Podcast
Questions and Answers
Which field should be updated in Salesforce when the case is closed and resolved?
Which field should be updated in Salesforce when the case is closed and resolved?
- Number of members affected
- Resolution
- Location of error
- Status (correct)
What should be done if the Merchant is not honoring the base value?
What should be done if the Merchant is not honoring the base value?
- Refund the voucher(s) and send an email template (correct)
- Update the note in the Watch list note
- Load an alert in My tickets
- Close the ticket
What should be done if the member chooses to wait for resolution?
What should be done if the member chooses to wait for resolution?
- Refund the voucher(s) and send an email template (correct)
- Update the note in the Watch list note
- Close the ticket
- Load an alert in My tickets
What should be done if there are expired outstanding vouchers in the client center?
What should be done if there are expired outstanding vouchers in the client center?
What should be done if the Merchant is no longer going to be worked with?
What should be done if the Merchant is no longer going to be worked with?
According to the text, what should be done if the deal page/voucher has incorrect pricing or information?
According to the text, what should be done if the deal page/voucher has incorrect pricing or information?
What should be done if the contact information needs to be updated for a member?
What should be done if the contact information needs to be updated for a member?
What should be done if the error/missing information has financial impact or significantly changes the value of the deal?
What should be done if the error/missing information has financial impact or significantly changes the value of the deal?
What should be done if there is an alert for the missing or incorrect information?
What should be done if there is an alert for the missing or incorrect information?
What should be done if the client team confirms the update/provides the missing information?
What should be done if the client team confirms the update/provides the missing information?
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