Decision-Making and Problem Solving

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Questions and Answers

Match the decision-making models with their descriptions:

Rational Decision-Making = Identifying the problem, gathering information, evaluating alternatives, and selecting the best solution. Intuitive Decision-Making = Relies on gut feeling and experience, often used in time-sensitive situations. Group Decision-Making = Seeking input and collaboration from multiple team members. Trial and Error = Testing multiple solutions until one works effectively.

Match the problem-solving techniques with their descriptions:

Identify the Problem = Determine the issue and its root cause to begin finding a solution. Generate Solutions = Brainstorm multiple potential solutions to address the identified problem. Evaluate Solutions = Analyze the pros and cons of each proposed solution to determine their feasibility and effectiveness. Implement the Best Solution = Put the most effective solution into action to address the problem.

Match each risk management activity with its description:

Identify Risk = Identify potential risks that could impact hospitality operations. Assess Risk Probability and Impact = Evaluate the likelihood and severity of each identified risk. Develop Mitigation Strategies = Create plans to reduce the impact of identified risks on operations. Monitor and Evaluate = Track the effectiveness of implemented mitigation strategies

Match the problem-solving stage with its action.

<p>Identify the Problem = Analyze the issue and understand its root cause. Generate Solutions = Create multiple potential solutions to solve the problem. Evaluate Solutions = Evaluate the pros and cons of each potential solution. Gather Feedback = Get opinions from stakeholders on solutions.</p>
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Match the decision-making style with its primary characteristic.

<p>Rational Decision-Making = Relies on a systematic evaluation of alternatives to make the best choice. Intuitive Decision-Making = Relies on gut feeling and experience. Group Decision-Making = Involves seeking input from multiple team members to make a collective decision. Authoritative Decision-Making = Made by a single individual with limited input from others.</p>
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Match the risk management step with its description.

<p>Identify Risk = Recognize potential threats or hazards to the hospitality operation. Assess Risk Probability and Impact = Evaluate how likely each risk is to occur and how significant its impact would be. Develop Mitigation Strategies = Plan ways to reduce the likelihood or impact of each identified risk. Monitor the Results = Track the outcome of the solution.</p>
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Match the type of decision-making with its common scenario.

<p>Rational Decision-Making = Choosing a vendor based on detailed comparisons of price and services. Intuitive Decision-Making = Reacting quickly to a guest complaint based on past experience. Group Decision-Making = Brainstorming ideas for a new marketing campaign with a team. Data-Driven Decision-Making = Optimizing staffing levels based on historical sales data.</p>
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Match each problem-solving step with the tool or technique that best aligns with it.

<p>Identify the Problem = Use a Fishbone Diagram to uncover root causes. Generate Solutions = Brainstorming sessions to produce creative options. Evaluate Solutions = Cost-Benefit Analysis to weigh advantages and disadvantages. Solution Refinement = Process simulation to fine-tune actions.</p>
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Match the risk management strategy with its objective:

<p>Risk Avoidance = Eliminating an activity or condition that creates a risk. Risk Reduction = Implementing controls to minimize the likelihood or impact of a risk. Risk Transfer = Shifting the financial burden of a risk to another party, such as through insurance. Risk Acceptance = Deciding to accept the potential consequences of a risk, often when mitigation costs outweigh the benefits.</p>
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Match each problem-solving activity with its intended outcome.

<p>Document Problem Analysis = Clearly defining and understanding the core issue. Creative Solution Generation = Producing a variety of potential approaches to address the problem. Solution Assessment = Selecting the most effective and practical solution. Solution Validation = A check to ensure the proposed action satisfies initial requirements.</p>
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Match each element of decision-making with its practical application.

<p>Gathering Information = Researching market trends before launching a new product. Alternatives Evaluation = Weighing the pros and cons of different pricing strategies. Information Interpretation = Estimating the financial effect of a marketing push. Pro Action = Acting on the best idea.</p>
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Match each aspect of the risk management process with its goal.

<p>Risk Identification = Proactively pinpoint potential threats that could impact business operations. Frequency Evaluation = Calculate how often a risk is likely to occur. Risk Mitigation = Take action to reduce the likelihood or impact of each identified risk. Compliance = A follow through of current laws and safety codes.</p>
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Match each problem-solving activity with its goal.

