Late Payments or Missed Payment
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Questions and Answers

What is the grace period for a late payment before service interruption occurs?

  • 3 days (correct)
  • 1 week
  • 5 days
  • 2 days

What fee is applied if a payment remains overdue after the grace period?

  • $15
  • $10
  • $25
  • $20 (correct)

Which of the following will happen if a payment is overdue beyond the grace period?

  • You will lose your account permanently.
  • Your internet service will be temporarily disconnected. (correct)
  • You'll receive a warning call.
  • A late fee will automatically double.

How long does it typically take to restore service after a payment is processed?

<p>Usually within two hours (A)</p> Signup and view all the answers

What action can you take in the secure portal to prevent future payment issues?

<p>Update your credit or debit card information. (B)</p> Signup and view all the answers

What is a recommended strategy to avoid missing a payment?

<p>Set a reminder on your calendar. (B)</p> Signup and view all the answers

What happens if you do not make a payment within the grace period?

<p>A reconnect fee will apply if the service is disconnected. (C)</p> Signup and view all the answers

What must you do to restore your service after it has been disconnected?

<p>Log into your secure portal to make a payment. (C)</p> Signup and view all the answers

Flashcards

Grace Period

A period of 3 days or less after the due date where no service interruptions occur due to a late payment.

Reconnect Fee

A $20 fee applied to your account when internet service needs to be reconnected after a late payment.

Service Disconnection

Internet service is temporarily interrupted due to an unpaid overdue balance.

Secure Portal

A website or platform where you can log in to manage your Nomad Internet account and make payments.

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Late Payment

A payment made after the due date.

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Payment Portal

A secure online platform to make payments and manage account details like updating credit cards.

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Service Restoration

The process of re-establishing your internet service after a disconnection due to a late payment. Usually takes just a couple of hours once the payment is processed.

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Avoiding Late Fees

Strategies and actions to ensure your internet payments are made on time, such as setting reminders or using scheduled payments.

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Study Notes

Nomad Internet Payment Policies

  • Grace Period: Payments up to 3 days late will not result in service interruption.
  • Reconnect Fee: After 3 days late, a $20 reconnect fee will be applied.
  • Service Disconnection: Payments more than 3 days past due may result in temporary service disconnection.

Restoration of Service

  • Online Payment Portal: Log in to the secure portal to make a payment and update payment methods.
  • Payment Processing: Once payment is processed, service is usually restored within two hours.

Avoiding Future Issues

  • Set Reminders: Use calendars or reminders to mark payment dates.
  • Maintain Updated Payment Information: Ensure your credit/debit card information within the secure portal is current.

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