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10 Questions

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Disintermediation (DI)

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Questions and Answers

What is the repercussion of maintaining a high Disintermediation Rate (DI) according to the text?

Decreased risk of fraudulent behavior by partners

Improved partner performance

Increased risk of fraudulent behavior by partners (correct)

Enhanced customer satisfaction

What is considered an 'offline booking' according to the text?

When a customer books through an online platform

When a customer books directly with a partner through a call or text message (correct)

When a customer books through a third-party booking service

When a customer books in person at the partner's location

What are some signs of fraudulent behavior related to offline bookings, as mentioned in the text?

Sharing contact details during the first visit (correct)

Promptly responding to customer inquiries

Providing additional services upon request

Offering discounts to loyal customers

What does Disintermediation Rate (DI) refer to in the context of the text?

The percentage of offline jobs delivered Signup and view all the answers

Why is it important to always keep location on, according to the text?

To ensure transparency and safety in service delivery Signup and view all the answers

What does Disintermediation Rate (DI) refer to in the context of the text?

The rate at which offline bookings are being made directly with a partner Signup and view all the answers

Why is it important to always keep location on, according to the text?

To ensure accurate tracking of service locations Signup and view all the answers

What are some signs of fraudulent behavior related to offline bookings, as mentioned in the text?

Sharing contact details during the first visit Signup and view all the answers

What is considered an 'offline booking' according to the text?

Booking made directly with a partner through a call or text message Signup and view all the answers

What is the repercussion of maintaining a high Disintermediation Rate (DI) according to the text?

Negative impact on customer trust and platform transparency Signup and view all the answers

Study Notes

Disintermediation Retraining and Importance

DI loop stops new jobs until retraining is completed
New jobs resume after retraining
Topics covered: What is Disintermediation and its importance, current DI rate and repercussions, advantages of keeping location on, and how to improve DI rate
Disintermediation occurs when a customer books directly with a partner through call or text
Fraudulent behavior signs: sharing contact details during first visit, exchanging phone numbers before service, asking for location details on WhatsApp, providing personal service without using the UC app
Offline booking is providing personal service without using the UC app
Disintermediation Rate is the percentage of offline jobs delivered
Offline booking can lead to fraudulent services without proper booking confirmation
Importance of maintaining a low DI rate
Advantages of always keeping location on
Emphasizes the impact of DI rate on the business
Provides guidance on improving DI rate

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Description

Test your knowledge and retrain on Disintermediation (DI) with this quiz. Explore the importance of DI, understand DI rates and their impact, and learn strategies to improve your DI rate. Gain insights into the advantages of maintaining location on and the repercussions of a high DI rate.