<p>Identify the Problem = Pinpoint the core issue to accurately address the root cause. Assess Root Causes = Understand the reasons why it has risen. Validate Solution = To ensure that the desired result is achieved. Solution Dissemination = Involve important decision makers.</p>
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Match each element of sound decision-making with its process.

<p>Gather Input = Consider input from multiple stakeholders. Alternatives Analysis = Compare the pros and cons of potential tactics. Cost Comparison = Examine the costs of each alternative before moving forward. Stakeholder Approval = Ensure buy-in of senior management before execution.</p>
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Match each type of safety protocol with its intent.

<p>Personal Protective Equipment (PPE) = To protect the people. Emergency Response Plans = To deal with situations. Regular Inspections = To catch potential problems. Routine Equipment Maintenance = To ensure reliable use.</p>
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Match each element with its aspect of a team.

<p>Team Size = Balance number to ensure everyone contributes without complexity of communication. Diverse Backgrounds = Different expertise gives a wide breadth of experience. Clear Assignments = Ensure alignment that everyone knows what to do. Process Validation = Involve stakeholders to promote efficiency.</p>
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Match each tool with its action.

<p>Fishbone Diagram = Analyze the cause of the reason. Brainstorming Session = Generate ideas with the team. Cost-Benefit Analysis = Assess the trade-offs before moving forward. SWOT Analysis = Assess strengths, weaknesses, opportunities, and threats.</p>
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Match each form of protocol with its intended outcome.

<p>Emergency Readiness Drills = Promote action with all people involved. Checklists = Validate the system is operating under constraints. Training Videos = Support new ways to assess or perform tasks. Employee Feedback Sessions = Allow stakeholders to have input and ensure a proper direction.</p>
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Match each problem with its solution.

<p>Rising Expenses = Implement costs to catch savings opportunities. Decreasing Quality = Revamp standards to allow for improvement practices. Low Morale = Act on stakeholder problems. Rising Turnover = Develop a retention system.</p>
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Match each type of disaster preparedness with its action.

<p>Fire Response = Evacuate and suppress the flames to avoid harm. Weather Hardships = Move to safe areas where resources are available. Cybersecurity Infringement = Shield important assets while containing damage. Supply Shortages = Discover backups until normality returns.</p>
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Flashcards

Rational Decision-Making

Identifying the problem, gathering information, evaluating alternatives, and selecting the best solution.

Intuitive Decision-Making

Relies on gut feeling and experience, often used in time-sensitive situations.

Group Decision-Making

Seeking input and collaboration from multiple team members.

Identify the Problem

Identify the issue and its root cause.

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Generate Solutions

Brainstorm multiple potential solutions.

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Evaluate Solutions

Determine pros and cons of each solution.

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Implement the Best Solution

Put the most effective solution into action.

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Monitor and Evaluate

Track the results of the solution and make adjustments as needed.

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Identify Risk

Identify potential risk that could impact hospitality operations.

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Assess Risk Probability and Impact

Evaluate the likelihood and severity of each risk.

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Develop Mitigation Strategies

Create plans to reduce the impact of identified risk.

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Implement and Monitor

Put mitigation strategies into action and monitor their effectiveness.

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Study Notes

Decision-Making Models

  • Rational decision-making involves identifying the problem, gathering information, evaluating alternatives, and selecting the best solution.
  • Intuitive decision-making relies on gut feeling and experience, often used in time-sensitive situations.
  • Group decision-making involves seeking input and collaboration from multiple team members.

Problem Solving Techniques

  • Identify the problem, focusing on the issue and its root cause.
  • Generate solutions by brainstorming multiple potential solutions.
  • Evaluate solutions by considering the pros and cons of each solution.
  • Implement the best solution: the most effective solution put into action.
  • Monitor and evaluate the results of the solution and make adjustments as needed.

Risk Management

  • Identify risk; identifying potential risks could impact hospitality operations.
  • Assess risk probability and impact; evaluate the likelihood and severity of each risk.
  • Develop mitigation strategies by creating plans to reduce the impact of identified risks.
  • Implement and monitor plans by putting mitigation strategies into action and monitoring their effectiveness.

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