontal portal?

    <p>It serves as a platform for companies in the same economic sector.</p> Signup and view all the answers

    What area of functionality does the content delivery application (CDA) serve in a CMS?

    <p>It enables automated updates and delivery of web content.</p> Signup and view all the answers

    Which best defines a vertical information portal (VIP)?

    <p>A resource offering specialized information tailored to a specific industry or interest.</p> Signup and view all the answers

    What is a key aspect of a CMS that helps in maintaining website content?

    <p>It allows users to manage content without advanced technical skills.</p> Signup and view all the answers

    What does the abbreviation 'B' refer to in the context of E-Commerce actors?

    <p>Business organizations</p> Signup and view all the answers

    Which group of stakeholders does not have a specific abbreviation in E-Commerce?

    <p>Non-governmental organizations</p> Signup and view all the answers

    In the fundamental sales process, who is considered the primary receiver of goods or services?

    <p>Customer</p> Signup and view all the answers

    What is the role of a portal in E-Commerce?

    <p>To serve as a central entry and navigation point</p> Signup and view all the answers

    Which of the following groups is represented by the abbreviation 'G' in E-Commerce stakeholders?

    <p>Government authorities</p> Signup and view all the answers

    What type of organizations are included in the 'business organizations' category of E-Commerce actors?

    <p>Producers, suppliers, and service providers</p> Signup and view all the answers

    What defines the 'C' actor in E-Commerce?

    <p>Customers and consumers</p> Signup and view all the answers

    Which of the following elements is characteristic of E-Commerce success?

    <p>Robust logistical support</p> Signup and view all the answers

    In the context of E-Commerce, which statement about governmental authorities is true?

    <p>They regulate E-Commerce activities.</p> Signup and view all the answers

    Which of the following best describes the term 'supplier' in E-Commerce?

    <p>The provider of goods or services</p> Signup and view all the answers

    What defines a vertical portal?

    <p>A specialized entry point to a specific market or industry niche.</p> Signup and view all the answers

    Which component of a Content Management System (CMS) allows non-experts to manage website content?

    <p>Content Management Application (CMA)</p> Signup and view all the answers

    What is a primary function of a Web Application Server?

    <p>To provide the run-time environment for web-based applications.</p> Signup and view all the answers

    What is the main advantage of using a horizontal portal?

    <p>It aggregates resources across multiple companies in the same sector.</p> Signup and view all the answers

    What distinguishes Java EE from .NET?

    <p>Java EE is open-source while .NET is proprietary.</p> Signup and view all the answers

    Which functionality is NOT provided by a Content Management System (CMS)?

    <p>Creating advertisements for social media.</p> Signup and view all the answers

    What is the role of a vertical information portal (VIP)?

    <p>To serve as a specialized resource for a particular niche market.</p> Signup and view all the answers

    Which characteristic is essential for the scalability of a Web Application Server?

    <p>Strong interfaces for integrating with other services.</p> Signup and view all the answers

    Which statement is true regarding enterprise portals?

    <p>They provide a secure and unified access point across organizational boundaries.</p> Signup and view all the answers

    What is one of the main purposes of a Content Delivery Application (CDA)?

    <p>To compile and update the website with new information.</p> Signup and view all the answers

    In E-Commerce, 'C' refers to businesses and organizations that provide goods and services.

    <p>False</p> Signup and view all the answers

    'B' in the E-Commerce context represents governmental authorities.

    <p>False</p> Signup and view all the answers

    A portal functions solely as a platform for transaction processing in E-Commerce.

    <p>False</p> Signup and view all the answers

    The primary receiver of goods or services in E-Commerce is called the customer.

    <p>True</p> Signup and view all the answers

    Non-governmental organizations (NGOs) are considered actors and stakeholders in the E-Commerce ecosystem.

    <p>True</p> Signup and view all the answers

    Shipping agents are classified under the 'C' category of stakeholders in E-Commerce.

