Department Circular No. 1, Series Of 2008: Call Center Worker Safety Regulations

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Which legislation ensures the safeguarding of data collected and processed by public and private companies in the Philippines?

Data Privacy Act of 2012 (correct)
Republic Act 10844
Labor Laws For BPO Employees Act
Department of Information and Communications Technology Act

What is the primary purpose of the Data Privacy Act of 2012 in relation to BPO clients and companies?

To regulate flexible work arrangements for employees
To comply with international standards in data security (correct)
To enforce strict labor laws for BPO employees
To ensure universal access to quality ICT services

Which government agency is responsible for overseeing the development and use of information and communication technology in the Philippines?

Department of Health
Department of Trade and Industry
Department of Information and Communications Technology (correct)
Department of Labor and Employment

How does Republic Act 10844 support BPOs and outsourcing providers in the Philippines?

It grants universal access to quality, secure ICT services (C) Signup and view all the answers

What aspect of BPO work schedules is highlighted in the text as varying based on countries served?

The culture and time zones of countries served (A) Signup and view all the answers

Which legislation allows BPOs and outsourcing providers legal use of local ICT resources in the Philippines?

Republic Act 10844 (B) Signup and view all the answers

What was the purpose of Department Circular No. 1, Series Of 2008?

To establish guidelines for the safety and health of workers in the call center industry (A) Signup and view all the answers

Why did the Department of Labor and Employment amend the labor code specific to BPO workers?

To ensure employers take responsibility for maintaining employee health and safety (D) Signup and view all the answers

What was the main outcome of Department Advisory No. 4, Series Of 2010 regarding female BPO employees?

Allowing women to work night shifts after submitting a medical clearance (A) Signup and view all the answers

Why did DOLE amend the labor code to exempt women from the nightwork prohibition?

To provide equal opportunities to women employees in the BPO industry (A) Signup and view all the answers

What is the significance of requiring a medical clearance from a physician for pregnant and nursing female BPO employees?

To ensure the safety of the pregnant and nursing women employees (B) Signup and view all the answers

How did the Department of Labor and Employment demonstrate consideration for pregnant and nursing women in the BPO industry?

By allowing them to work after submitting a medical clearance (A) Signup and view all the answers

What types of facilities are employers required to provide under the provisions mentioned in the text?

Sleeping quarters and rest areas (B) Signup and view all the answers

Which act guarantees BPO employees adjustments and incentives like night differentials and overtime pay?

Republic Act No. 11165: Telecommuting Act (C) Signup and view all the answers

Under which act are BPO employees given the right to paid leaves and the choice to work or take a leave on public holidays?

Republic Act No. 11165: Telecommuting Act (A) Signup and view all the answers

What is one requirement for BPO employees who work offsite as stated in the text?

They need to meet the same performance standards as onsite employees (B) Signup and view all the answers

Which aspect is NOT covered by the Telecommuting Act as per the text?

Health insurance benefits (D) Signup and view all the answers

How does violation of provisions regarding facilities for employees impact employers?

It can be grounds for revocation of an exemption (B) Signup and view all the answers