E-commerce 2023-2024: Chapter 11 Quiz
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Questions and Answers

What is a primary feature of general communities in social networks?

  • They require a membership fee to participate.
  • They focus exclusively on niche topics.
  • They provide opportunities to interact with a general audience organized into topics. (correct)
  • User donations support the community.

What distinguishes practice networks from other types of social networks?

  • They offer focused discussion groups related to shared practices. (correct)
  • They are always for-profit organizations.
  • They focus on broad community interaction.
  • They are created exclusively by for-profit organizations.

What type of social network typically generates revenue from both advertising and product sales?

  • Interest-based social networks
  • General communities
  • Affinity communities (correct)
  • Sponsored communities

How do algorithms enhance social networks?

<p>By producing relationship-based content. (B)</p> Signup and view all the answers

What is NOT a common feature of social networks?

<p>Physical meet-ups (D)</p> Signup and view all the answers

What is a major concern discussed regarding Facebook's algorithms?

<p>They can create echo chambers by favoring specific content. (A)</p> Signup and view all the answers

Which social network leads in time spent by users?

<p>TikTok (B)</p> Signup and view all the answers

Which type of social network is specifically created for pursuing organizational goals?

<p>Sponsored communities (C)</p> Signup and view all the answers

What percentage of total digital ad spending is generated by social network advertising?

<p>30% (A)</p> Signup and view all the answers

Which feature is likely to be included in modern social networks?

<p>Personalized feeds and timelines (B)</p> Signup and view all the answers

Which social network dominates in U.S. ad spending as of 2021?

<p>Meta (Facebook/Instagram) (A)</p> Signup and view all the answers

How do most social networks primarily monetize their audiences?

<p>Advertising (C)</p> Signup and view all the answers

What is a common business use of social networks?

<p>Collaboration tool (C)</p> Signup and view all the answers

What challenge can businesses face regarding negative comments on social networks?

<p>Judging if comments are from trolls or have merit (B)</p> Signup and view all the answers

LinkedIn generates revenue primarily through which method?

<p>Subscription fees for premium services (D)</p> Signup and view all the answers

What is one way businesses use social networks to reach audiences?

<p>Monitoring online reputation (C)</p> Signup and view all the answers

What is the primary purpose of Facebook's algorithm in the user's Feed?

<p>To analyze posts and predict user engagement for content prioritization (C)</p> Signup and view all the answers

Which signal does NOT affect Facebook's relevance score for a post?

<p>The geographic location of the user (B)</p> Signup and view all the answers

Which of the following is a benefit of online auctions?

<p>Price transparency for buyers and sellers (A)</p> Signup and view all the answers

What primarily distinguishes consumer-to-consumer auctions from other sales methods?

<p>An auction company serving as an intermediary for buyers and sellers (D)</p> Signup and view all the answers

What is one of the key characteristics of the posts prioritized by Facebook's algorithm?

<p>They originate from the user's close connections and family. (A)</p> Signup and view all the answers

Which benefit of auctions helps in reducing costs for transactions?

<p>Consumer aggregation (D)</p> Signup and view all the answers

What type of algorithm does Facebook utilize to assign relevance scores to posts?

<p>Machine learning models based on user engagement predictions (B)</p> Signup and view all the answers

What is the current standing of eBay in the market for consumer-to-consumer auctions?

<p>It is the market leader despite a decline in popularity. (D)</p> Signup and view all the answers

What is a potential risk faced by merchants in auction environments?

<p>Delayed consumption costs (B)</p> Signup and view all the answers

Which auction type allows users to specify their desired price for goods or services?

<p>Reverse auction (C)</p> Signup and view all the answers

What is one of the main advantages of the auction business model?

<p>Avoidance of fulfillment activities (B)</p> Signup and view all the answers

What characterizes an English auction?

<p>Single item up for sale with the highest bidder winning (A)</p> Signup and view all the answers

Which element is NOT considered a risk of auctions?