    <p>False</p> Signup and view all the answers

    Governmental entities play a role as stakeholders in the landscape of E-Commerce.

    <p>True</p> Signup and view all the answers

    Technical elements are irrelevant to the success of E-Commerce.

    <p>False</p> Signup and view all the answers

    The term 'portal' is synonymous with a single type of digital application in E-Commerce.

    <p>False</p> Signup and view all the answers

    Political parties are excluded from the list of stakeholders in E-Commerce.

    <p>False</p> Signup and view all the answers

    A horizontal portal is tailored specifically for a single market niche or industry.

    <p>False</p> Signup and view all the answers

    Vertical portals are often referred to as 'virtual information portals' (VIPs).

    <p>True</p> Signup and view all the answers

    Content Management System (CMS) does not allow users to edit or modify content.

    <p>False</p> Signup and view all the answers

    Java EE and .NET serve the same purpose, both providing web development frameworks.

    <p>True</p> Signup and view all the answers

    A Content management application (CMA) is primarily concerned with compiling information and updating websites.

    <p>False</p> Signup and view all the answers

    A web application server is specifically designed to act only as a client in a client-server application.

    <p>False</p> Signup and view all the answers

    Encapsulation of data sources is a requirement for a web application server.

    <p>True</p> Signup and view all the answers

    The CMS allows any user, regardless of technical expertise, to manage website content without a Webmaster.

    <p>True</p> Signup and view all the answers

    Enterprise portals provide a public access point to information across organizational boundaries.

    <p>False</p> Signup and view all the answers

    .NET is considered an open-source platform compared to Java EE.

    <p>False</p> Signup and view all the answers

    The delivery/fulfilment step includes the confirmation of the customer's identity.

    <p>False</p> Signup and view all the answers

    There are three primary challenges in realizing B2C business: pricing, fulfilment, and payment.

    <p>True</p> Signup and view all the answers

    A legally binding order can be changed by the customer after its confirmation without restrictions.

    <p>False</p> Signup and view all the answers

    The billing/invoicing step occurs prior to the confirmation of delivery.

    <p>False</p> Signup and view all the answers

    The first step in the buying process via the internet involves the customer becoming passive in their search for products.

    <p>False</p> Signup and view all the answers

    Both the supplier and the customer must document relevant data to conclude a contract.

    <p>True</p> Signup and view all the answers

    The initiation step follows only after a business transaction has been established.

    <p>False</p> Signup and view all the answers

    A credit note is created when the value of the delivered goods is higher than the value of the originally ordered goods.

    <p>False</p> Signup and view all the answers

    Effective complaints management is essential for achieving high customer satisfaction in e-commerce.

    <p>True</p> Signup and view all the answers

    RFID technology utilizes visible light to identify and track tags attached to objects.

    <p>False</p> Signup and view all the answers

    In e-procurement, the buying organization acts as the only customer while looking for multiple suppliers.

    <p>True</p> Signup and view all the answers

    The auction pricing strategy in e-commerce allows customers to bid the lowest amount to secure products.

    <p>False</p> Signup and view all the answers

    A supplier's pricing strategy can lead to easier price increases than price reductions in e-commerce.

    <p>False</p> Signup and view all the answers

    Customer and supplier monitoring requires complex manual processes without the use of technology in order processing.

    <p>False</p> Signup and view all the answers

    The main challenge of pricing in e-commerce is establishing low prices without creating price dispersion.

    <p>False</p> Signup and view all the answers

    Supplementary and replacement deliveries must function seamlessly to ensure a positive customer experience in e-commerce.

    <p>True</p> Signup and view all the answers

    Internet auctions enable customers to physically inspect goods before purchasing.

    <p>False</p> Signup and view all the answers

    Individual negotiation between customer and supplier is a pricing strategy in e-commerce.

    <p>True</p> Signup and view all the answers

    Real goods can be delivered electronically without any physical forwarding services.

    <p>False</p> Signup and view all the answers

    Dual use goods are products intended solely for military purposes.

