Decentralized Organizations and Communication

<p>Observe employees to see who would most benefit from coaching. (D)</p> Signup and view all the answers

<p>It must present information in a concise and reliable manner. (B)</p> Signup and view all the answers

<p>It can change rapidly and may not reflect truth. (B)</p> Signup and view all the answers

<p>To allow local managers to handle issues directly. (B)</p> Signup and view all the answers

<p>It provides a comprehensive overview of previous employment. (B)</p> Signup and view all the answers

<p>Unsatisfied needs trigger behavior. (D)</p> Signup and view all the answers

<p>The employee's ambitious career aspirations. (D)</p> Signup and view all the answers

<p>More than one mode is used. (B)</p> Signup and view all the answers

<p>Factors like weather, timing, and authority. (D)</p> Signup and view all the answers

<p>The unique social and psychological environment of an organization. (A)</p> Signup and view all the answers

<p>By employee perceptions of the organization. (B)</p> Signup and view all the answers

<p>It reduces misunderstandings significantly. (A)</p> Signup and view all the answers

<p>Driven by personal interest and goals. (D)</p> Signup and view all the answers

<p>Mentors voluntarily choose to take on the mentorship role (B)</p> Signup and view all the answers

<p>Frequent communication between team members (C)</p> Signup and view all the answers

<p>The real-world nursing environment differs from textbook examples (A)</p> Signup and view all the answers

<p>Assessing each client's specific needs individually (B)</p> Signup and view all the answers

<p>Inclusion of clients as formal team members (D)</p> Signup and view all the answers

<p>Find a mentor on the floor (B)</p> Signup and view all the answers

<p>The voluntary nature of mentorship relationships (B)</p> Signup and view all the answers

<p>By personalizing care to meet each client's requirements (B)</p> Signup and view all the answers

<p>Engage closely with the frontline staff who provide client care. (B)</p> Signup and view all the answers

<p>Standardizing clinical outcome data collection (C)</p> Signup and view all the answers

<p>Outcome (B)</p> Signup and view all the answers

<p>Comparing organizational performance with that of the best performing institute (B)</p> Signup and view all the answers

<p>Directing all quality control initiatives from upper management without staff input (C)</p> Signup and view all the answers

<p>Long-term clinical outcomes of treatments (B)</p> Signup and view all the answers

<p>By standardizing performance measurement systems (D)</p> Signup and view all the answers

<p>To analyze employee adherence to established protocols (C)</p> Signup and view all the answers

<p>Effective delegation (A)</p> Signup and view all the answers

<p>Occasionally providing learning opportunities for employees (B)</p> Signup and view all the answers

<p>Be available as a role model and resource (B)</p> Signup and view all the answers

<p>The individual's qualifications for the task (A)</p> Signup and view all the answers

<p>Instructing the team on new policies directly (D)</p> Signup and view all the answers

<p>Ask the subordinate if they feel the task is manageable (C)</p> Signup and view all the answers

<p>Setting clear expectations and boundaries for the delegated task (A)</p> Signup and view all the answers

<p>Provide constructive feedback and support (C)</p> Signup and view all the answers

<p>By expressing thoughts directly and honestly while considering others' rights (A)</p> Signup and view all the answers

<p>The employee has read the appraisal information and met with the manager. (D)</p> Signup and view all the answers

<p>They encourage employees to evaluate their own performance thoughtfully. (A)</p> Signup and view all the answers

<p>To create a comprehensive record that helps avoid the recency effect (D)</p> Signup and view all the answers

<p>It encompasses both the rights and responsibilities of all those involved. (C)</p> Signup and view all the answers

<p>It is synonymous with being aggressive or confrontational. (B)</p> Signup and view all the answers

<p>Utilize a combination of ongoing performance notes and employee self-appraisals. (B)</p> Signup and view all the answers

<p>Clear and direct communication while valuing others' rights (D)</p> Signup and view all the answers

A structure where decision-making authority is distributed to lower levels of the organization.

Informal communication channels that are difficult to control.

A program that helps employees improve their career goals.

Observe employees to determine who needs coaching.

Demonstrating competence and achievement in a nursing specialty by passing a test for a credential.

A concise, easy-to-read summary of a person's skills and experience.

Solving issues near the point of occurrence.

Concise description of critical information to grab attention.

A voluntary role chosen by the mentor; the relationship usually lasts several years.

Frequent communication between team members is crucial for effective care.

Individual assessment of client needs is the priority.

Team nursing approach relies heavily on close and continuous communication between all team members to provide comprehensive care.

Expect the real-world experience to differ from textbook descriptions, and try to avoid confrontations.

Be aware of potential signs that a transitioning RN is struggling with this change.

Be mindful if a new RN hasn't let go of their educational values – and seek help if needed.

Case management in nursing focuses on individually assessing each client's needs to deliver the best possible care plan for that client.

People are motivated to satisfy needs from basic survival to complex psychological needs, progressing through levels as lower level needs are met.

Motivation from within the individual, stemming from internal desires (e.g., career aspirations).

Using various communication methods (e.g., verbal, written, visual) to ensure all necessary parties receive and accurately understand the message.

Communication is most accurately interpreted when utilizing multiple communication methods.

How employees perceive an organization, potentially inaccurate, varying among employees.

The set of values and behaviors shaping the organization's environment, including history, communications, and rituals.

Unsatisfied needs create behavioral responses.

Intrinsic motivation, such as career aspirations, is more effective than external pressures.

Engaging closely with frontline staff who provide client care is the most effective way to stimulate broad employee participation in quality control efforts.

The Joint Commission standardizes clinical outcome data collection to ensure quality at the organizational level.

An outcome audit determines the results of nursing interventions on patient outcomes.

38% of participants were not smoking one year after attending the clinic.

Comparing an organization's performance to that of the best performing institutions.

Effective benchmarking allows organizations to identify areas for improvement.

Staff involvement in determining criteria and reviewing standards, and collecting data.

Quality control involves staff participation to review standards, gather data and engage with frontline staff providing client care.

Giving a subordinate the responsibility and authority to complete a task, while providing support and being available if needed. This involves assessing the employee's skills, offering learning opportunities, and providing clear expectations.

When a subordinate struggles with a delegated task, the manager should first act as a resource and role model, offering guidance and support. This prioritizes the employee's learning and skill development.

The most important factor for a manager when choosing someone to delegate a task is the person's qualifications and ability to complete the task successfully.

A manager providing feedback to a nurse based on a performance appraisal is an example of downward communication, where information flows from a higher level to a lower level.

Excessive control over a subordinate's work, hindering their autonomy and professional development.

When delegating a task, a manager should be accountable for the task's completion even if it is assigned to someone else.

Delegation can offer employees chances to learn and grow professionally by providing opportunities for them to handle new tasks and responsibilities.

When delegating, the manager should always consider the qualifications of the person for the specific task.

Expressing yourself clearly and honestly without being aggressive or infringing on others' rights.

The tendency to remember recent events more vividly than older ones, which can bias performance appraisals.

Indicates that an employee has reviewed their appraisal and discussed it with their manager.

An employee's evaluation of their own performance, requiring reflection and introspection.

Using harsh words, intimidation, or dominance to get your point across.

Keeping ongoing notes on employee performance to ensure a balanced and fair appraisal.

The employee's signature on the appraisal form signifies they've understood and accepted the goals outlined.

Assertive communication is clear and direct, while aggressive communication is forceful and hurtful.