Driving Team Performance Training - Day 1

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Questions and Answers

Which strategy is NOT recommended for preventing conflict among team members?

  • Provide ongoing development
  • Ignore small disagreements (correct)
  • Encourage teamwork
  • Tackle potential conflict early

What is one of the main aims of the session related to conflict management?

  • To encourage competition among team members
  • To provide effective strategies in performance management (correct)
  • To establish a hierarchy in decision-making
  • To limit communication between team members

Which element is crucial for implementing effective conflict management in everyday practices?

  • Separating team members geographically
  • Defining roles and responsibilities (correct)
  • Minimizing team interactions
  • Forbidding team discussions

What role does Transactional Analysis play in conflict management?

<p>It offers insights into team dynamics (D)</p> Signup and view all the answers

What will a focus on humor contribute to in a team environment?

<p>It fosters a positive atmosphere (C)</p> Signup and view all the answers

What is a significant benefit of delegation for leaders?

<p>Stronger performance (D)</p> Signup and view all the answers

Which step is NOT part of effective delegation?

<p>Micromanaging the task (D)</p> Signup and view all the answers

What aspect does NOT contribute to stronger teams through delegation?

<p>Increased isolation (C)</p> Signup and view all the answers

What does explaining the 'why' of a task in delegation help to achieve?

<p>Fosters engagement (D)</p> Signup and view all the answers

What is a necessary skill for managing conflict effectively?

<p>Proactive communication (C)</p> Signup and view all the answers

How can delegation contribute to individual empowerment?

<p>By providing new skills (B)</p> Signup and view all the answers

Which of the following is an outcome of effective delegation?

<p>Stronger teams (D)</p> Signup and view all the answers

What key element is crucial for ensuring the success of a delegated task?

<p>Clear timelines (B)</p> Signup and view all the answers

What is the primary aim of performance management?

<p>To maximize the value that employees create (A)</p> Signup and view all the answers

Which of the following best describes performance management?

<p>A group of practices approached holistically (A)</p> Signup and view all the answers

Which statement reflects Kim Collins' view on performance management?

<p>Continuous improvement is more valuable than perfection. (D)</p> Signup and view all the answers

What outcome is NOT associated with effective performance management?

<p>Increased levels of conflict (B)</p> Signup and view all the answers

How can performance management contribute to employee retention?

<p>By ensuring employees feel a sense of value (C)</p> Signup and view all the answers

Which factor is emphasized in performance management to improve team effectiveness?

<p>Autonomy for team members (B)</p> Signup and view all the answers

What does the focus on 'training gaps' in performance management refer to?

<p>Recognizing skill deficiencies in employee performance (A)</p> Signup and view all the answers

Which element is crucial for improving employee performance in the context of performance management?

<p>Establishing clear accountability measures (D)</p> Signup and view all the answers

What is the primary aim of the session titled 'Driving Team Performance'?

<p>To provide strategies for performance management and delegation (D)</p> Signup and view all the answers

Which quote emphasizes the importance of teamwork in achieving success?

<p>If everyone is moving forward together, then success takes care of itself. (C)</p> Signup and view all the answers

What is NOT one of the key elements discussed in the session objectives?

<p>Financial management techniques (A)</p> Signup and view all the answers

According to the session structure, which topic is placed last in the agenda?

<p>Review and Action Planning (C)</p> Signup and view all the answers

What materials are provided for each delegate during the session?

<p>Name plates, pens, and workbooks (B)</p> Signup and view all the answers

Which aspect of team performance is specifically highlighted as a learning outcome for delegates?

<p>Defining the role of Performance Management (C)</p> Signup and view all the answers

In the context of this session, which quote suggests that performance can exceed expectations?

<p>Great performance is in our hands far more than most of us ever expected. (A)</p> Signup and view all the answers

What type of visuals are suggested for use during the session?

<p>Flip charts (A)</p> Signup and view all the answers

Flashcards

Aims and Objectives

To increase clarity and understanding of the training session's purpose and outcomes.

Session Aim

To develop strategies for effective performance management, delegation, and conflict resolution.

Session Objective 1

To enable participants to define the role of performance management and understand its benefits.

Session Objective 2

To enable participants to explain the key elements of effective delegation.

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Session Goal

To provide you with effective strategies related to performance management, delegation, and conflict management.

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What is Performance Management?

A structured process for setting goals, monitoring progress, providing feedback, and developing employee performance.

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Key Elements of Effective Delegation

To clearly define tasks and responsibilities, provide necessary support, and monitor progress.

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Conflict Management

To effectively manage disagreements or disputes within a team or organization.

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Performance Management

A process aimed at maximizing the value employees create for an organization. It involves maintaining and improving employee performance to align with organizational objectives.

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Delegation

The act of assigning tasks or responsibilities to others.

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Team Morale

Positive emotions and attitudes within a team, often resulting in high morale and productivity.

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Engagement

The degree to which employees feel connected to their work and the organization.

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Sense of Value

The feeling of being valued and appreciated for one's contributions.

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Autonomy

The ability to make decisions and act independently within one's role.

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Motivation

The drive to achieve goals and contribute to the organization's success.

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Accountability

The ability to hold oneself accountable for actions and results.

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Effective communication

Regular, clear communication helps everyone understand expectations and reduces misunderstandings, leading to fewer conflicts.