    <p>False</p> Signup and view all the answers

    Digital goods can be easily copied without harming the original version.

    <p>True</p> Signup and view all the answers

    Customer Relationship Management (CRM) involves tracking and analysis of customer interactions to enhance loyalty.

    <p>True</p> Signup and view all the answers

    Piracy and theft are irrelevant concerns in the digital goods sector.

    <p>False</p> Signup and view all the answers

    Outsourcing delivery functions is a common consideration in international transportation.

    <p>True</p> Signup and view all the answers

    The presence of a regular customer is seen as a liability to company profits.

    <p>False</p> Signup and view all the answers

    What are the three challenges associated with realizing B2C business?

    <p>Pricing, fulfilment, and payment</p> Signup and view all the answers

    During which step of the e-commerce process do both the supplier and customer acknowledge their intention to conduct a transaction?

    <p>Initiation Step</p> Signup and view all the answers

    What must happen before the billing and invoicing step can begin in an e-commerce transaction?

    <p>The confirmation of delivery is received</p> Signup and view all the answers

    In the delivery/fulfilment step, what is necessary if the goods are not in stock?

    <p>They must be produced or ordered from the producer</p> Signup and view all the answers

    Which step requires that all relevant data, including customer identification, be gathered before finalizing a transaction?

    <p>Contract Conclusion Step</p> Signup and view all the answers

    What is a key factor in determining how a customer starts the buying process online?

    <p>Whether the product is clear and the supplier is selected</p> Signup and view all the answers

    What defines the 'processing' of a consignment in the context of the e-commerce sales process?

    <p>Packaging and forwarding of the goods</p> Signup and view all the answers

    Which variant of the buying process indicates that the product/service needs to be determined by the customer?

    <p>Product/service not yet determined</p> Signup and view all the answers

    Which of the following describes the characteristics of a procurement platform?

    <p>It often integrates with ERP systems to streamline procurement activities.</p> Signup and view all the answers

    What are primary objectives of a procurement system?

    <p>Minimizing warehousing costs and reducing procurement costs.</p> Signup and view all the answers

    Which function is typically NOT associated with a procurement platform?

    <p>Customer relationship tracking</p> Signup and view all the answers

    In the context of CRM processes, what does the term 'E-complaint' imply?

    <p>Complaints submitted electronically via various online channels.</p> Signup and view all the answers

    What does effective complaint management entail according to the typical CRM processes?

    <p>Understanding the dissatisfaction and profiling complainers.</p> Signup and view all the answers

    What happens when the value of delivered goods is lower than the originally ordered goods?

    <p>A credit note must be issued.</p> Signup and view all the answers

    What is primarily necessary for achieving high customer satisfaction in e-commerce?

    <p>Implementing professional service and support systems.</p> Signup and view all the answers

    Which technology is mentioned as important for monitoring the order process in e-commerce?

    <p>RFID technology.</p> Signup and view all the answers

    How does the auction pricing strategy differ in the digital world compared to real-life auctions?

    <p>End of auction rules vary and can include late-minute bidding.</p> Signup and view all the answers

    What is a distinguishing feature of e-procurement compared to traditional online shopping?

    <p>It involves multiple suppliers and a single buying organization.</p> Signup and view all the answers

    What is a significant drawback of the first pricing strategy where suppliers set prices?

    <p>It makes increasing prices very difficult.</p> Signup and view all the answers

    What must be in place for a successful supplementary and replacement delivery process?

    <p>An efficient returns handling process.</p> Signup and view all the answers

    What is a primary characteristic of the auction pricing strategy?

    <p>Competition occurs horizontally among customers.</p> Signup and view all the answers

    What role does automated data capture play in the communication step of order processing?

    <p>It facilitates monitoring the status of orders.</p> Signup and view all the answers

    What is a common consequence of a supplier’s initial pricing strategy in e-commerce?

    <p>Price dispersion in the market.</p> Signup and view all the answers

    What is a significant challenge when delivering real goods in e-commerce?

