24 Questions
What are the main responsibilities of a Manager or Supervisor in the logistics process?
Overseeing the Logistics process, Ensuring customer satisfaction, Maintaining safety standards, Optimizing efficiency and effectiveness
What is the purpose of Dispatch Folders mentioned in the document?
To organize and manage dispatch-related documents to streamline schedules
Which document is used by Old Station to plan and track flatbed deliveries?
Dispatch Flatbed Delivery Schedule Excel Sheet
What are some key roles of the Dispatch department?
Ensuring accurate order processing, Maintaining safety standards, Communicating effectively with departments, Route optimization
What is a primary responsibility of the Dispatch roles mentioned in the document?
Understanding scheduling and route optimization.
Who is responsible for giving the sales order copy to Dispatch to check the delivery date availability?
Salesperson
What is the purpose of DP-001 procedure mentioned in the text?
To schedule a basic delivery
What should Dispatch do if the delivery date requested by the customer is not available?
Give the Salesperson alternatives
Who should be informed if the delivery date changes at the last minute?
Salesperson
What is the function of a Driver’s Daily Log as mentioned in the text?
Recording hours of service and truck inspections
In which scenario of Scheduling a Delivery, does the Salesperson reschedules an alternative date with the customer?
If the date the customer wants is not available
What should you do if you want to ensure there are no Wood Pellets deliveries scheduled on a day you plan to make a delivery?
Email the Wood Pellets Dispatcher
Where can you find the monthly report template for Wood Pellets?
On the network server onedrive
How should you update the Inbound tab of the Wood Pellets monthly report?
Copy and paste information as status CMPL from the portal
Where can you check the truck report and obtain the driver's working time for the Outbound Delivery Hours section of the report?
Fleet Locate portal
What is the purpose of the Dispatch Procedure document?
To ensure timely and accurate delivery of products to customers
Which resource is NOT listed as necessary for employees following the Dispatch Procedure document?
Fax machine
In which section of the Dispatch Manual would you find information about using the Dispatch Folders?
DP-002 - A DAY BEFORE THE DELIVERY DAY
Which type of document is used in the DP-006 according to the Dispatch Manual?
Driver's Daily Log
What should be done if some adjustments are necessary after loading the first delivery?
Go back to step 7, adjust the EBMS and print again
What is the purpose of handling purchase (inbound) orders as per procedure DP-003?
Minimize errors and enhance communication
According to the procedure, what should be done if there are many orders to deliver and not time enough for truck with the moffet?
Ask salesperson if some customers do not need the Moffett
When confirming if all deliveries will fit correctly, what action should be taken if some adjustments are needed?
Adjust the EBMS and print again
What action is recommended if there is doubt about whether a load fits on the truck?
Ask the Yard Manager or interim Yard Manager for clarification
Test your knowledge on inbound, outbound, wood pellets and deliveries . Learn about scheduling deliveries and communication as the dispatcher.
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