Dutch Bros University Flashcards
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Questions and Answers

In what year did Dane and Trav open their first pushcart?

1992

In what city did Dane and Trav open their first pushcart?

Grant Pass, Oregon

Drink One for Dane Day raises money to fight the disease that Dane fought, __________________.

ALS

What are Dutch Bros core values?

<p>Speed, Quality, Service</p> Signup and view all the answers

Saying 'thank you' and 'yes' are part of which Core Value?

<p>Service</p> Signup and view all the answers

Which Core Value is related to knowing names and drinks, practicing flow, and moving with a sense of urgency?

<p>Speed</p> Signup and view all the answers

What ensures the Core Value of Quality?

<p>Keeping things fresh, knowing products, and being consistent</p> Signup and view all the answers

Dutch Bros wants you to spread positivity with the media by telling them all your positive thoughts about every situation at all times.

<p>False</p> Signup and view all the answers

In the case of robbery, severe injury, or fire, who do you call first?

<p>911</p> Signup and view all the answers

What do DB standards and practice goals refer to?

<p>The Manifesto</p> Signup and view all the answers

Which statement best describes Dutch Bros' menu?

<p>Dutch Bros' menu is ever-changing and customer-driven.</p> Signup and view all the answers

Besides coffee, what additional caffeinated options does Dutch offer?

<p>Rebel, Tea, Chai</p> Signup and view all the answers

Which of the below are non-caffeinated options for Dutch custies? (Select all that apply)

<p>Dutch Frost</p> Signup and view all the answers

What is Cocomo?

<p>Coconut mocha</p> Signup and view all the answers

What is White Chocolate Mocha?

<p>White chocolate flavored mocha</p> Signup and view all the answers

What does Kicker refer to?

<p>Irish creme breve</p> Signup and view all the answers

What is Annihilator?

<p>Chocolate mac breve</p> Signup and view all the answers

What is a Carmelizer?

<p>Caramel mocha</p> Signup and view all the answers

What is the Golden Eagle?

<p>Caramel vanilla breve</p> Signup and view all the answers

What does 911 refer to?

<p>Irish creme breve w/ 6 shots</p> Signup and view all the answers

What is Double Torture?

<p>Vanilla mocha w/ 2 extra shots</p> Signup and view all the answers

What should you say when a custie asks for a 'Caramel Frappuccino'?

<p>What Dutch Bros makes is called a Freeze! One of our Classic drinks is a 'Caramelizer.' So that would be a Caramel Mocha Freeze. How does that sound? Would you like some whipped cream?</p> Signup and view all the answers

Match the following hot cup sizes with their respective sizes:

<p>8 oz = Small 12 oz = Medium 16 oz = Large 20 oz = Extra Large</p> Signup and view all the answers

Match the following cold cup sizes with their respective sizes:

<p>10 oz = Kids hot/cold 16 oz = Small 24 oz = Medium 32 oz = Large</p> Signup and view all the answers

What flavors make up the Double Rainbro?

<p>Strawberry-peach-coconut</p> Signup and view all the answers

How are flavor combinations made?

<p>Equal parts of each flavor in one scoop</p> Signup and view all the answers

Which Sugar-Free fruit flavors do we offer?

<p>SF strawberry, SF raspberry</p> Signup and view all the answers

What is Dutch Private Reserve?

<p>Our standard 3-bean espresso blend</p> Signup and view all the answers

What is White Coffee?

<p>Light roasting results in a signature color, flavor, and higher caffeine content</p> Signup and view all the answers

What does Decaf refer to?

<p>Brazilian beans and coffee-free</p> Signup and view all the answers

What is Cold Brew?

<p>Smooth, highly caffeinated, and available in 3 sizes</p> Signup and view all the answers

What is Nitro Cold Brew?

<p>Highly caffeinated, nitro-infused, poured from a can</p> Signup and view all the answers

What are the milk options available?

<p>Reduced fat / 2% milk, Nonfat milk, Kick me mix, Chocolate milk, Heavy whipping cream, Soy, Almond, Coconut, Oat</p> Signup and view all the answers

Which 3 countries does our coffee come from?

<p>El Salvador, Columbia, Brazil</p> Signup and view all the answers

How many times will you pull and guide back the dosing lever when pulling a shot?

<p>2</p> Signup and view all the answers

Which direction will you turn the adjustment collar for a finer grind (sand)?

<p>Right</p> Signup and view all the answers

Which parts make up the dub?

<p>Heart, Body, Crema</p> Signup and view all the answers

The 'dub' consists of two shots.

<p>True</p> Signup and view all the answers

What is the proper shot window for Dutch Private Reserve espresso and decaf coffee?

<p>15-26 seconds</p> Signup and view all the answers

What does a flat tamp allow you to achieve?

<p>Flavorful and consistent shots</p> Signup and view all the answers

What is the 'safe zone' for milk in the refrigerator?

<p>32-40 degrees</p> Signup and view all the answers

What is the ideal temperature range for steamed milk?

<p>150-155 degrees</p> Signup and view all the answers

Match the following temperature descriptors with their respective temperature ranges:

<p>Not so hot = 100 Warm = 125-130 Regular = 150-155 Extra hot = 165-170</p> Signup and view all the answers

Steamed milk should have how much tight froth on top?

<p>1/4 inch</p> Signup and view all the answers

What is the target shot window for White Coffee?

<p>7-12 seconds</p> Signup and view all the answers

How much tight froth should be on top of all Mochas, Lattes, and Breves?

<p>1/4 inch tight froth</p> Signup and view all the answers

If your shots are running shorter than 15 seconds, you need to adjust the grind to be more?

<p>Fine (to the right)</p> Signup and view all the answers

What is the adjustment mechanism for grinder settings?