    <p>Need for physical logistics and transportation</p> Signup and view all the answers

    What is a common concern regarding digital goods in e-commerce?

    <p>Protection of the master copy from unauthorized use</p> Signup and view all the answers

    Which factor complicates international transportation of goods in e-commerce?

    <p>Existence of dual-use goods regulations</p> Signup and view all the answers

    What role does Customer Relationship Management (CRM) serve in e-commerce?

    <p>Tracks customer interactions to enhance satisfaction and loyalty</p> Signup and view all the answers

    What is a key characteristic of the individual negotiation pricing strategy?

    <p>Flexibility in pricing based on customer-supplier discussions</p> Signup and view all the answers

    What must be carefully managed to avoid significant risks in e-commerce logistics?

    <p>Piracy and theft during transportation</p> Signup and view all the answers

    Which of the following issues arises specifically when dealing with digital goods?

    <p>Protection against copying and piracy</p> Signup and view all the answers

    What is a potential advantage of considering drone delivery in e-commerce?

    <p>Ability to reach remote areas with low population density</p> Signup and view all the answers

    What does the concept of dual-use goods refer to in the context of e-commerce?

    <p>Products that serve both civil and military applications</p> Signup and view all the answers

    What is typically a customer's advantage in online auctions?

    <p>Access to multiple suppliers without geographical restrictions</p> Signup and view all the answers

    Study Notes

    E-Commerce Definition and Attributes

    • E-Commerce is defined as the exchange of goods and services between independent entities supported by powerful ICT systems and a standardized global network.
    • Focus on business processes enhances speed and efficiency, allowing interactions across multiple organizations and optimizing cross-boundary collaborations.
    • The Internet serves as a universal technical infrastructure enabling global connectivity, overcoming geographical and temporal restrictions for business relationships.

    5-C Model of E-Commerce

    • Commerce: Facilitates matching between customers and suppliers, establishing transaction terms within electronic marketplaces, enhancing supply chain integration.
    • Collaboration: Promotes relationships among businesses and individuals, reducing constraints of space and time through digital platforms.
    • Communication: The Web acts as an interactive medium for various media products, enhancing connectivity and distribution of digital goods, especially in M-Commerce.
    • Connection: Open-source software and common platforms foster compatibility among different firms, facilitating virtual networks.
    • Computation: The infrastructure allows large-scale sharing of computing and storage resources, optimizing utility computing capabilities.

    M-Commerce (Mobile Commerce)

    • M-Commerce involves mobile devices like phones and PDAs for business transactions.
    • Key features include location independence, high service availability, enhanced computing power, and customer-focused interactivity.
    • Emphasizes security in mobile networks and potential for personalized services based on customer location.

    Internet-Based Business Models

    • Access Provider: Technical facilitator of Internet access; often privatized, raising questions about access as a human right.
    • Search Engine: Essential tools for initiating online activities; akin to "yellow pages" for discovering business opportunities.
    • Online Shops: Platforms for purchasing products or services online, similar to direct mail sales and factory outlets.
    • Content Provider: Distributors of digital content, including information and music; includes information brokers.
    • Portal: Websites offering comprehensive services and negotiation processes, creating a complex digital ecosystem.
    • Business Web Aggregator: Operates like a digital supermarket with extensive product variety and convenient customer fulfillment.
    • Business Web Integrator: Focuses on optimizing the value chain through systematic supplier selection and product integration.
    • Business Web Alliance: Encourages self-organizing collaborative spaces for innovation and trust-building among participants.
    • Business Web Distributor: Facilitates the exchange of goods and services, ensuring timely delivery through optimized logistics.

    Web 2.0 Characteristics

    • Emphasizes user-generated content, promoting engagement and usability rather than solely technical specifications.
    • Blogs: Informational platforms with posts in reverse chronological order, often featuring multiple authors.
    • Social Networking Services: Platforms for forming social connections based on shared interests or backgrounds.
    • Online Communities: Virtual spaces where members interact and share information based on common interests.
    • Forums/Bulletin Boards: Online discussion sites for longer conversations, archived for future reference.
    • Content Aggregator: Websites that compile specific information from various online sources for user convenience.

