Questions and Answers
What are the Gibb Categories of Supportive Behaviors?
What are the Gibb Categories of Defensive Behaviors?
What is the Communication Climate?
The social tone of a relationship.
What is the most influential factor in shaping a communication climate?
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How does Communication Climate develop?
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What is the difference between Evaluation and Description?
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What differentiates Control from Problem Orientation?
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What is the distinction between Strategy and Spontaneity?
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What is the difference between Neutrality and Empathy?
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How do messages of Superiority differ from messages of Equality?
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What is Certainty vs. Provisionalism?
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What does defensiveness often use?
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What is invitational communication?
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Why did Jack Gibbs create the 6 types of defense-arousing communications and 6 contrasting behaviors?
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Study Notes
Gibb Categories of Supportive and Defensive Behaviors
- Supportive behaviors include description, problem orientation, spontaneity, empathy, equality, and provisionalism.
- Defensive behaviors encompass evaluation, control, strategy, neutrality, superiority, and certainty.
Communication Climate
- Reflects the social tone of a relationship.
- Primarily shaped by how valued individuals feel within their interactions.
Influential Factors in Communication Climate
- The predominant factor is the perception of being valued by others in the relationship.
Development of Communication Climate
- Confirming messages convey recognition and value (e.g., "you exist, you are valued").
- Disagreeing messages signal dismissal or confrontation (e.g., "you are wrong"), leading to negativity.
Enhancing Communication with Skills
- Effective communication involves describing decisions and options clearly, contrasting with coercive language.
- In response to criticism, prefer open options (e.g., "I'm going to; Do you want to?") over obligations (e.g., "I have to; You should").
Evaluation vs. Description
- Evaluation tends to blame or judge, while description shares personal thoughts, feelings, and desires without blaming.
Control vs. Problem Orientation
- Control messages aim to manipulate or dominate; problem-oriented messages promote collaboration and creative ways to address issues.
Strategy vs. Spontaneity
- Strategic messages withhold information to maintain control; spontaneous messages are open and honest about thoughts and feelings.
Neutrality vs. Empathy
- Neutrality can lead to defensiveness as it suggests lack of concern; empathy fosters a supportive environment, enhancing leadership effectiveness.
Superiority vs. Equality
- Superiority messages create division and an "us vs them" mentality; equality messages promote inclusion and shared respect.
Certainty vs. Provisionalism
- Certainty in communication can result in a defensive climate; provisionalism values openness to others' ideas, fostering better relationships.
Defensiveness
- Often characterized by accusatory language (e.g., using "YOU!!").
Invitational Communication
- Encourages others to share their perspectives and fosters a mutual exchange of ideas.
Purpose of Gibb’s Defense-Arousing Framework
- Developed to reduce defensiveness in communication, promoting healthier interactions.
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Description
Explore the concepts of defensive and supportive communication as presented in Chapter 12. This quiz covers the Gibb categories of behaviors and the elements that shape the communication climate. Enhance your understanding of how these interactions affect relationships.