<p>Surplus inventory (A)</p> Signup and view all the answers

What distinguishes a penny auction from other auction types?

<p>Bids must be purchased beforehand (D)</p> Signup and view all the answers

Which of the following successfully pioneered reverse auctions in the B2C market?

<p>Priceline (D)</p> Signup and view all the answers

How has the popularity of online auctions changed over time?

<p>It has gradually declined (A)</p> Signup and view all the answers

Which product type is least likely to be suitable for auction?

<p>Mass-produced items (B)</p> Signup and view all the answers

What is the potential risk related to consumer behavior in auctions?

<p>Unintended results like winner’s regret (A)</p> Signup and view all the answers

What factor is NOT listed as a consideration when choosing auction types?

<p>Environmental impact (D)</p> Signup and view all the answers

How can fraud in auctions create issues for participants?

<p>It produces information asymmetries between buyers and sellers (D)</p> Signup and view all the answers

Which solution is NOT effective in preventing auction fraud?

<p>Reverse bidding (A)</p> Signup and view all the answers

What is a characteristic of 'closed bidding' in auctions?

<p>Bids are submitted without visibility to other participants (C)</p> Signup and view all the answers

What could be a consequence of high bid increment amounts?

<p>Potential for fewer bids and less competition (B)</p> Signup and view all the answers

Which of the following is a form of auction fraud?

<p>Shill bidding (B)</p> Signup and view all the answers

What distinguishes LinkedIn from other social networks such as Facebook and Instagram?

<p>LinkedIn is designed primarily for professional networking. (D)</p> Signup and view all the answers

What is a defining characteristic of online social networks compared to traditional offline networks?

<p>They remove time constraints and geographic limitations. (C)</p> Signup and view all the answers

Which of the following social networks has seen a slowdown in growth despite maintaining a large user base?

<p>Facebook (A)</p> Signup and view all the answers

Which type of online community focuses primarily on messaging?

<p>WhatsApp (B)</p> Signup and view all the answers

The growth of which social networks has increased in popularity alongside Facebook's slowing growth?

<p>TikTok and Snapchat (B)</p> Signup and view all the answers

What aspect contributes to users trusting LinkedIn more than other social networks?

<p>The professional nature and purpose of the platform. (D)</p> Signup and view all the answers

Which of the following is NOT a type of social network mentioned in the content?

<p>MySpace (B)</p> Signup and view all the answers

What is the primary focus of professional social networks like LinkedIn?

<p>Job searching and professional connections. (A)</p> Signup and view all the answers

Flashcards

Online Social Network

A virtual space that connects people with shared interests, facilitating social interaction regardless of physical location or time.

LinkedIn's Distinction

LinkedIn differentiates itself from other social networks like Facebook, Twitter, Instagram, and TikTok by focusing on professional connections and career opportunities.

LinkedIn Trust

LinkedIn is often perceived as more trustworthy than other social networks because it focuses on professional profiles, making it less susceptible to personal information sharing and casual interactions.

Social Network Growth

While Facebook remains the dominant social network, its user growth has slowed. Networks like Instagram, TikTok, and Snapchat are experiencing significant growth, particularly among younger demographics.

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Social Network Types

Social networks fall into various categories, including traditional platforms (Facebook, Twitter), visual-focused networks (Instagram, TikTok), messaging networks (WhatsApp, Discord), and professional networking platforms (LinkedIn).

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Online Auction

A platform where buyers and sellers bid on goods or services, with the highest bidder typically securing the item.

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Benefits of Online Auctions

Online auctions offer benefits such as increased reach, competitive pricing, and a wider selection of goods for both buyers and sellers.

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Risks of Online Auctions

Online auctions are vulnerable to fraud and abuse, including deceitful sellers, fake bids, and non-payment issues.

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Measuring Influence: Time Spent

The time users spend on a social network is a key indicator of influence. TikTok has the highest time spent, followed by Twitter, then Facebook.