<p>Right = more fine, Left = more coarse</p> Signup and view all the answers

What should you do if your shots are too short?

<p>Too short -&gt; more fine (move right)</p> Signup and view all the answers

What is the espresso rule for small, medium, and large sizes?

<p>Small - 1, Medium - 1, Large - 2</p> Signup and view all the answers

What is an Americano?

<p>Espresso and bun water</p> Signup and view all the answers

What is a Latte?

<p>Espresso and steamed 2% milk</p> Signup and view all the answers

What is a Breve?

<p>Espresso and steamed kick me</p> Signup and view all the answers

What is a Dry Cap?

<p>Espresso and a full cup of froth</p> Signup and view all the answers

What is a Wet Cap?

<p>Espresso, milk, and half a cup of froth</p> Signup and view all the answers

What is a Mocha?

<p>Espresso and steamed chocolate milk</p> Signup and view all the answers

Small and Medium regular hot coffee drinks get one dub (2 shots) of espresso.

<p>True</p> Signup and view all the answers

Which of the below do we always offer with Americanos? (Select all that apply)

<p>Ice</p> Signup and view all the answers

What is the recipe rule?

<p>Flavor + shots + milk</p> Signup and view all the answers

The equal parts rule, the honey rule, and the syrup float rule are all about using one scoop of flavor (unless the drink recipe says otherwise).

<p>True</p> Signup and view all the answers

What are the exceptions to the standard flavored drinks receiving 1 flat scoop of flavor?

<p>Iced Kickers, Iced Annihilators, Hot/Iced 911's</p> Signup and view all the answers

What is the sugar free sauce and sugar free syrup rule?

<p>Less potent = 2 scoops, more potent = 1 scoop, 'sauce is boss' = 2 scoops (1 of each)</p> Signup and view all the answers

What should you use for 'cream' and 'half n half'?

<p>Use kick me mix!</p> Signup and view all the answers

What is the standard amount of cream?

<p>2 oz</p> Signup and view all the answers

What is the 'skinny rule'?

<ul> <li>White milk based drinks: use nonfat</li> <li>Chocolate milk based drinks: use 1/2 nonfat &amp; half chocolate</li> </ul> Signup and view all the answers

What's a Double Chocolate Mocha?

<p>A mocha with an extra scoop of chocolate sauce</p> Signup and view all the answers

All iced drinks get 1 scoop of flavor except Kicker, Annihilator, and 911s.

<p>True</p> Signup and view all the answers

Study Notes

History of Dutch Bros

  • Dane and Trav opened their first pushcart in 1992 in Grants Pass, Oregon.
  • "Drink One for Dane Day" raises funds to combat ALS, the disease Dane battled.

Core Values

  • Dutch Bros emphasizes three core values: Speed, Quality, and Service.
  • Service includes thanking customers and affirming positively with "yes".
  • Speed involves knowing customers' names and drinks, maintaining urgency, and preparing for the next task.
  • Quality ensures freshness and consistency in products.
  • Menu is dynamic and customer-driven, with options for custom drinks.
  • Additional caffeinated beverages include Rebel, tea, and chai.
  • Non-caffeinated options encompass lemonade, Dutch soda, cider, fruit juices, steamers, and decaf beverages.

Signature Drinks and Definitions

  • Cocomo: Coconut mocha
  • White Chocolate Mocha: Flavored mocha with white chocolate
  • Kicker: Irish cream breve
  • Annihilator: Chocolate macchiato breve
  • Carmelizer: Caramel mocha
  • Golden Eagle: Caramel vanilla breve
  • 911: Irish cream breve with 6 shots
  • Double Torture: Vanilla mocha with 2 extra shots

Customer Interaction

  • If a customer requests a "Caramel Frappuccino," inform them of the "Caramelizer" drink and suggest a Caramel Mocha Freeze.

Cup Sizes

  • Hot cups: 8 oz (kids), 12 oz (small), 16 oz (medium), 20 oz (large).
  • Cold cups: 10 oz (kids), 16 oz (small), 24 oz (medium), 32 oz (large).

Flavor Combinations

  • Double Rainbro consists of strawberry, peach, and coconut flavors.
  • Flavor combos created using equal parts in one scoop.

Coffee Basics

  • Dutch private reserve is a standard 3-bean espresso blend.
  • White coffee is lightly roasted, enhancing caffeine content.
  • Decaf options use Brazilian beans and exclude caffeine.

Brewing Techniques

  • Proper shot window for espresso is 15-26 seconds.
  • Flat tamping yields flavorful and consistent shots.
  • Safe food storage temperature for milk is 32-40°F; ideal steaming temperature is 150-155°F.

Frothing and Serving

  • Maintain 1/4 inch of tight froth on top of mochas, lattes, and breves.
  • Americanos consist of espresso and hot water; lattes use steamed 2% milk.

Beverage Rules and Measurements

  • Standard flavored drinks contain 1 flat scoop of flavor; exceptions apply for specific drinks.
  • Sugar-free options require specific scoop amounts based on potency.
  • Light servings for cream and soft tops are adjustable according to customer requests.

Special Considerations

  • "Skinny rule": Nonfat milk for white milk drinks; half nonfat and half chocolate for chocolate milk drinks.
  • A Double Chocolate Mocha includes an extra scoop of chocolate sauce.
  • Iced drinks generally consist of 1 scoop flavor, with exceptions for specific drinks.

These notes encapsulate the key concepts and operational standards at Dutch Bros for easy reference and study.

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Test your knowledge about Dutch Bros with these flashcards. Explore key facts from its history, core values, and social initiatives. Perfect for anyone looking to deepen their understanding of this popular coffee brand.

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