HEB Interview Questions Flashcards

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Questions and Answers

Tell me about yourself.

I just graduated with my associates degree this last year, I am a business major with a passion for painting and one of my future goals in life is to be part of a non-profit that uses art as a tool for healing to those who suffer from mental illnesses.

What does customer service mean to you?

Every customer that walks in is deserving of my full attention, respect and great customer service, so for me it means going above and beyond for everyone.

Where do you see yourself in 5 years?

I would hope to grow with the responsibility I am offered here at HEB and to develop skills that will be useful for my future but also to every customer I serve. I would love to be working here and pursuing a photography career as well.

What is something you are most proud of?

Becoming the first generation in my family to graduate and obtain a college degree for myself. Signup and view all the answers

Why HEB?

The company has a huge involvement in community efforts such as hunger and disaster relief. The reflection of the company during hard times such as Harvey and the hit of Covid, it has always been about serving the community and acceptance of diversity in its stores. I also appreciate the care HEB has for its employees, addressing them as partners rather than just workers. Signup and view all the answers

How do you deal with an angry customer?

When dealing with an upset customer, the best thing to do is stay calm, listen and understand. If there's anything I can do, I will try to mend the problem a dissatisfied customer might have but if it is out of my hands I will address a manager if things become violent. Signup and view all the answers

What position would you not want?

I am very open to any position because I believe in working your way up to any position is possible through hard work, ambition and determination. Signup and view all the answers

Can you sell this HEB product to us?

HEB has only the greatest quality for the best bang for your buck. Signup and view all the answers

Tell us your name and what you are applying for and where would you most like to live in the world?

My name is Kelsey Haro, I am applying for curbside and I would love to live in Oregon State, but Texas isn't all that bad. Signup and view all the answers

What is your favorite product of HEB?

I am a big fan of all the vegan options that HEB offers. The Vio-life vegan cheese is one of my favorites. Signup and view all the answers

Describe a time you came up short and what keeps you motivated?

When working as a front desk agent, I'd have customers come in asking for a room when we were short on rooms, so the best I could offer them was a reservation at nearby comparable rooms at another hotel nearby. Treating potential guests with kindness is what will make them come back and stay there in the future. Signup and view all the answers

Describe a time when you had a disagreement with co-workers. What did you do about it?

As a team, we'd weigh out the possible outcomes for each decision and then decide what would be the better option as a group. Signup and view all the answers

What do you think your role would be as a curbside shopper?

Bagging groceries carefully to keep products in perfect condition, separate fragile products and keep frozen and perishable foods cold or fresh. Follow instructions closely and review deliveries to minimize errors while staying organized throughout my shift. Signup and view all the answers

Why do you feel qualified for this position?

I love working in a people-centered environment. I have a lot of experience dealing with customers and I am a quick learner. I am used to a fast-paced environment and am excellent in time management due to working while getting my degree and being the president of the Ecology club at Lone Star College. Signup and view all the answers

How many days do you feel you should be allowed to call in?

I grew up in a household where missing a day of work was unheard of and the belief that you should never miss a day of work unless it is an emergency. I'd say 2-3 times a year is fine since emergencies are sometimes inevitable. Signup and view all the answers

Name one thing you disliked about your previous job?

I worked as a front desk agent and I loved it but there was poor management. I also enjoyed my job as a wellness specialist since it was hands on and proactive with helping clients. Signup and view all the answers

Describe a time when you went out of your way to help someone. When was a time you helped another person out?

When working as a front desk agent, I had a guest complain about her A/C not working. I informed her that I would call the repair person as soon as possible to look at it for her but in the meantime I let her borrow one of the big fans from the storage room so that she could be comfortable for the time being. Signup and view all the answers

Describe a time you lost your cool with someone and how you handled it?

I don't recall ever losing my cool with a customer or client. If someone is disappointed with my service, I try to understand the situation and address it kindly. Signup and view all the answers

Name a time you had to work as a team. Indicate what steps you took and what was the outcome?

I had assigned a group project for the Ecology club where we created donation boxes for Soles 4 Souls. We identified each person's strengths and assigned each person with a position that best fit them. In the end, we collected over 300 pairs of donated shoes! Signup and view all the answers

If given the option to choose, would you rather work as a team or by yourself?

I believe working in a team effort is always important. I know that curbside operates independently but collaboration leads to better customer satisfaction. Signup and view all the answers

If you could be any animal, what would you be?

I would love to be a buffalo. They symbolize strength and unity in some Native cultures. Signup and view all the answers

What is the greatest challenge you've faced?

Learning to love myself. You can't help others if you don't begin with your inner self and start appreciating it. Signup and view all the answers

Tell me about a time you contributed to your community.

I think even the smallest feats should be appreciated. When Harvey hit, we... Signup and view all the answers

What are some challenges a grocery store faces?

Keeping items in stock for customers and also ensuring every partner is creating a great shopping experience for customers. Signup and view all the answers

You're in a restroom, it's messy what do you do?

Making sure to let the manager know as soon as possible. If there is a spill, I would put a yellow caution sign up to prevent any injuries. Signup and view all the answers

What will be your goals for everyday?

To ensure that I'm doing all my tasks diligently and correctly. Also, making sure every customer is satisfied. Signup and view all the answers

What would you do if you ever caught someone stealing?

I would get in contact with my manager ASAP. Signup and view all the answers

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Study Notes

General Interview Preparation

Introduce personal background, including recent graduation and passion for art in community service.
Emphasize the importance of customer service, highlighting the need for attention and respect for every customer.

Career Aspirations

Express goals of growth and skill development within HEB over the next five years, while pursuing personal interests like photography.

Achievements and Values

Share pride in being a first-generation college graduate, demonstrating commitment to education and family values.
Highlight HEB’s community involvement, especially in disaster relief and support of diversity, as a motivation for wanting to work there.

Customer Interaction Skills

Stay calm and listen carefully when handling angry customers. Attempt to resolve issues directly and seek managerial support if necessary.
Be open to various positions, valuing hard work and ambition for career advancement.

Product Knowledge and Advocacy

Stress the quality of HEB products, showcasing value for money and highlighting personal favorites like vegan options.

Problem Solving and Teamwork

Provide examples of past experiences as a front desk agent, such as creatively addressing customer complaints and working collaboratively on group projects.
Describe the process of resolving disagreements with co-workers through discussions of potential outcomes and team consensus.

Role-Specific Responsibilities

Outline specific duties of a curbside shopper, focusing on careful handling and organization of customer orders.
Mention time management abilities developed through balancing education with leadership roles in campus organizations.

Work Ethic and Commitment

Emphasize a strong belief in reliability, suggesting a limited number of allowed missed workdays per year only for emergencies.
Reflect on positive aspects and challenges faced in previous jobs, highlighting management issues.

Community Engagement and Personal Growth

Discuss contributions to the community, recognizing even small efforts as valuable.
Address personal challenges faced, such as self-acceptance, in relation to the ability to assist others.

Workplace Environment

Acknowledge the challenges grocery stores face, such as stock management and maintaining a pleasant shopping experience.
Share proactive responses to workplace issues, like reporting cleanliness concerns in facilities.

Daily Goals and Integrity

Set daily objectives focused on task completion, customer satisfaction, and mutual respect among colleagues and customers.
Communicate the importance of addressing theft promptly by reporting incidents to management.

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