Podcast
Questions and Answers
What is one example of an intervention approach at the individual worker level mentioned in the text?
What is one example of an intervention approach at the individual worker level mentioned in the text?
- Increasing workload expectations
- Providing financial incentives to workers
- De-escalation training (correct)
- Implementing stricter disciplinary actions
Who are some professionals that commonly receive violence prevention training involving de-escalation techniques?
Who are some professionals that commonly receive violence prevention training involving de-escalation techniques?
- Office administrators
- Restaurant servers
- Hotel staff
- Law enforcement professionals (correct)
Why is it important for workers to be able to identify and respond civilly when personal interactions start becoming uncivil?
Why is it important for workers to be able to identify and respond civilly when personal interactions start becoming uncivil?
- To seek revenge on the other person
- To engage in further conflict
- To de-escalate the situation (correct)
- To escalate the conflict
Why is it mentioned in the text that many people have a hard time recognizing when they should apologize in interpersonal disputes?
Why is it mentioned in the text that many people have a hard time recognizing when they should apologize in interpersonal disputes?
Why is there often a need to address civility in workgroups according to the text?
Why is there often a need to address civility in workgroups according to the text?
What is a recommended first step toward reducing incivility at work?
What is a recommended first step toward reducing incivility at work?
Which type of training can help workers understand inappropriate behavior?
Which type of training can help workers understand inappropriate behavior?
What can help workers effectively manage reactions that may lead to incivility?
What can help workers effectively manage reactions that may lead to incivility?
Which of the following is NOT a suggested strategy for handling difficult interpersonal situations at work?
Which of the following is NOT a suggested strategy for handling difficult interpersonal situations at work?
What can bolster feelings of control and empowerment in workers facing difficult interpersonal situations?
What can bolster feelings of control and empowerment in workers facing difficult interpersonal situations?
What is the defining characteristic of workplace incivility according to Andersson & Pearson?
What is the defining characteristic of workplace incivility according to Andersson & Pearson?
Which of the following behaviors is NOT considered workplace incivility based on the provided text?
Which of the following behaviors is NOT considered workplace incivility based on the provided text?
According to Andersson and Pearson, what can 'low-intensity' acts of incivility potentially lead to?
According to Andersson and Pearson, what can 'low-intensity' acts of incivility potentially lead to?
What is the term used by Andersson and Pearson to describe the phenomenon when an uncivil act escalates due to retaliation?
What is the term used by Andersson and Pearson to describe the phenomenon when an uncivil act escalates due to retaliation?
Why are low-intensity acts of incivility considered pervasive in the workplace environment?
Why are low-intensity acts of incivility considered pervasive in the workplace environment?
What is one way organizations can protect and promote WHSWB?
What is one way organizations can protect and promote WHSWB?
What is a key element in fostering positive work relationships?
What is a key element in fostering positive work relationships?
Why is it important for victims of mistreatment incidents to have opportunities to voice concerns safely?
Why is it important for victims of mistreatment incidents to have opportunities to voice concerns safely?
What can happen if organizations fail to respond to concerns about mistreatment incidents?
What can happen if organizations fail to respond to concerns about mistreatment incidents?
How do formal policies and practices contribute to minimizing harassment and incivility in organizations?
How do formal policies and practices contribute to minimizing harassment and incivility in organizations?
What are the two general responsibilities of leaders and organizations to reduce interpersonal mistreatment?
What are the two general responsibilities of leaders and organizations to reduce interpersonal mistreatment?
What can help reveal subtle warning signs of uncivil behavior?
What can help reveal subtle warning signs of uncivil behavior?
Why is managing psychosocial work demands particularly important in reducing interpersonal mistreatment?
Why is managing psychosocial work demands particularly important in reducing interpersonal mistreatment?
Which factors are predictive of civil or uncivil behavior in individuals?
Which factors are predictive of civil or uncivil behavior in individuals?
What should organizations do to make interpersonal mistreatment less likely?
What should organizations do to make interpersonal mistreatment less likely?
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