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Late Payments or Missed Payment

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Questions and Answers

What is the grace period for a late payment before service interruption occurs?

3 days (correct)

1 week

5 days

2 days

What fee is applied if a payment remains overdue after the grace period?

$15

$10

$25

$20 (correct)

Which of the following will happen if a payment is overdue beyond the grace period?

You will lose your account permanently.

Your internet service will be temporarily disconnected. (correct)

You'll receive a warning call.

A late fee will automatically double.

How long does it typically take to restore service after a payment is processed?

Usually within two hours Signup and view all the answers

What action can you take in the secure portal to prevent future payment issues?

Update your credit or debit card information. Signup and view all the answers

What is a recommended strategy to avoid missing a payment?

Set a reminder on your calendar. Signup and view all the answers

What happens if you do not make a payment within the grace period?

A reconnect fee will apply if the service is disconnected. Signup and view all the answers

What must you do to restore your service after it has been disconnected?

Log into your secure portal to make a payment. Signup and view all the answers

Study Notes

Nomad Internet Payment Policies

Grace Period: Payments up to 3 days late will not result in service interruption.
Reconnect Fee: After 3 days late, a $20 reconnect fee will be applied.
Service Disconnection: Payments more than 3 days past due may result in temporary service disconnection.

Restoration of Service

Online Payment Portal: Log in to the secure portal to make a payment and update payment methods.
Payment Processing: Once payment is processed, service is usually restored within two hours.

Avoiding Future Issues

Set Reminders: Use calendars or reminders to mark payment dates.
Maintain Updated Payment Information: Ensure your credit/debit card information within the secure portal is current.