    Technical and Economic Challenges

    • Technical Challenges: Ensuring interoperability of ICT systems across organizational boundaries; assessing infrastructure suitability for E-Commerce.
    • Protecting ICT systems from threats, securing payment processes, and safeguarding personal data are paramount concerns.
    • Economic Challenges: E-Commerce demands streamlined management and organization of business processes; questions arise regarding standardization, participant trustworthiness, and participant roles.

    Pretail

    • Includes pre-sale commerce, pre-order retailers, incubation marketplaces, and crowdfunding communities.

    E-Business

    • Defined as the application of ICT to support all business activities.
    • Encompasses the exchange of products and services between various entities.
    • Focuses on the relationship and activities with individuals and organizations via the Internet.
    • Coined by IBM’s marketing and Internet team in 1996.

    Digital Economy

    • Refers to an economy mainly based on computing technologies.
    • Also known as the Internet Economy, New Economy, or Web Economy.

    Preliminary Definition Concerns

    • Questions the comprehensiveness of digitalization and its limits, particularly in physical goods transportation.
    • Examines if digitalization genuinely provides value beyond cost reduction and profit increase.

    Final Definition of E-Commerce

    • Involves comprehensive digitalization of businesses using ICT for seamless information exchange among partners.
    • Enables broad collaboration among individuals and firms, transcending space and organizational boundaries.
    • The Web serves as an interactive medium for communication, allowing for location-sensitive products and services.
    • Increasing reliance on common software platforms for compatibility among trading partners.
    • Recognizes the Internet's role in enabling utility computing and shared resources.

    M-Commerce (Mobile Commerce)

    • Involves using mobile devices for business activities.
    • Enables location independence and high availability of services.
    • Features interactivity, security, and potential for personalized services.

    E-Procurement

    • Automates an organization’s procurement processes via Web applications.
    • Reduces time and costs in procurement while recording all transactional data electronically.

    E-Government

    • Encompasses digital interactions between citizens and governments, including various types of exchanges (C2G, G2G, G2C, G2E, G2B).

    E-Administration

    • Aims to convert traditional paper processes to electronic processes, promoting a paperless office for accountability.

    E-Democracy

    • Integrates 21st-century ICT to enhance democratic processes, allowing citizen participation in law creation and governance.

    Role of the Internet in E-Commerce

    • Lowers entry barriers for selling diverse goods, enabling small businesses to thrive online.
    • Forces established suppliers to adapt their business models for E-Commerce sustainability.
    • Portals control employee access to applications in organizations.

    Online Marketplace / Electronic Mall

    • Provides websites for suppliers and customers to interact similarly to physical markets.
    • E-Malls consist of multiple online shops accessible from a single site.

    Virtual Community

    • Serves as a platform for communication and experience exchange among members, raising questions about ownership and funding.

    Information Broker

    • Aggregates and provides product-related information, market data, and services while questioning neutrality and trustworthiness.

    Transaction Broker

    • Facilitates sales transactions, acting as agents for specific areas in business, hiding customer identities when necessary.

    Online Service Provider

    • Offers electronic services such as application software or ICT infrastructure, often through cloud technologies.

    Business Net Types

    • Business web agora aims to function as a marketplace for goods and services.
    • Social networking services establish online relationships among like-minded individuals.

    Technical and Economic Challenges

    • Technical challenges include ensuring compatibility and defining interfaces among diverse ICT systems.
    • Addresses security concerns for ICT systems, payment procedures, and protection of personal data.
    • Economic challenges focus on management processes, participant trustworthiness, and standardization across business processes.

