Digitalisation in Production Planning and Catering

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Questions and Answers

What is the main goal of the production planning process as described?

  • To minimize costs
  • To achieve recipe fidelity and maximum profit (correct)
  • To expand product variety
  • To maximize production speed

Recipe fidelity has no impact on optimal order quantity.

False (B)

What does AI contribute to in the production planning process?

AI enhances sales forecasting and optimizes production efficiency.

In production planning, the aim is to minimize ______ while maximizing profit.

<p>waste</p> Signup and view all the answers

Match the following terms with their corresponding definitions:

<p>Optimal order quantity = The ideal amount of product to order to meet demand Sales forecast = A prediction of future sales volume based on data Recipe fidelity = The accuracy in following a product's prescribed recipe Waste minimization = The process of reducing excess resources used in production</p> Signup and view all the answers

What does digitalisation primarily aim to improve?

<p>Processes, products, and business models (D)</p> Signup and view all the answers

Digitalisation is simply the use of paper-based processes.

<p>False (B)</p> Signup and view all the answers

Define digitalisation in one sentence.

<p>Digitalisation refers to the use of data and algorithmic systems to enhance processes, products, and business models.</p> Signup and view all the answers

Digitalisation characteristically involves the virtualisation and networking of the _____ world.

<p>real</p> Signup and view all the answers

What is a key benefit of having a guest database in the catering industry?

<p>Enabling targeted sales and marketing activities (D)</p> Signup and view all the answers

Match the following aspects of digitalisation with their definitions:

<p>Virtualisation = Transforming physical entities into digital formats Networking = Connecting different systems for data sharing Data sharing = Distributing information across platforms Platform-based organisation = Structuring operations around digital ecosystems</p> Signup and view all the answers

According to the definition provided, digitalisation can be described as a transformation process that involves _____ changes.

<p>Far-reaching (D)</p> Signup and view all the answers

Self-ordering systems can improve overall dining experience.

<p>True (A)</p> Signup and view all the answers

What process can be improved by the use of a POS System in catering?

<p>Transactions and customer service management</p> Signup and view all the answers

Data and data models in digitalisation are limited to a single platform.

<p>False (B)</p> Signup and view all the answers

Feedback emails remind guests to leave a positive restaurant _____ after their visit.

<p>review</p> Signup and view all the answers

What are the primary modes of data handling in digitalisation?

<p>Bits and bytes</p> Signup and view all the answers

Match the following digital processes in the catering industry to their functions:

<p>Guest management = Knowledge of guest preferences Table management = Organizing seating arrangements Reservations = Managing booked dining times Accounting and cost management = Tracking financial performance</p> Signup and view all the answers

What is the current price of coffee per kilogram?

<p>2,28 € (C)</p> Signup and view all the answers

The highest price a company can charge is determined only by their costs.

<p>False (B)</p> Signup and view all the answers

What method can be used to check employees who are absent due to illness?

<p>Communicate via WhatsApp (B)</p> Signup and view all the answers

Which digitalizable process is likely to assist with understanding guests' food intolerances?

<p>Guest management (A)</p> Signup and view all the answers

The 4-eyes principle means that one person can make decisions without any oversight.

<p>False (B)</p> Signup and view all the answers

_____ system is used to manage transactions and streamline customer service.

<p>POS</p> Signup and view all the answers

How much milk is used in a cappuccino if the cup size is 150 ml?

<p>100 ml</p> Signup and view all the answers

Marketing efforts in the catering industry do not rely on recommendations from guests.

<p>False (B)</p> Signup and view all the answers

What should be observed regarding shift work?

<p>Statutory regulations</p> Signup and view all the answers

The control cycle for food costs includes a never-ending cycle of planning, comparison, and __________.

<p>correction</p> Signup and view all the answers

Manual entry of overtime should be calculated ______.

<p>manually</p> Signup and view all the answers

Match the following stages of the cost flow with their corresponding actions:

<p>Purchasing = Acquiring raw materials Storage = Keeping goods until needed Preparation = Making food ready for serving Service = Delivering food to guests</p> Signup and view all the answers

What is the price for one cappuccino?

<p>17 ct per Cappuccino (B)</p> Signup and view all the answers

Which of the following is NOT a method for checking bookings and forecasts?

<p>Create spreadsheets automatically (D)</p> Signup and view all the answers

A process for effective control of food costs includes 8 stages.

<p>True (A)</p> Signup and view all the answers

Match the following terms with their descriptions:

<p>Statutory regulations = Laws governing working conditions 4-eyes principle = Two people must approve a decision Manual entry = Inputting data by hand Absence communication = Notifying about employee absences</p> Signup and view all the answers

Employees can work without a minimum rest period on Sundays.

<p>False (B)</p> Signup and view all the answers

What is the current price for milk per liter?

<p>1,70 €</p> Signup and view all the answers

What is necessary to archive in the office regarding payroll accounting?

<p>Signed duty roster</p> Signup and view all the answers

What characterizes the highest level of digital maturity for a company?

<p>Ability to map complete processes as integrated data models (D)</p> Signup and view all the answers

Digital products are usually provided to customers for free.

<p>False (B)</p> Signup and view all the answers

What is one benefit of digital networking in business?