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Defined roles and responsibilities

Clearly defining roles and responsibilities minimizes ambiguity and prevents confusion, reducing chances of conflict.

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Promoting teamwork

Encouraging teamwork fosters collaboration, mutual understanding, and shared responsibility, reducing individual conflicts.

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Continuous development

Providing development opportunities enhances skills and confidence, empowering individuals to handle situations constructively, reducing potential conflicts.

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Using humor

Humor can diffuse tension and create a more positive environment, reducing the likelihood of conflicts escalating.

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Benefits of Delegation for Individuals

The benefits that delegation can bring to individuals include gaining new skills and knowledge, increasing confidence, and developing a sense of ownership and accountability.

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Benefits of Delegation for Leaders

The benefits of delegation for leaders include fostering trust and confidence in their team members, creating opportunities for stronger teams, and freeing up time for strategic initiatives.

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Benefits of Delegation for Teams

Delegation can lead to increased engagement among employees, better communication, a stronger sense of ownership, and a more positive work environment.

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Effective Delegation Practices

Choosing the right person for the task, clearly explaining the purpose and desired outcomes, setting realistic timelines and expectations, and providing support and resources are crucial aspects of effective delegation.

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Integrating Delegation into Everyday Work

Delegation is a skill that is best implemented in everyday work practices for efficient collaboration, team development, and individual growth.

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What is Conflict?

Conflict is a situation where there is a disagreement or clash of opinions, principles, or interests between two or more parties.

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Key Skills for Conflict Management

The ability to manage conflict effectively requires skills such as active listening, empathy, clear communication, and a willingness to find solutions that address the underlying concerns of all parties involved.

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Study Notes

Session Preparation - Day 1

  • Name plates for each delegate
  • Pens for each delegate
  • Workbooks for each delegate
  • 4 Flip charts
  • 4 Packs of flip chart pens

Facilitator Notes

  • Trainer notes for the presentation will include:
    • Italics: Trainer guidance (e.g., animation, session running).
    • Bold: Suggested questions for delegates (to promote interaction).
    • Standard text: Suggested narrative for trainers (to ensure all points covered).

Driving Team Performance

  • Quote: "If everyone is moving forward together, then success takes care of itself" - Henry Ford

Housekeeping

  • Images of no smoking, fire exit, clock, restroom, and food.

Register Your Attendance

  • NMUK Core Training Attendance - July 2024 to September 2024
  • Course Name: NMUK – Driving Team Performance
  • Trainer: Chris Croshaw

Introductions

  • Quote: "Great performance is in our hands far more than most of us ever expected" - Geoff Colvin

Agenda

  • Aims and Objectives
  • High Performance
  • Performance Management
  • Delegation
  • Conflict Management
  • Review and Action Planning

Aims and Objectives - Review

  • Aim: To provide effective strategies for performance management, delegation, and conflict management.
  • Objectives:
    • Define the role of Performance Management and its benefits.
    • Explain key elements of effective delegation.
    • Explain the role of Transactional Analysis in conflict resolution.

Performance Management

  • Quote: "Performance management describes the attempt... to manage... objectives. It's not a single activity, but a group of practices that should be approached holistically." - CIPD
  • Quote: "Strive for continuous improvement, what does great performance management look like?" - Kim Collins

Performance Management - Team Members

  • Teamwork, engagement, responsibility, performance, progression, relationship, and effective communication.

How do We Make Effective Performance Management Part of Our Everyday?

  • The image of a dial with "performance" and settings.

Effective Task Delegation

  • Definition: "The act of empowering to act for another"
  • Key elements of effective delegation:
    • Choose the right person and time
    • Describe why the task is necessary
    • Specify deliverables.
    • Measure success
    • Develop a strong support structure
    • Ensure resources are readily available

Delegation (Benefits)

  • Benefits of delegation for individuals:
    • New skills
    • New knowledge
    • Confidence
    • Trust
    • Awareness
    • Visibility
    • Engagement
  • Benefits for leaders and Nissan:
    • Stronger teams
    • Self-sufficient teams
    • Succession plans
    • Engagement
    • Stronger performance
    • Accountability
    • Ideas and innovation
    • Culture

How do We Make Effective Delegation Part of Our Everyday?

  • An image of individuals delegating tasks in a workplace setting.

Conflict Management

  • Definition: "a serious incompatibility between two or more opinions, principles, or interests." - Oxford Languages.
  • Two opposing forces illustrated; Proactive and Reactive approaches.

Conflict Management (Key Skills)

  • Image of Parent, Adult, and Child relationship concepts.

Conflict Management (Prevention & Cure)

  • Prevention:
    • Regular effective communication
    • Defined roles and responsibilities
    • How, as leaders, can we prevent conflict in teamwork?
    • Provide ongoing development
    • Encourage humour
    • Tackle potential conflict early
  • Cure

How do we make effective conflict management part of our everyday?

  • An image of three figures pushing each other.

Aims and Objectives - Review

  • Aim: To provide effective strategies for performance management, delegation, and conflict management.
  • Objectives:
    • Define the role of Performance Management and its benefits.
    • Explain key elements of effective delegation.
    • Explain the role of Transactional Analysis in conflict resolution.

Review

  • Questions:
    • What did we learn today?
    • What will you implement going forward?
    • What measurable difference do you want to see in three months?

Feedback

  • QR code for feedback.
  • Contact information for feedback.

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