    E-Commerce Actors and Stakeholders

    • Consumers (C): Represent potential buyers or citizens in e-commerce contexts.
    • Business Organizations (B): Include producers, suppliers, merchants, banks, insurance companies, and logistics firms, driving market transactions.
    • Government Authorities (G/A): Encompass government entities and administrations influencing regulations and e-commerce frameworks.
    • Additional Stakeholders: Include political parties, NGOs (e.g., Greenpeace, Red Cross), religious organizations, sports associations, and media, affecting public perception and policy.

    Fundamental Sales Process

    • Supplier-Customer Dynamic: The supplier provides goods/services, while the customer receives them, with the potential involvement of third parties like shipping agents in transactions.

    Technological Elements in E-Commerce

    • Portals: Serve as central access points for navigating virtual spaces, acting as interfaces between users and systems, crucial for e-commerce strategies.
    • Categories of Portals:
      • Horizontal Portals: Cater to several companies within the same economic sector.
      • Vertical Portals (Vortals): Focus on niche markets or specific industries, known as vertical information portals (VIPs).

    Content Management Systems (CMS)

    • Definition: Software that enables management of digital content, allowing users to publish, edit, organize, and maintain website content from a central interface.
    • Functionality Areas:
      • Content Management Application (CMA): User-friendly front-end for content modification without needing a Webmaster.
      • Content Delivery Application (CDA): Compiles and updates website content.

    Web Application Server

    • Definition: Software providing the runtime environment for server-side execution in client-server applications, typically utilizing web browsers as clients.
    • Key Requirements:
      • Data source encapsulation, interfaces to services, scalability, monitoring, management functions, and software lifecycle management.

    Java EE and .NET

    • Java EE: Offers an API and runtime environment for developing scalable enterprise applications, including network and web services.
    • .NET: A proprietary Microsoft framework competing with Java EE, facilitating the development of enterprise and web applications.

    E-Commerce Actors and Stakeholders

    • Consumers (C): Represent potential buyers or citizens in e-commerce contexts.
    • Business Organizations (B): Include producers, suppliers, merchants, banks, insurance companies, and logistics firms, driving market transactions.
    • Government Authorities (G/A): Encompass government entities and administrations influencing regulations and e-commerce frameworks.
    • Additional Stakeholders: Include political parties, NGOs (e.g., Greenpeace, Red Cross), religious organizations, sports associations, and media, affecting public perception and policy.

    Fundamental Sales Process

    • Supplier-Customer Dynamic: The supplier provides goods/services, while the customer receives them, with the potential involvement of third parties like shipping agents in transactions.

    Technological Elements in E-Commerce

    • Portals: Serve as central access points for navigating virtual spaces, acting as interfaces between users and systems, crucial for e-commerce strategies.
    • Categories of Portals:
      • Horizontal Portals: Cater to several companies within the same economic sector.
      • Vertical Portals (Vortals): Focus on niche markets or specific industries, known as vertical information portals (VIPs).

    Content Management Systems (CMS)

    • Definition: Software that enables management of digital content, allowing users to publish, edit, organize, and maintain website content from a central interface.
    • Functionality Areas:
      • Content Management Application (CMA): User-friendly front-end for content modification without needing a Webmaster.
      • Content Delivery Application (CDA): Compiles and updates website content.

    Web Application Server

    • Definition: Software providing the runtime environment for server-side execution in client-server applications, typically utilizing web browsers as clients.
    • Key Requirements:
      • Data source encapsulation, interfaces to services, scalability, monitoring, management functions, and software lifecycle management.

    Java EE and .NET

    • Java EE: Offers an API and runtime environment for developing scalable enterprise applications, including network and web services.
    • .NET: A proprietary Microsoft framework competing with Java EE, facilitating the development of enterprise and web applications.

    E-Commerce Actors and Stakeholders

    • Consumers (C): Represent potential buyers or citizens in e-commerce contexts.
    • Business Organizations (B): Include producers, suppliers, merchants, banks, insurance companies, and logistics firms, driving market transactions.
    • Government Authorities (G/A): Encompass government entities and administrations influencing regulations and e-commerce frameworks.
    • Additional Stakeholders: Include political parties, NGOs (e.g., Greenpeace, Red Cross), religious organizations, sports associations, and media, affecting public perception and policy.

