Podcast
Questions and Answers
In what year did Dane and Trav open their first pushcart?
In what year did Dane and Trav open their first pushcart?
1992
In what city did Dane and Trav open their first pushcart?
In what city did Dane and Trav open their first pushcart?
Grant Pass, Oregon
Drink One for Dane Day raises money to fight the disease that Dane fought, __________________.
Drink One for Dane Day raises money to fight the disease that Dane fought, __________________.
ALS
What are Dutch Bros core values?
What are Dutch Bros core values?
Saying 'thank you' and 'yes' are part of which Core Value?
Saying 'thank you' and 'yes' are part of which Core Value?
Which Core Value is related to knowing names and drinks, practicing flow, and moving with a sense of urgency?
Which Core Value is related to knowing names and drinks, practicing flow, and moving with a sense of urgency?
What ensures the Core Value of Quality?
What ensures the Core Value of Quality?
Dutch Bros wants you to spread positivity with the media by telling them all your positive thoughts about every situation at all times.
Dutch Bros wants you to spread positivity with the media by telling them all your positive thoughts about every situation at all times.
In the case of robbery, severe injury, or fire, who do you call first?
In the case of robbery, severe injury, or fire, who do you call first?
What do DB standards and practice goals refer to?
What do DB standards and practice goals refer to?
Which statement best describes Dutch Bros' menu?
Which statement best describes Dutch Bros' menu?
Besides coffee, what additional caffeinated options does Dutch offer?
Besides coffee, what additional caffeinated options does Dutch offer?
Which of the below are non-caffeinated options for Dutch custies? (Select all that apply)
Which of the below are non-caffeinated options for Dutch custies? (Select all that apply)
What is Cocomo?
What is Cocomo?
What is White Chocolate Mocha?
What is White Chocolate Mocha?
What does Kicker refer to?
What does Kicker refer to?
What is Annihilator?
What is Annihilator?
What is a Carmelizer?
What is a Carmelizer?
What is the Golden Eagle?
What is the Golden Eagle?
What does 911 refer to?
What does 911 refer to?
What is Double Torture?
What is Double Torture?
What should you say when a custie asks for a 'Caramel Frappuccino'?
What should you say when a custie asks for a 'Caramel Frappuccino'?
Match the following hot cup sizes with their respective sizes:
Match the following hot cup sizes with their respective sizes:
Match the following cold cup sizes with their respective sizes:
Match the following cold cup sizes with their respective sizes:
What flavors make up the Double Rainbro?
What flavors make up the Double Rainbro?
How are flavor combinations made?
How are flavor combinations made?
Which Sugar-Free fruit flavors do we offer?
Which Sugar-Free fruit flavors do we offer?
What is Dutch Private Reserve?
What is Dutch Private Reserve?
What is White Coffee?
What is White Coffee?
What does Decaf refer to?
What does Decaf refer to?
What is Cold Brew?
What is Cold Brew?
What is Nitro Cold Brew?
What is Nitro Cold Brew?
What are the milk options available?
What are the milk options available?
Which 3 countries does our coffee come from?
Which 3 countries does our coffee come from?
How many times will you pull and guide back the dosing lever when pulling a shot?
How many times will you pull and guide back the dosing lever when pulling a shot?
Which direction will you turn the adjustment collar for a finer grind (sand)?
Which direction will you turn the adjustment collar for a finer grind (sand)?
Which parts make up the dub?
Which parts make up the dub?
The 'dub' consists of two shots.
The 'dub' consists of two shots.
What is the proper shot window for Dutch Private Reserve espresso and decaf coffee?
What is the proper shot window for Dutch Private Reserve espresso and decaf coffee?
What does a flat tamp allow you to achieve?
What does a flat tamp allow you to achieve?
What is the 'safe zone' for milk in the refrigerator?
What is the 'safe zone' for milk in the refrigerator?
What is the ideal temperature range for steamed milk?
What is the ideal temperature range for steamed milk?
Match the following temperature descriptors with their respective temperature ranges:
Match the following temperature descriptors with their respective temperature ranges:
Steamed milk should have how much tight froth on top?
Steamed milk should have how much tight froth on top?
What is the target shot window for White Coffee?
What is the target shot window for White Coffee?
How much tight froth should be on top of all Mochas, Lattes, and Breves?
How much tight froth should be on top of all Mochas, Lattes, and Breves?
If your shots are running shorter than 15 seconds, you need to adjust the grind to be more?
If your shots are running shorter than 15 seconds, you need to adjust the grind to be more?
What is the adjustment mechanism for grinder settings?
What is the adjustment mechanism for grinder settings?
What should you do if your shots are too short?
What should you do if your shots are too short?
