Questions and Answers
Describe a time you had to change your plan last minute, what was the outcome and how did you adapt?
When we found out Building 2 wasn't going to be completed 2 days before move in.
Describe a situation where you had a difficult customer. What happened and how did you handle it?
What qualifications and experience do you possess that would make you a good fit for this position?
What is the STAR format?
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What would you do if two passengers were getting into a heated argument?
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What would you do if there is not enough inventory on the plane?
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If passengers were arguing about putting their seat back and legroom, you heard this while you passed by with supplies to start your service. What would you do?
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What made you want to become a flight attendant?
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Describe a time where you took initiative without being asked.
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Describe a time where you went above and beyond to exceed a customer's expectation.
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What do you do if you see a coworker taking supplies from the plane inventory?
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What did you find interesting, concerning, or exciting about the life of a flight attendant from the video we sent you?
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Describe a time when you had to change work priorities with little or no notice (Answer in STAR Format).
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Describe a time when you provided excellent service to a customer (Answer in STAR Format).
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Tell us why you would be a great flight attendant. Why Delta?
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What was a time you were asked to go against company policy?
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Introduce yourself, tell us what Delta Core Values drive you and why you would be a good fit at Delta.
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Why would you be a great flight attendant for Skywest?
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Describe a difficult situation, what happened and what steps did you take to handle it.
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What challenges do you see in the airline industry?
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Describe a time you were able to sell or influence a customer despite some initial resistance.
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Describe a time you had to make a decision in a short period without consulting your peers or coworkers.
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Is it important to be candid with others about tasks you can or cannot do?
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Do you have several outside obligations?
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Know the Delta brand and why you want to represent it.
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Study Notes
Flashcard Questions and Definitions
- Change in plans occurred due to Building 2 not being completed two days before a scheduled move-in.
- Handling difficult customers requires effective communication and conflict resolution skills.
- Highlight unique qualifications and experiences that align with the position requirements.
- STAR format consists of four elements: Situation, Task, Action, Result.
- For conflicts between passengers, prioritize de-escalation and mediation strategies.
- Assess inventory levels proactively to ensure enough supplies on the plane; consider alternatives if inventory is low.
- Address passenger disputes over seating and legroom by facilitating communication and finding a compromise.
- Motivation to become a flight attendant can stem from a passion for travel, customer service, and helping others.
- Taking initiative without prompt demonstrates proactivity and leadership capabilities.
- Going above and beyond enhances customer satisfaction and builds loyalty; share specific examples of such experiences.
- Observing a coworker misusing supplies warrants reporting to ensure accountability and proper inventory management.
- Interviews may involve video questions focusing on personal insights and experiences related to the role.
- Interesting aspects of a flight attendant's life may include travel experiences, daily routines, and challenges faced in the profession.
- Changing work priorities on short notice requires adaptability and quick decision-making skills.
- Excellent customer service scenarios should be framed in STAR format to highlight specific actions and outcomes.
- Affirmatively express why you would excel as a flight attendant and your specific interest in Delta Airlines.
- Surprising elements from video materials may provide deeper insights into the role and challenges of flight attendants.
- Unexpected changes in plans at work require quick thinking and adaptation strategies to maintain effectiveness.
- Candid communication regarding interruptions, flight cancellations, or delays is crucial for maintaining customer trust.
- Identify challenges facing the airline industry, such as economic fluctuations, fuel costs, and customer satisfaction.
- Influential sales experiences, particularly with resistant customers, showcase negotiation and persuasion skills.
- Decision-making under time constraints highlights decisiveness and accountability in professional settings.
- Emphasize personal qualities that align with the responsibilities of a flight attendant when discussing fit for the position.
- Transparency about personal workloads or obligations reinforces reliability and commitment to the role.
- Familiarity with the Delta brand and its values indicates alignment with organizational culture and mission.
- Situations requiring adherence to company policies demand integrity and professionalism in challenging circumstances.
- Present oneself effectively and relate Delta’s core values to personal aspirations and career goals in interviews.
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Description
This quiz features flashcards designed to help you respond to Delta interview questions. Each card prompts you to reflect on personal experiences, customer interactions, and qualifications relevant to the job position. Prepare to articulate your thoughts and adapt your responses effectively.