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Social Media Revenue

Social networks generate most of their revenue from advertising. Despite their popularity, social networks only account for about 30% of total digital ad spending.

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Meta's Dominance in Social Ads

Meta, the parent company of Facebook and Instagram, dominates social network advertising spending in the United States, generating $50 billion in 2021.

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LinkedIn's Premium Services

LinkedIn generates revenue through advertising and by charging fees for premium services like enhanced job searching and networking.

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Social Network Marketing

Businesses use social networks for marketing and branding, reaching a younger audience, monitoring online reputation, and facilitating collaboration.

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Distinguishing Trolls from Valid Feedback

Businesses face the challenge of differentiating legitimate negative feedback from malicious posts by trolls.

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Influence of Online Reviews

Negative online reviews can influence purchasing decisions. Consumers often rely on these reviews when making purchase decisions.

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Employee Social Media Use

Companies grapple with the issue of controlling how employees use social networks outside of work.

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General Communities

Large online platforms where people gather to connect and share information on a variety of topics. These networks are usually supported by advertising, generating revenue from ad space on pages and videos.

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Practice Networks

Online spaces focused on specific professions, industries, or hobbies. Members share knowledge, expertise, and support related to their shared practice. These networks can be for-profit or non-profit, often relying on advertising or user donations for funding.

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Interest-Based Social Networks

Online networks dedicated to specific interests or hobbies. Members share their passion, discuss related topics, and connect with like-minded individuals. These networks are commonly funded through advertising.

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Affinity Communities

Online platforms where people connect based on shared identities or values. Members often have similar backgrounds, beliefs, or affiliations, fostering strong bonds and shared experiences. These networks generate revenue through advertising and sales of related products.

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Sponsored Communities

Online platforms created by organizations - government, non-profit, or for-profit - to achieve specific goals. These networks act as communication channels and platforms for promoting their agendas.

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Facebook's News Feed Algorithm

A complex system that determines which content appears in a user's News Feed on Facebook. It considers various factors like user interactions, content popularity, and network connections.

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Delayed Consumption Costs

The cost associated with the time it takes for a buyer to receive the item after winning an auction. This includes the time spent waiting for the item to be shipped and delivered.

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Monitoring Costs in Auctions

The cost of checking the auction site frequently to monitor bids, ensure the auction runs smoothly, and prevent competitors from outbidding you.

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Trust Risks in Auctions

The risk that a buyer might not receive the item or that the seller might not receive payment due to dishonesty or fraud.

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Fulfillment Costs in Auctions

The cost of preparing, packing, and shipping the item to the buyer after the auction is complete.

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eBay's Business Model

eBay makes money by charging fees to buyers, sellers, and by offering premium features for sellers.

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Advantages of eBay's Business Model

eBay does not need to hold any inventory, fulfill orders, or maintain warehouses or shipping facilities.

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English Auction

A type of auction where the highest bidder wins and prices are ascending.

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Reverse Auction

A type of auction where multiple providers bid to provide goods or services at the lowest price.

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Facebook's Algorithm

The algorithm sorts posts from your connections based on signals like past interactions, content type, post recency, and your relationship with the poster.

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User Interactions (Facebook Algorithm)

These include things like likes, comments, shares, and the time spent on similar content. The algorithm uses this to predict if you'll engage with a post.

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Content Type (Facebook Algorithm)

The format of a post (video, image, link) and your history with those formats are key signals for the algorithm's relevance score.

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Post Recency (Facebook Algorithm)

Newer posts generally get prioritized since they offer the freshest news and information.

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Poster Relationship (Facebook Algorithm)

Posts from close friends and family often appear higher because of the strength of your relationship with them.

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Online Auction Benefits

Advantages of online auctions include increased liquidity (ease of buying/selling), price discovery (finding fair prices), transparency (open bidding), market efficiency (best prices), lower transaction costs, consumer aggregation (buyers finding deals), and network effects (more participants, better results).