<p>Connecting internal processes with customers and suppliers</p> Signup and view all the answers

This involves the data-based representation of reality for the organization and control of __________.

<p>processes</p> Signup and view all the answers

Which of the following is NOT a characteristic of digital processes?

<p>Relying heavily on manual processing (A)</p> Signup and view all the answers

Match the following dimensions of digitalization with their descriptions:

<p>Digital Products = Services provided to customers for a fee Digital Processes = Automated process control without direct human involvement Digital Networking = Connections between various stakeholders in the value chain Digital Maturity = Levels of integration and process visibility in a company</p> Signup and view all the answers

What type of data can companies provide to demonstrate a low level of digital maturity?

<p>Data-based information about inventories, orders, or resource deployments</p> Signup and view all the answers

Digital business models involve a high level of customer interaction through process data.

<p>True (A)</p> Signup and view all the answers

Flashcards

Recipe Fidelity

A production planning process that ensures that all recipes are followed precisely to maintain quality and consistency.

Sales Forecast

The process of predicting future sales based on historical data, market trends, and other relevant factors.

Optimal Order Quantity

Determining the ideal quantity of ingredients or products to order to meet anticipated demand while minimizing waste and maximizing profits.

No Waste

A production planning objective that aims to eliminate any unnecessary waste of ingredients or resources.

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Maximum Profit

A production planning objective that focuses on maximizing profits by optimizing production processes based on demand and cost factors.

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Digital Products

Digital products are services offered to customers, often automated and delivered without direct human involvement. These services can be standalone or integrated with physical goods.

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Digital Processes

Digital processes encompass using data to represent and manage a company's operations. Companies with high digital maturity can fully control their operations by implementing data models that map out entire processes.

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Digital Networking

Digital networking involves connecting different processes within a company and with external stakeholders, such as customers and suppliers, through digital systems.

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Digital Business Models

Digital business models are built around providing digital products or services to customers. These models rely on highly digital processes and involve customers through process data.

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Digitalization

The application of data and algorithmic systems for new or improved processes, products, and business models.

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Digital Transformation (Technological Perspective)

Converting analog information, like paper forms, into a digital format.

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Digital Transformation (Broader Perspective)

A process of transforming companies or industries using technology, encompassing significant changes in strategy, organization, and culture.

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Virtualization

The process of making real-world processes virtual through data and networks.

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Data Sharing

Sharing information freely across different systems and platforms.

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Platform-Based Value Chains

Organizing business operations around online platforms, using data as a central component.

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Data Immateriality

Digital data can be accessed and used simultaneously by multiple individuals or platforms.

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Digital Transformation in Practice

Switching from manual paper-based tasks to digital processes.

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Guest Management

Collecting and storing information about guests, including their preferences, requirements, and special needs. This data helps tailor services and marketing.

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Self Ordering

A system that enables guests to order food and drinks directly from their table using a digital interface.

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Table Management

Managing the allocation and reservation of tables within the restaurant, often using online platforms or software.

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Reservations

A system that allows guests to book a table at a restaurant in advance, often through online portals or dedicated apps.

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POS System

The point of sale system is the heart of a restaurant's operations, managing orders, payments, and customer interactions.

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Accounting and Cost Management

Using digital tools to analyze and manage a restaurant's finances, including costs, revenue, and profitability.

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Personnel Management

Managing the restaurant's staff, including recruitment, training, scheduling, and payroll.

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Kitchen Monitoring

Analyzing and monitoring key metrics related to the restaurant's kitchen operations to optimize efficiency and performance.

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Value Chain in Food & Beverage

The value chain in food and beverage encompasses all activities that add value from the customer's perspective, starting with raw materials and ending with the customer experience.

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Value Creation

The process of establishing the right price for a product or service, taking into account customer perception and willingness to pay.

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Food Cost Control

The process of managing the cost of food and beverage items throughout the entire operation, from purchase to sale.

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Purchasing

The stage where raw materials are purchased for use in the production of food and beverages.

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Receipt of Goods

The process of receiving and verifying the quantity and quality of goods delivered to the establishment.

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Storage

The process of storing food and beverage items in a safe and efficient manner, maintaining quality and minimizing spoilage.

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Goods Issue

The process of issuing food and beverage items from storage for use in preparation, ensuring accurate stock records.

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Basic Preparation

The initial preparation of food and beverage items, often involving basic tasks like cleaning, portioning, and prepping.

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Info to employees

Manually adjusting and communicating information to employees who aren't present, like weather details, absences due to illness, or duty roster changes.

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Check previous data

Checking past duty rosters, sales records, and internal events to prepare for future schedules.

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4-eyes principle

A method of double-checking critical decisions by having two individuals review the same information.

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Duty roster

Employees' availability for work, often displayed as a schedule. It can be manually created or generated by a system.

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Statutory regulations on shift work

The legal regulations that govern maximum working hours, rest breaks, and work on weekends and holidays.

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Calculate overtime

Calculating overtime hours for employees who work beyond their regular schedule.

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Manual entry of duty roster

Manually entering duty roster information and adjusting it to reflect changes in employee availability or schedule.

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Check bookings/forecast/internal events

Checking bookings, forecasts, and internal events to plan future work schedules.

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Study Notes

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