    Fundamental Sales Process

    • Supplier-Customer Dynamic: The supplier provides goods/services, while the customer receives them, with the potential involvement of third parties like shipping agents in transactions.

    Technological Elements in E-Commerce

    • Portals: Serve as central access points for navigating virtual spaces, acting as interfaces between users and systems, crucial for e-commerce strategies.
    • Categories of Portals:
      • Horizontal Portals: Cater to several companies within the same economic sector.
      • Vertical Portals (Vortals): Focus on niche markets or specific industries, known as vertical information portals (VIPs).

    Content Management Systems (CMS)

    • Definition: Software that enables management of digital content, allowing users to publish, edit, organize, and maintain website content from a central interface.
    • Functionality Areas:
      • Content Management Application (CMA): User-friendly front-end for content modification without needing a Webmaster.
      • Content Delivery Application (CDA): Compiles and updates website content.

    Web Application Server

    • Definition: Software providing the runtime environment for server-side execution in client-server applications, typically utilizing web browsers as clients.
    • Key Requirements:
      • Data source encapsulation, interfaces to services, scalability, monitoring, management functions, and software lifecycle management.

    Java EE and .NET

    • Java EE: Offers an API and runtime environment for developing scalable enterprise applications, including network and web services.
    • .NET: A proprietary Microsoft framework competing with Java EE, facilitating the development of enterprise and web applications.

    B2C Business Overview

    • Fundamental sales processes have variations due to diverse needs of customers and suppliers.
    • Three main challenges in B2C business: pricing challenge, fulfilment challenge, and payment challenge.
    • Digital business offers enhanced opportunities for customer insights and understanding.

    Process Model Variants

    • Buying via Internet presents complexities such as finding the right online shop, legal binding of orders, and process of consignment.
    • Variants of the process include different customer starting points:
      • Known product/service with a selected supplier
      • Known product/service without a selected supplier
      • Undefined product/service to be determined.

    Process Steps

    • Initiation Step involves customer and supplier initiating a transaction after deciding to conduct business together.
    • Contract Conclusion Step requires both parties to agree on terms, where customer identification and documentation is essential.
    • Delivery/Fulfilment Step involves compiling, sourcing, packaging, and shipping ordered goods, especially if items are out of stock.
    • Billing/Invoicing Step occurs post-delivery confirmation, which may require invoice adjustments based on actual goods delivered.
    • Service/Support Step emphasizes the importance of customer satisfaction through effective complaints management and support services.
    • Communication/Tracking & Tracing Step utilizes automated data capture methods (like RFID technology) to allow real-time order status monitoring.

    E-Procurement

    • E-Procurement refers to the purchasing process from the customer's perspective, where the buying organization seeks multiple suppliers.
    • Acts as an inverse of an online shop by focusing on sourcing rather than selling.

    Pricing Challenge

    • First Pricing Strategy involves suppliers setting fixed prices leading to lower prices in e-commerce; however, increasing prices is challenging.
    • Second Pricing Strategy utilizes auctions where competitive bidding among customers determines the price, dependent on supplier reputation for trustworthiness.
    • Third Pricing Strategy allows for individual negotiation between customer and supplier, fostering customized agreements.

    Fulfilment Challenge

    • Delivering Real Goods requires logistics management, including decisions on in-house versus outsourcing delivery, company policy on short-term delivery, and international shipping intricacies.
    • Delivering Digital Goods necessitates protecting the master copy against unauthorized copies, ensuring secure distribution methods.

    Customer Relationship Management (CRM)

    • CRM focuses on tracking and analyzing all firm-customer interactions to optimize sales volume, customer satisfaction, and loyalty.
    • Key CRM processes include handling customer requests, problem resolution, managing complaints, and conducting service management.

