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Questions and Answers
What is one of the reasons why digital transformation is important?
What is one of the reasons why digital transformation is important?
- To complicate customer interactions
- To reduce customer satisfaction
- To simplify and improve customer experience (correct)
- To increase paperwork
What is a potential benefit of digital transformation?
What is a potential benefit of digital transformation?
- Increasing manual processes
- Complicating operations
- Reducing costs (correct)
- Raising operational expenses
How does digital transformation contribute to businesses?
How does digital transformation contribute to businesses?
- By reducing adaptability
- By stagnating progress
- By hindering risk management
- By increasing competitiveness and innovation (correct)
