Delivering Negative News and Constructive Criticism

Announcing a price increase, a product recall, or a service cancellation, job firing, production or productivity issues, etc.

Help the receiver understand and accept the news.

Clearly and respectfully, using positive language and tone to soften the impact.

<p>Some people prefer direct and concise delivery, while others may prefer a less direct approach.</p> Signup and view all the answers

<p>Seven</p> Signup and view all the answers

<p>Buffer or cushion, Explanation, Negative news, Redirect</p> Signup and view all the answers

<p>An explanation is considered an ethical and moral requirement in negative news messages because it provides clarity and accuracy, which is essential for maintaining honesty and integrity in communication.</p> Signup and view all the answers

<p>Focus on the solution</p> Signup and view all the answers

<p>Use positive words and phrases</p> Signup and view all the answers

<p>The purpose of the redirect is to refocus attention on a solution strategy, an alternative, or the subsequent actions that will take place.</p> Signup and view all the answers

<ol> <li>Be clear and concise in order not to require additional clarification. 2. Help the receiver understand and accept the news. 3. Maintain trust and respect for the business or organization and for the receiver.</li> </ol> Signup and view all the answers

<p>Announcing a price increase, a product recall, or a service cancellation, job firing, production or productivity issues, etc.</p> Signup and view all the answers

<p>Delivering bad news is sometimes unavoidable when it is related to announcing a price increase, a product recall, or a service cancellation, job firing, production or productivity issues, etc.</p> Signup and view all the answers

<p>It is recommended to use positive language and tone to soften the impact of a negative message.</p> Signup and view all the answers

<p>The focus in negative news communication, according to the text, should be to communicate the news clearly and respectfully.</p> Signup and view all the answers

<p>Buffer or cushion, Explanation, Negative news, Redirect</p> Signup and view all the answers

<p>To refocus attention on a solution strategy, an alternative, or subsequent actions</p> Signup and view all the answers

<p>It is necessary and an ethical and moral requirement to provide an explanation in negative news messages.</p> Signup and view all the answers

<p>Focusing on the solution and using positive words and phrases</p> Signup and view all the answers

<p>The first part involves neutral or positive information and serves as a buffer or cushion for the information to come.</p> Signup and view all the answers