Decision Making Process in HCA 301

What is the ability to influence or control how problems and objectives are defined?

Power

What is the first step in the decision-making process?

Identify the purpose

What is the primary focus of appreciative questions?

Focusing on the future and what is going well

What type of decisions can be made quickly with established policies and procedures?

Routine decisions Signup and view all the answers

What is the primary difference between critical thinking and creative thinking?

Critical thinking involves evaluating evidence, while creative thinking involves generating new ideas Signup and view all the answers

What is the role of a manager in group problem solving?

Facilitator and consultant Signup and view all the answers

What is a key characteristic of decision making?

It always involves evaluating and selecting one of several alternatives Signup and view all the answers

What is the purpose of cause-and-effect diagrams in decision making?

To predict outcomes Signup and view all the answers

What is the relationship between problem-solving and decision making?

Decision making is a part of the problem-solving process Signup and view all the answers

What is a characteristic of group decision making?

More input from members Signup and view all the answers

What determines the decision-making method to use?

The type of decision being made Signup and view all the answers

What is the goal of using appreciative questions in creative thinking?

To develop more options Signup and view all the answers

What type of decisions rely on established rules, policies, and procedures?

Routine decisions Signup and view all the answers

What is the purpose of SWOT analysis in decision making?

To evaluate the strengths, weaknesses, opportunities, and threats of each alternative Signup and view all the answers

What type of decision requires the use of tools such as cause-and-effect diagrams and flow charts?

Adaptive decisions Signup and view all the answers

What is the primary purpose of using technology in routine decision making?

To support decision making by analysing data Signup and view all the answers

What is an example of a routine decision?

Staffing decisions based on historical staffing patterns Signup and view all the answers

What is the primary goal of using decision making techniques such as SWOT analysis and Pareto charts?

To increase the confidence in decisions taken Signup and view all the answers