What is the espresso rule for small, medium, and large sizes?
What is the espresso rule for small, medium, and large sizes?
What is an Americano?
What is an Americano?
What is a Latte?
What is a Latte?
What is a Breve?
What is a Breve?
What is a Dry Cap?
What is a Dry Cap?
What is a Wet Cap?
What is a Wet Cap?
What is a Mocha?
What is a Mocha?
Small and Medium regular hot coffee drinks get one dub (2 shots) of espresso.
Small and Medium regular hot coffee drinks get one dub (2 shots) of espresso.
Which of the below do we always offer with Americanos? (Select all that apply)
Which of the below do we always offer with Americanos? (Select all that apply)
What is the recipe rule?
What is the recipe rule?
The equal parts rule, the honey rule, and the syrup float rule are all about using one scoop of flavor (unless the drink recipe says otherwise).
The equal parts rule, the honey rule, and the syrup float rule are all about using one scoop of flavor (unless the drink recipe says otherwise).
What are the exceptions to the standard flavored drinks receiving 1 flat scoop of flavor?
What are the exceptions to the standard flavored drinks receiving 1 flat scoop of flavor?
What is the sugar free sauce and sugar free syrup rule?
What is the sugar free sauce and sugar free syrup rule?
What should you use for 'cream' and 'half n half'?
What should you use for 'cream' and 'half n half'?
What is the standard amount of cream?
What is the standard amount of cream?
What is the 'skinny rule'?
What is the 'skinny rule'?
What's a Double Chocolate Mocha?
What's a Double Chocolate Mocha?
All iced drinks get 1 scoop of flavor except Kicker, Annihilator, and 911s.
All iced drinks get 1 scoop of flavor except Kicker, Annihilator, and 911s.
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Study Notes
History of Dutch Bros
- Dane and Trav opened their first pushcart in 1992 in Grants Pass, Oregon.
- "Drink One for Dane Day" raises funds to combat ALS, the disease Dane battled.
Core Values
- Dutch Bros emphasizes three core values: Speed, Quality, and Service.
- Service includes thanking customers and affirming positively with "yes".
- Speed involves knowing customers' names and drinks, maintaining urgency, and preparing for the next task.
- Quality ensures freshness and consistency in products.
Menu Offerings
- Menu is dynamic and customer-driven, with options for custom drinks.
- Additional caffeinated beverages include Rebel, tea, and chai.
- Non-caffeinated options encompass lemonade, Dutch soda, cider, fruit juices, steamers, and decaf beverages.
Signature Drinks and Definitions
- Cocomo: Coconut mocha
- White Chocolate Mocha: Flavored mocha with white chocolate
- Kicker: Irish cream breve
- Annihilator: Chocolate macchiato breve
- Carmelizer: Caramel mocha
- Golden Eagle: Caramel vanilla breve
- 911: Irish cream breve with 6 shots
- Double Torture: Vanilla mocha with 2 extra shots
Customer Interaction
- If a customer requests a "Caramel Frappuccino," inform them of the "Caramelizer" drink and suggest a Caramel Mocha Freeze.
Cup Sizes
- Hot cups: 8 oz (kids), 12 oz (small), 16 oz (medium), 20 oz (large).
- Cold cups: 10 oz (kids), 16 oz (small), 24 oz (medium), 32 oz (large).
Flavor Combinations
- Double Rainbro consists of strawberry, peach, and coconut flavors.
- Flavor combos created using equal parts in one scoop.
Coffee Basics
- Dutch private reserve is a standard 3-bean espresso blend.
- White coffee is lightly roasted, enhancing caffeine content.
- Decaf options use Brazilian beans and exclude caffeine.
Brewing Techniques
- Proper shot window for espresso is 15-26 seconds.
- Flat tamping yields flavorful and consistent shots.
- Safe food storage temperature for milk is 32-40°F; ideal steaming temperature is 150-155°F.
Frothing and Serving
- Maintain 1/4 inch of tight froth on top of mochas, lattes, and breves.
- Americanos consist of espresso and hot water; lattes use steamed 2% milk.
Beverage Rules and Measurements
- Standard flavored drinks contain 1 flat scoop of flavor; exceptions apply for specific drinks.
- Sugar-free options require specific scoop amounts based on potency.
- Light servings for cream and soft tops are adjustable according to customer requests.
Special Considerations
- "Skinny rule": Nonfat milk for white milk drinks; half nonfat and half chocolate for chocolate milk drinks.
- A Double Chocolate Mocha includes an extra scoop of chocolate sauce.
- Iced drinks generally consist of 1 scoop flavor, with exceptions for specific drinks.
These notes encapsulate the key concepts and operational standards at Dutch Bros for easy reference and study.
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