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Consumer-to-Consumer Auctions

Auctions where individual buyers and sellers use an online platform like eBay to find items, with the company acting as a middleman.

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Online Auctions in B2B

Business-to-business transactions can also take place through online auctions, allowing companies to bid on goods and services from other companies.

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Auction Type: Commodities

Auctions are well-suited for selling products that are readily available and interchangeable, such as agricultural products, natural resources, or raw materials.

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Auction Type: Unique Items

Auctions are ideal for selling rare or one-of-a-kind items, like antiques, art, or collectibles, where traditional pricing methods are less effective.

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Auction Pricing: High Initial Price

Setting a high starting price can create excitement and urgency but may discourage some bidders from participating.

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Auction Bidding: Low Increments

Small bid increments allow for more competitive bidding and can lead to a higher final price, especially in a fast-paced auction.

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Auction Length: Short

Short auctions create a sense of urgency and limit time for buyers to research, potentially resulting in impulsive bids.

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Auction Prices: Lowest?

Auction prices are not always the lowest. The social aspect of auctions can lead to overbidding and emotional decisions.

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Auction Fraud: Bid Rigging

Collusion between bidders to artificially inflate prices and manipulate the auction outcome.

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Auction Fraud Prevention: Rating Systems

Online auction platforms often use rating systems to track seller and buyer reputations, deterring fraudulent activities.

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Social Network Features

Key elements found in many social networks that facilitate interaction and engagement, including profiles, feeds, groups, games, and messaging.

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Algorithms in Social Networks

Computer programs that analyze data and predict user preferences to personalize content, connect users, and recommend relevant information.

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Study Notes

E-commerce 2023-2024: Business, Technology, Society (Chapter 11)

  • Chapter 11 focuses on online communities.
  • Different types of social networks and online communities and their business models are described.
  • Major types of auctions, their benefits, costs, operation, and potential for abuse and fraud are also described.
  • LinkedIn is highlighted as a distinct social network.
  • The evolution of social networks and their growth worldwide are analyzed.
    • Facebook remains a dominant platform worldwide and in the U.S.
    • Platform usage has lessened, but growth of platforms like Instagram, TikTok, and Snapchat has remained strong.
    • Messaging-focused social networks like WhatsApp and Discord are also mentioned.
  • The dominance of Meta (Facebook/Instagram) in advertising is noted, with over $50 billion in 2021 spending.
  • The use of social networks for business purposes, such as advertising, premium services, marketing, and brand reputation monitoring, is discussed.

Social Network Features and Technologies

  • Social networks utilize algorithms and computer programs.
  • Content is produced based on relationships and connections within the network.
  • Features include profiles, feeds, timelines, stories, friends/groups, network discovery, favorites, games, apps, instant messaging, and message boards.
  • Various methods of data storage are also mentioned.

Insight on Technology: Are Facebook's Algorithms Dangerous?

  • Discussion questions raise concerns about the way Facebook's algorithms work and potential dangers.
  • The implications of algorithm use, its solutions, and possible responsibilities required are contemplated.

Online Auctions

  • Auctions are used in consumer-to-consumer and business-to-business e-commerce.
  • Benefits of auctions include liquidity, price discovery, price transparency, market efficiency, and lower transaction costs.
  • Risks and costs of auctions include delayed consumption, monitoring costs, trust issues (possible fraudulent activities), and fulfillment costs.

Types of Auctions

  • Types of auctions are categorized and examples noted.
    • English Auction (highest bidder wins)
    • Reverse Auction (users set price, providers bid)
    • Penny Auction (bidding fees required)
    • Timed Auction (highest bidder during timeframe wins).

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Description

This quiz covers Chapter 11 of E-commerce 2023-2024, focusing on online communities and social networks. Explore the business models, auction types, and the evolution of major platforms such as Facebook, Instagram, and LinkedIn. Test your knowledge on how these networks influence advertising and marketing strategies.

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