12 Questions
What is the purpose of critical listening?
To evaluate and analyze
Which type of listening involves taking notes in formal settings like work meetings or education?
Informational listening
What does discriminative listening focus on?
Identifying and distinguishing sounds
In which situations is empathetic listening most commonly used?
When trying to understand feelings and emotions
Which type of listening requires concentration but is less active in terms of criticism and analysis?
Critical listening
What is a common practice during informational listening in formal settings, according to the text?
Taking notes for later review
What is the main difference between discriminative listening and comprehensive listening?
Comprehensive listening involves understanding the message being communicated, while discriminative listening focuses on distinguishing between different voices.
Why might using overly complicated language or technical jargon be a barrier to comprehensive listening?
It confuses the listener and makes them lose focus.
Why can two different people listening to the same thing understand the message differently in comprehensive listening?
Due to variations in their vocabulary and language skills.
How do sub-messages from non-verbal communication contribute to comprehensive listening?
They provide additional context and cues to help understand the message.
In a group setting such as a business meeting, why can numerous different meanings be derived from what has been said?
Due to individual interpretations influenced by personal perspectives and biases.
Why is having appropriate vocabulary and language skills crucial for comprehensive listening?
To ensure a deep understanding of the communicated message.
Study Notes
Types of Listening
- There are different types of listening, including discriminative listening and comprehensive listening.
Discriminative Listening
- Involves distinguishing between different voices, tones, and mannerisms to gain some understanding of the surroundings.
- Does not require understanding the language being spoken.
- Useful in situations where you don't understand the language, such as in a foreign country.
Comprehensive Listening
- Involves understanding the message or messages being communicated.
- Requires appropriate vocabulary and language skills.
- Can be affected by complicated language or technical jargon, leading to barriers in understanding.
- Can be influenced by non-verbal communication, such as tone of voice and body language.
- May involve multiple interpretations of the same message.
Specific Listening Types
- Defined by the goal of the listening.
- Three main types: Informational Listening, Critical Listening, and Therapeutic or Empathetic Listening.
Informational Listening
- Listening to learn or acquire new information.
- Common in everyday situations, education, and work.
- Examples include listening to the news, watching a documentary, or receiving instructions from a friend or coworker.
- Often accompanied by note-taking in formal settings, such as work meetings or education.
Critical Listening
- Listening to evaluate and analyze information.
- Not explicitly mentioned in the text, but implied as a type of listening.
Therapeutic or Empathetic Listening
- Listening to understand feelings and emotions.
- Not explicitly mentioned in the text, but implied as a type of listening.
Test your understanding of discriminative listening by imagining yourself in a situation where you cannot understand the language being spoken but can still gather information through tone of voice, mannerisms, and body language. This quiz will challenge your ability to comprehend non-verbal cues.
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