Data vs Information Quiz
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According to the resource-based view of the firm, what are the conditions for knowledge to be considered strategic assets?

  • It is common, it cannot add value, it can be replaced, it can be imitated
  • It is common, it can add value, it cannot be replaced, it cannot be imitated
  • It is rare, it cannot add value, it can be replaced, it can not be imitated
  • It is rare, it can add value, it can not be replaced, it can not be imitated (correct)

What is one of the reasons for the need to manage knowledge in today’s organization?

  • Expansion of the work force
  • Increasing staff retention
  • Rising rate of innovation (correct)
  • Decreasing competition

How do reductions in staffing create a need to replace informal knowledge with formal methods?

  • By decreasing the need for formal methods
  • By promoting informal knowledge over formal methods
  • By increasing the availability of informal knowledge
  • By reducing the size of the work force that holds valuable business knowledge (correct)

What effect do competitive pressures have on the work force that holds valuable business knowledge?

<p>Decrease its size (A)</p> Signup and view all the answers

What impact do early retirements and increasing mobility of the work force have on knowledge in organizations?

<p>Lead to loss of knowledge (B)</p> Signup and view all the answers

Why might changes in strategic direction result in the loss of knowledge in a specific area?

<p>Because valuable business knowledge may become obsolete or irrelevant (C)</p> Signup and view all the answers

What form does tacit knowledge take?

<p>Values, ideas, beliefs, insight, and innovation (D)</p> Signup and view all the answers

Which type of knowledge is considered more significant as a source for innovation and competitive advantage?

<p>Tacit knowledge (C)</p> Signup and view all the answers

What is an expert in a specialized area recognized for?

<p>Mastering the requisite knowledge (C)</p> Signup and view all the answers

What is deductive reasoning based on?

<p>Reasoning from generalities to specific cases (A)</p> Signup and view all the answers

Which statement best describes inductive reasoning?

<p>Reasoning from a set of facts to a general conclusion (D)</p> Signup and view all the answers

What is learning by discovery characterized by?

<p>Undirected approach with no advance knowledge of the objective (D)</p> Signup and view all the answers

What does learning by doing represent?

<p>The most efficient model of learning (C)</p> Signup and view all the answers

Which type of knowledge can be found in the form of rules, policies, procedures, researches, and manuals?

<p>Explicit knowledge (B)</p> Signup and view all the answers

What is the unique performance of an expert clearly recognized in?

<p>Decision-making quality (B)</p> Signup and view all the answers

What is the main focus of knowledge management (KM)?

<p>Organizing and making available important knowledge (B)</p> Signup and view all the answers

What are some benefits of knowledge management to individuals and organizations?

<p>Improving knowledge embedded in products and services (D)</p> Signup and view all the answers

What concept introduced by Senge is strongly related to knowledge management?

<p>Learning Organization (LO) (C)</p> Signup and view all the answers

How does knowledge management benefit organizations in relation to competition?

<p>Builds organizational memory to stay ahead of the competition (C)</p> Signup and view all the answers

What is the role of Human Resource Management (HRM) in the field of knowledge management?

<p>Providing job autonomy and flexibility for knowledge workers (B)</p> Signup and view all the answers

What is the main impact of technology development on knowledge management?

<p>Enables global sharing of information across different countries (B)</p> Signup and view all the answers

What is the significance of knowledge discovery & creating systems in Knowledge Management Systems (KMS)?

<p>Encourages and stimulates the ability of employees to develop new knowledge (D)</p> Signup and view all the answers

What is the difference between data and information?

<p>Data is unorganized facts, while information is a set of discrete facts about events (C)</p> Signup and view all the answers

'Learning Organization (LO)' introduced by Senge focuses on:

<p>Continually expanding people's capacity to create the results they desire (B)</p> Signup and view all the answers

'Intellectual Capital (IC)' movement focuses on:

<p>'The importance measurement of knowledge' (B)</p> Signup and view all the answers

Which of the following best describes 'data'?

<p>An Excel spreadsheet with questionnaire data on MBA students (C)</p> Signup and view all the answers

What type of knowledge is related to having information about facts and state of things?

<p>Know-what (C)</p> Signup and view all the answers

Which type of knowledge resides in the human mind, behavior, and perception?

<p>Tacit knowledge (B)</p> Signup and view all the answers

What does explicit knowledge refer to?

<p>Knowledge that is transmittable in formal, systematic language (C)</p> Signup and view all the answers

According to the text, which statement best describes 'information'?

<p>The latest figures on unemployment (C)</p> Signup and view all the answers

According to Polanyi 1966 and Nonaka and Takeuchi (1995), what are the most famous categories of knowledge?

<p>Tacit knowledge &amp; System understanding (A)</p> Signup and view all the answers

Which type of knowledge is related to having the ability to apply rules of a discipline to complex real-world problems?

