Questions and Answers
Which phase of the Design Thinking process focuses on understanding the customer?
Observe phase
During which phase of the Design Thinking process should you put yourself in the role of the customer?
Empathy phase
Which two methods are used in the Define stage of the Design Thinking process?
Persona and Jobs to be done
Which of the following is NOT included in the list of 'Tips of observing'?
Signup and view all the answers
What is it called when the observer himself takes part in the situation in the empathic design process?
Signup and view all the answers
Study Notes
Understanding the Customer in Design Thinking
- The Empathize phase of the Design Thinking process focuses on understanding the customer.
- In this phase, you should put yourself in the role of the customer to gain empathy.
Define Stage of Design Thinking
- The Define stage of the Design Thinking process uses two methods:
- Empathy and
- Definition of the problem statement.
Observing in Design Thinking
- Participant observation is a method in the empathic design process where the observer takes part in the situation being observed.
- "Tips of observing" does not include forming hypotheses.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
