Decision Making Process in HCA 301
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Questions and Answers

What is the ability to influence or control how problems and objectives are defined?

  • A decision-making technique
  • A problem-solving strategy
  • Power (correct)
  • A decision-making model

    • What is the first step in the decision-making process?

  • Seek alternatives
  • Evaluate the action
  • Identify the purpose (correct)
  • Test alternative

    • What is the primary focus of appreciative questions?

  • Generating alternative solutions
  • Evaluating current problems
  • Focusing on the future and what is going well (correct)
  • Analyzing past failures

    • What type of decisions can be made quickly with established policies and procedures?

    <p>Routine decisions</p> Signup and view all the answers

    What is the primary difference between critical thinking and creative thinking?

    <p>Critical thinking involves evaluating evidence, while creative thinking involves generating new ideas</p> Signup and view all the answers

    What is the role of a manager in group problem solving?

    <p>Facilitator and consultant</p> Signup and view all the answers

    What is a key characteristic of decision making?

    <p>It always involves evaluating and selecting one of several alternatives</p> Signup and view all the answers

    What is the purpose of cause-and-effect diagrams in decision making?

    <p>To predict outcomes</p> Signup and view all the answers

    What is the relationship between problem-solving and decision making?

    <p>Decision making is a part of the problem-solving process</p> Signup and view all the answers

    What is a characteristic of group decision making?

    <p>More input from members</p> Signup and view all the answers

    What determines the decision-making method to use?

    <p>The type of decision being made</p> Signup and view all the answers

    What is the goal of using appreciative questions in creative thinking?

    <p>To develop more options</p> Signup and view all the answers

    What type of decisions rely on established rules, policies, and procedures?

    <p>Routine decisions</p> Signup and view all the answers

    What is the purpose of SWOT analysis in decision making?

    <p>To evaluate the strengths, weaknesses, opportunities, and threats of each alternative</p> Signup and view all the answers

    What type of decision requires the use of tools such as cause-and-effect diagrams and flow charts?

    <p>Adaptive decisions</p> Signup and view all the answers

    What is the primary purpose of using technology in routine decision making?

    <p>To support decision making by analysing data</p> Signup and view all the answers

    What is an example of a routine decision?

    <p>Staffing decisions based on historical staffing patterns</p> Signup and view all the answers

    What is the primary goal of using decision making techniques such as SWOT analysis and Pareto charts?

    <p>To increase the confidence in decisions taken</p> Signup and view all the answers

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