<p>&quot;Advanced skills&quot; (C)</p> Signup and view all the answers

What type of knowledge involves extensive training and certification?

<p>&quot;Cognitive knowledge&quot; (B)</p> Signup and view all the answers

"Innovative knowledge" falls under which type of classification according to the text?

<p>The innovative knowledge (D)</p> Signup and view all the answers

What happened when you shared your colleagues' knowledge?

<p>Classification of “knowledge” (B)</p> Signup and view all the answers

What is the aim of negotiation?

<p>To reach a beneficial outcome for all parties involved (C)</p> Signup and view all the answers

Which type of negotiation approach tends to resemble haggling in a market?

<p>Distributive Negotiation (B)</p> Signup and view all the answers

What is a major factor in determining the success of negotiations?

<p>The degree of trust between the negotiating parties (C)</p> Signup and view all the answers

In what type of negotiation is there a focus on creating value for all parties involved?

<p>Integrative Negotiation (C)</p> Signup and view all the answers

What is the impact of non-cooperation on negotiation?

<p>Negotiation will fail (D)</p> Signup and view all the answers

What does negotiation aim to resolve?

<p>Points of difference (B)</p> Signup and view all the answers

In integrative negotiation, what is the main focus?

<p>Creating value during the negotiation (A)</p> Signup and view all the answers

What is the primary characteristic of individuals who are accommodators in negotiations?

<p>They enjoy solving the other party's problems and preserving personal relationships (B)</p> Signup and view all the answers

What is a primary strategy for ending the negotiation cycle?

<p>Anchor your offer, make the first offer, and request a high precise range (D)</p> Signup and view all the answers

What is the first step in the negotiation process according to the text?

<p>Determine goals clearly (A)</p> Signup and view all the answers

What is a potential downside of competitive negotiators' style according to the text?

<p>Neglecting importance of relationships (C)</p> Signup and view all the answers

What is the main purpose of Win-Win negotiating according to the text?

<p>To state ideal outcomes and then split the difference (B)</p> Signup and view all the answers

What characterizes individuals who are avoiding negotiators according to the text?

<p>They defer and dodge confrontational aspects of negotiating (A)</p> Signup and view all the answers

What should skilled negotiators spend more time doing according to the text?

<p>Preparing for negotiations by gathering information and setting objectives (C)</p> Signup and view all the answers

What should negotiators specify in the first step of the negotiation process according to the text?

<p>Goals and objectives clearly (C)</p> Signup and view all the answers

What characteristic must negotiators exhibit to encourage cooperative behavior during negotiations according to the text?

<p>Avoiding negotiation terminology and scheduling future interactions (B)</p> Signup and view all the answers

What is one appropriate strategy for demonstrating power during negotiations according to the text?

<p>Mentioning your BATNAs and avoiding disclaimers (B)</p> Signup and view all the answers

What is an essential strategy for minimizing concessions during negotiations according to the text?

<p>Rank ordering the terms (B)</p> Signup and view all the answers

What is the LIM Model used for in negotiation?

<p>Identifying most favored, expected, and bottom line outcomes (A)</p> Signup and view all the answers

What is a key characteristic of successful negotiators during the negotiation stage?

<p>Asking twice the number of questions and spending over twice the amount of time acquiring and clarifying information (A)</p> Signup and view all the answers

What does the term BATNA refer to in negotiation?

<p>Best alternative to a negotiated agreement (D)</p> Signup and view all the answers

What should negotiators aim to understand and work to improve?

<p>Their Best Alternative to a Negotiated Agreement (BATNA) (C)</p> Signup and view all the answers

What is the primary focus of the Win-Win negotiating principle?

<p>Establishing a friendly climate of mutual interests and trust (B)</p> Signup and view all the answers

What does the competitive opening stance in negotiation prioritize?

<p>Raising the costs of delay to the other party (A)</p> Signup and view all the answers

What should negotiators aim to set clearly during negotiations?

<p>The walk away point and alternative(s) (D)</p> Signup and view all the answers

What is an important aspect of effective negotiation that involves managing the other party's impressions?

<p>Modifying the other party's perceptions/Understanding (D)</p> Signup and view all the answers

What is a characteristic strategy for managing the commitment process in negotiation?

<p>&quot;This is all I can do&quot; final offers (B)</p> Signup and view all the answers

What is expected behavior related to individuals' demeanor in negotiation?

<p>Being respectful of other people's values (A)</p> Signup and view all the answers

What type of knowledge is considered more significant as a source for innovation and competitive advantage?

<p>Tacit knowledge (B)</p> Signup and view all the answers

What concept does Senge's 'Learning Organization (LO)' focus on?

<p>Knowledge management (KM) (A)</p> Signup and view all the answers

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