    Procurement Platform

    • A procurement platform manages procurement processes, often integrated into ERP systems, aiding in purchase requisitions, orders, and invoice processing.
    • Objectives include price reduction through centralization, minimizing procurement and warehousing costs, and ensuring just-in-time delivery.
    • Functions encompass vendor management, e-tendering, e-auctioning, order integration, and contract management.

    B2C Business Overview

    • Fundamental sales processes have variations due to diverse needs of customers and suppliers.
    • Three main challenges in B2C business: pricing challenge, fulfilment challenge, and payment challenge.
    • Digital business offers enhanced opportunities for customer insights and understanding.

    Process Model Variants

    • Buying via Internet presents complexities such as finding the right online shop, legal binding of orders, and process of consignment.
    • Variants of the process include different customer starting points:
      • Known product/service with a selected supplier
      • Known product/service without a selected supplier
      • Undefined product/service to be determined.

    Process Steps

    • Initiation Step involves customer and supplier initiating a transaction after deciding to conduct business together.
    • Contract Conclusion Step requires both parties to agree on terms, where customer identification and documentation is essential.
    • Delivery/Fulfilment Step involves compiling, sourcing, packaging, and shipping ordered goods, especially if items are out of stock.
    • Billing/Invoicing Step occurs post-delivery confirmation, which may require invoice adjustments based on actual goods delivered.
    • Service/Support Step emphasizes the importance of customer satisfaction through effective complaints management and support services.
    • Communication/Tracking & Tracing Step utilizes automated data capture methods (like RFID technology) to allow real-time order status monitoring.

    E-Procurement

    • E-Procurement refers to the purchasing process from the customer's perspective, where the buying organization seeks multiple suppliers.
    • Acts as an inverse of an online shop by focusing on sourcing rather than selling.

    Pricing Challenge

    • First Pricing Strategy involves suppliers setting fixed prices leading to lower prices in e-commerce; however, increasing prices is challenging.
    • Second Pricing Strategy utilizes auctions where competitive bidding among customers determines the price, dependent on supplier reputation for trustworthiness.
    • Third Pricing Strategy allows for individual negotiation between customer and supplier, fostering customized agreements.

    Fulfilment Challenge

    • Delivering Real Goods requires logistics management, including decisions on in-house versus outsourcing delivery, company policy on short-term delivery, and international shipping intricacies.
    • Delivering Digital Goods necessitates protecting the master copy against unauthorized copies, ensuring secure distribution methods.

    Customer Relationship Management (CRM)

    • CRM focuses on tracking and analyzing all firm-customer interactions to optimize sales volume, customer satisfaction, and loyalty.
    • Key CRM processes include handling customer requests, problem resolution, managing complaints, and conducting service management.

    Procurement Platform

    • A procurement platform manages procurement processes, often integrated into ERP systems, aiding in purchase requisitions, orders, and invoice processing.
    • Objectives include price reduction through centralization, minimizing procurement and warehousing costs, and ensuring just-in-time delivery.
    • Functions encompass vendor management, e-tendering, e-auctioning, order integration, and contract management.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    Explore the essential attributes that define e-commerce, focusing on how it supports and accelerates business processes across organizational boundaries. Understand the potential for enhanced efficiencies and collaborations facilitated by modern e-commerce practices.

    More Like This

    Creating Category Attributes in Magento 2
    10 questions

    Creating Category Attributes in Magento 2

    ProudMachuPicchu avatar
    ProudMachuPicchu
    Product template quiz
    9 questions

    Product template quiz

    RapidHeather avatar
    RapidHeather
    E-commerce Transactions Quiz
    73 questions

    E-commerce Transactions Quiz

    EasygoingAgate6318 avatar
    EasygoingAgate6318
    E-commerce Module 2 Exam Flashcards
    6 questions

    E-commerce Module 2 Exam Flashcards

    AdaptableEpigram avatar
    AdaptableEpigram
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser