Defining Level 2 PFM Scope

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Questions and Answers

In a SIPOC diagram, what type of input is ambient temperature?

Noise (correct)
Procedural
Key Process
Controllable

What type of input is the oven temperature in the 'Make Pizza' process?

Noise
Key Process
Controllable (correct)
Procedural

In the context of the supplier requirements exercise, what is the purpose of identifying the requirements for suppliers?

To create a process flow diagram
To create a SIPOC diagram
To improve the key process
To ensure the supplier meets the requirements for the key process (correct)

What is an example of a key process output in the 'Make Pizza' process?

Hot pizza >140 deg (A) Signup and view all the answers

In a process flow diagram, what comes after the inputs?

Process (B) Signup and view all the answers

What type of input is the recipe in the 'Make Pizza' process?

Procedural (B) Signup and view all the answers

What is an example of a noise input in the 'Make Pizza' process?

Room Temperature (B) Signup and view all the answers

What is the main purpose of a SIPOC diagram?

To identify the inputs, process, and outputs of a process (C) Signup and view all the answers

What is the primary purpose of creating a SIPOC diagram?

To analyze the customer-order process and identify supplier requirements (C) Signup and view all the answers

In the context of the customer-order process, what is the primary output of the 'Take Order' step?

A confirmed order with customer details (D) Signup and view all the answers

What is the purpose of the 'Value Data' column in the Process Input and Output Identification and Analysis form?

To determine whether a process step is value-added or non-value-added (B) Signup and view all the answers

What is the primary function of the 'Add Ingredients' step in the pizza-making process?

To add ingredients to the pizza according to customer specifications (A) Signup and view all the answers

What is the purpose of identifying supplier requirements in the SIPOC diagram?

To ensure that suppliers meet the necessary quality and performance standards (B) Signup and view all the answers

What is the primary output of the 'Place in Oven' step in the pizza-making process?

A pizza that is fully baked (D) Signup and view all the answers

What is the purpose of the 'Measurement Data' column in the Process Input and Output Identification and Analysis form?

To record the measurement data for each process step (C) Signup and view all the answers

What is the primary purpose of a SIPOC diagram in the context of a Level 2 PFM?

To map the process flow of a customer-order process (C) Signup and view all the answers

What is the primary function of the 'Observe Frequently' step in the pizza-making process?

To monitor the baking process to ensure that the pizza is cooked to the correct temperature (C) Signup and view all the answers

In the context of a customer-order process, what is the primary output of the process?

Cooked pizza (A) Signup and view all the answers

What is the purpose of the 'Process Output - Name (Y)' column in the Process Input and Output Identification and Analysis form?

To record the process output names and descriptions (A) Signup and view all the answers

What is the primary purpose of identifying customer requirements in a Level 2 PFM?

To understand the needs of the customer (D) Signup and view all the answers

What is the primary purpose of the 'Process Input- Name (X)' column in the Process Input and Output Identification and Analysis form?

To record the process input names and descriptions (D) Signup and view all the answers

What is the primary purpose of identifying supplier requirements in a Level 2 PFM?

To ensure the quality of the inputs (A) Signup and view all the answers

What is the primary purpose of a process flow diagram in a Level 2 PFM?

To map the sequence of activities in a process (C) Signup and view all the answers

In the context of a customer-order process, what is the primary input of the process?

Order from customer (A) Signup and view all the answers

What is the primary purpose of measuring the performance of a process in a Level 2 PFM?

To identify areas for improvement (B) Signup and view all the answers

In the context of a customer-order process, what is the primary metric used to measure the performance of the process?

Order fulfillment rate (D) Signup and view all the answers

What is the primary purpose of identifying X's and Y's in a Level 2 PFM?

To understand the relationship between the process inputs and outputs (A) Signup and view all the answers

What is the primary purpose of creating a process flow diagram in a Level 2 PFM?

To map the sequence of activities in a process and identify areas for improvement (C) Signup and view all the answers

Study Notes

Defining the Scope of Level 2 PFM

The scope of Level 2 PFM is defined by identifying the complete associated process and its natural starting and stopping points.
The process is mapped at a Level 2, which includes all the steps involved in the process.

Building a SIPOC

A SIPOC diagram is created to identify the suppliers, inputs, process, outputs, and customers for the key process.
The SIPOC diagram includes:
- Suppliers: ATT Phones, Office Depot, TI Calculators, NEC Cash Register
- Inputs: Pizza type, size, quantity, extra toppings, special orders, drink types and quantities, phone number, address
- Process: See below
- Outputs: Price, order confirmation, bake order, delivery info
- Customers: Cook, accounting, complete call < 3 min, order to cook < 1 minute
- Requirements: Correct bake order, correct address, correct price

Identifying Customer Requirements

Customer requirements are identified by creating a Level 2 PFM process output identification and analysis.
The process output identification and analysis includes:
- Output data: Customer name, metric, measurement, value data, general data/information
- Requirements data: Metric, measurement, value data, general data/information
- Measurement data: System, frequency of measurement, performance level data, value data, general data/information

Identifying Supplier Requirements

Supplier requirements are identified by creating a Level 2 PFM process input identification and analysis.
The process input identification and analysis includes:
- Input data: Supplier name, metric, measurement, value data, general data/information
- Requirements data: Metric, measurement, value data, general data/information
- Measurement data: System, frequency of measurement, performance level data, value data, general data/information

Controllable vs. Noise Inputs

Inputs can be either controllable (C), procedural (P), or noise (N).
Controllable inputs can be adjusted or controlled while the process is running.
Procedural inputs can be adjusted or controlled while the process is running.
Noise inputs are things that are not thought to be controlled, are unknown, or are too expensive or difficult to control.

Process Inputs (X's) and Outputs (Y's)

Process inputs (X's) are identified and analyzed.
Process outputs (Y's) are identified and analyzed.
The relationship between inputs and outputs is established.

Level 3 Process Flow Diagram

The Level 3 process flow diagram is used to identify the process steps and their relationships.
The diagram includes:
- Process steps: Take order, add ingredients, place in oven, observe, check, remove from oven
- Inputs: Ingredients, oven temperature, bake time, room temperature, moisture content
- Outputs: Correctly cooked pizza, hot pizza >140 deg, correct ingredients

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Description

This quiz covers the process of defining the scope of Level 2 PFM, including creating a complete associated process and starting and ending at natural points.